itiscosmic

I have got help from somewhere else and my problem is fixed. Something connected to the legacy API

G'day and thank you @rajeshml for your quick response.

Here is the report from the website :-


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The logs from the status section:- do not show a fatal error log – however I do have the repetitive statement on these dates 2024-09-09T11:44:13+00:00 INFO 1 expired log file was deleted. | 2024-09-11T11:44:22+00:00 INFO 1 expired log file was deleted. | 2024-09-14T23:39:35+00:00 INFO 1 expired log file was deleted. | 2024-09-21T11:42:43+00:00 INFO 1 expired log file was deleted. | 2024-09-21T11:42:43+00:00 INFO 1 expired log file was deleted.

Hi,
I appreciate that my response is late, again. However I am not at my desk all the time and unfortunately, I forgot to check in with the site using my alternative email –
But if I may.

Both look great in my desktop email, but when I view in my mobile it is horrible. Images are huge, you have to scroll for ages to find the relative information, I am disinclined to continue using the platform as my clients will find this irritating, as do I.

MailPoet templates are responsive, and that may be the exact reason why the emails look different in the mobile version. For example, if you have too many two-column layouts added to your newsletters, the columns will be stack on top of each other in the mobile version, making the newsletter length longer. Is that what you’re referring to?

I am using the template you provided. I have not added nor deleted columns. I am using what your template offers. I guess I will have to create an email and then take screenshots or a screen video to show you. I am not at all in a place of clarification – rather a place of confusion

I have reattempted to create a welcome email, and all my tests show unresponsive blocks.
I will add the images to a new Dropbox link for you to view. My issue is that the writing overlaps the image in mobile view, and you cannot read the writing.

i am also finding that the side image of the template is now creating a separate ‘box’ image that elongates the newsletter instead of appearing next to the paragraph I have written.

dropbox link – https://www.dropbox.com/scl/fo/mrlwvzqr1lmqd1nd5tp5e/h?rlkey=a91svfxzl74ge8s65g0xp24dv&dl=0

The first drop box link seems to have not been saved in my previous contact to you. Please find it here https://www.dropbox.com/scl/fo/18kvzdwq3hlwke65mkemt/h?rlkey=pijvq63i9v965lg0cbyupky1j&dl=0

• This reply was modified 1 year, 3 months ago by itiscosmic. Reason: information not showing in previous email

I have the information you requested - 

name: [email protected]
email: [email protected]
PHP version: 7.4.33
MailPoet Free version: 4.23.0
MailPoet Premium version: N/A
MailPoet Premium/MSS key: c39087540b878a83**
WordPress version: 6.3
Database version: 5.7.39-42-log
Web server: Apache
Server OS: Linux gsgp1008.siteground.asia 3.12.18-clouder0 #3 SMP PREEMPT Wed May 25 12:13:20 EEST 2022 x86_64
WP info: WP_MEMORY_LIMIT: 256M - WP_MAX_MEMORY_LIMIT: 768M - WP_DEBUG: - WordPress language: en_US
PHP info: PHP max_execution_time: 120 - PHP memory_limit: 768M - PHP upload_max_filesize: 256M - PHP post_max_size: 256M
Multisite environment?: No
Current Theme: Astra (version 4.0.2)
Active Plugin names: cleantalk-spam-protect/cleantalk.php, elementor-pro/elementor-pro.php, elementor/elementor.php, jetpack/jetpack.php, mailpoet/mailpoet.php, sg-cachepress/sg-cachepress.php, sg-security/sg-security.php, variation-swatches-woo/variation-swatches-woo.php, woocommerce-gateway-stripe/woocommerce-gateway-stripe.php, woocommerce/woocommerce.php, wordpress-starter/siteground-wizard.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: current sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://louisereiss-james.com?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address: [email protected] - Bounce Email Address: [email protected]
Total number of subscribers: 51
Plugin installed at: 2023-03-04 07:48:05
Installed via WooCommerce onboarding wizard: false


I also have an image from the email on my mobile - iPhone XR vs what it should look like, https://www.dropbox.com/scl/fo/18kvzdwq3hlwke65mkemt/h?rlkey=pijvq63i9v965lg0cbyupky1j&dl=0

I could not get the image to load any other way except via a DropBox Link

@treibalen & @guicmazeredo

I apologise for the lack of response from me. I have been away for a well-deserved break in the Northern Territory Australian outback, with no internet. I am now back and reading through my emails. I will revisit the problem and send you the relative information as soon as I can. Again, please accept my apologies for the lack of response. In Integrity and Truth Louise LouiseReiss-James.com Itiscosmic.com