itmanagercio

Well we let thinks in positive way after you issued the refund. The only thing that your rant did was to show the lack of “features” in your program.

Have a good day.

I just got a note back and the author said that the backup is in the works and that he processed the refund.

That was first class service. Definitely will give it a try when it is released.

I know that. My issue is that how could anyone sell a PAID BACKUP program that DOES NOT HAVE a restore option. Then the company DOES NOT RESPOND to the user when they ask questions.

One solution that he could have had was to have a web page that walked the client through the process. I know here are people out there who purchased this program who do not have clew that the back-up they made in not worth a red cent.

My next option is to go to PayPal and ask them to void the transaction.

That answer really did not help. From what I read on your post I would have to ‘know’ which files are which and then replace them via ftp one at a time.

I was hoping for a simple answer.

I have send an email to the author of the program and his response was that there was NO RESTORE at this time and had NOT RESPONDED to my queries to him about when a restore would be available or a refund for his PREMIUM version of the program that does not have the restore feature.

The right answer would be to have a complete “PREMIUM” program that is paid for that includes the restore not just a payment to do create a zip file and a second payment to do an email.

I will post the final resolution of this on this thread when it is completed.