ITRO Team

Hi @raverstudio,
thank you so much for your suggest, we’ll integrate your code in our next release.
Best regards

Hi @monster-it,
we visited your website but didn’t find our plugin active.
However, what do you mean for “no longer works”? Please may you be more specific? If you still need our support please post here the url of a test page with our plugin active on it and we’ll give you support.
Best regards,

Hi Steven,
thank you very much for you useful contribution and sorry for our late reply.
Good job! ??

Hi @phateoneos, We apologize for the long waiting times, we’re working on it! This feature will be fixed in the next release of the plugin. Keep it updated! Thank you

Thank you Steven, for any further help don’t hesitate to contact us!
Best regards

Hi Steven,
thank you for contacting us. You can only set a top margin (unselecting “automatic top margin”) or insert some custom css: set position absolute in popup settings and then write, i.e.:

#itro_popup {
right:0px !important;
bottom:0px !important;
}

Unfortunately we only offer this feature – in popup settings – in our PRO plugin (ITRO WordPress Marketing): if this solution won’t solve your problem you can dwonload and try it for free.
We’re available for any further information.
Best regards

Hi @phateoneos,
thank you for contacting us. Unfortunately ITRO Popup has not a shortcode, available only in our premium plugin (ITRO WordPress Marketing). Multilanguage compatibility nowadays only works with qTranslateX plugin.
We’re available for any further information,
Best regards

Thank you for your feedback @yellofish!
Best regards

Hi @yellofish,
thank you for contacting us. We must inform you that the adsense content within the popup is against Google rules: in fact it is no longer allowed to position Google ads as pop-ups (follow the link: https://support.google.com/adsense/answer / 1346295). It is not excluded that the browser itself blocks this content, please verify browser settings and check that the popup works with a different content. If the problem persists, please contact us at support@itroteam.com indicating the URL of the website. Thank you

Hi simonbmc,
our plugin nowadays creates just one popup, so it may not work on multisite.
Sorry, this plugin may be not a good solution for your website.
Best regards,

Hi Amon,
thank you for contacting us.
Please email us at support@itroteam.com and send us:
– your website url (a page with the popup active on it)
– a screenshot of your popup setting
so that we can verify and solve the problem.
Thank you, best regars

Hi @loganweb,
we never received a request of support: would you please contact us and try to solve the problem on your website before leaving a 3 stars review?
Please send us the link of your website at support@itroteam.com
Thank you

Hi @tadeuribeiro1,
thank you for contacting us.
This is a known issue about facebook and adsense; Unfortunately, if the popup is displayed correctly – with a different content – we can not help, sorry. We’re available for any furhter help. Best regards

Hi @tadeuribeiro1,
thank you for contacting us.
This is a known issue about facebook and adsense:
https://productforums.google.com/forum/#!msg/adsense-it/Ybl1jk83PeQ/kI9gatdd5WUJ
Please visit adsense program policy page, too:
https://support.google.com/adsense/answer/48182?hl=en

Unfortunately, if the popup is displayed correctly – with any different content – we can not help, sorry. We’re available for any furhter help.
Best regards

Hi Giuseppe,

thank you for contacting us and for choosing our plugin! Unfortunately at the moment you can decide where to show your popups, but you can’t select the pages to exclude.

In PRO version you got more options for this setting – i.e. you can show popup in selected pages, posts, categories, taxonomies etc. – you can download and try it for free, maybe you’ll find something useful. Here’s the free trial download: https://www.itroteam.com/download-free-trial-itro-wordpress-marketing/

We’re available for any further information, best regards