Ivana from ROI Hunter Easy

Hello @johns0n,
Ivana from ROI Hunter Easy here! I hope you are well.

On behalf of our company and my team, I’d like to thank you very much for the feedback. We are more than glad that you like our app.

Regarding more options in the app – we are working really hard on implementing new things and we should implement the new advanced design of the app shortly. ??

If there’s anything in the future you would like to get help with, let us know, we’ll do our best to help you.

Have a wonderful rest of your day!

Hello @spirit1977,
Ivana from ROI Hunter Easy here. I hope you’re well.

I want to ask you, could you please specify, where did the error occur?

Our plugin is publicly available and you can see that the error is referring to the price of the product.(https://github.com/business-factory/roi-hunter-easy-woo-commerce-plugin/blob/master/includes/class-rh-easy-google-remarketing.php#L96)

However, when I check any of your products, for example, this one(https://gorillawear.de/produkt/gorilla-wear-forbes-polo/), I’m not able to see any error and the tracker is successfully sending tracking events to the Google Ads. That means remarketing is working fine for you.

In case of any other questions, please do not hesitate to reach us on email [email protected].

I wish you a pleasant day.

Ivana

Hi,

Unfortunately, there’s no link directly to the ads themselves in the app. However, you can easily check the ads’ preview directly in your Facebook Business Manager account.

If you’re not sure, where to look for, do not hesitate to contact us via email [email protected] and we will be more than happy to help you further.

I wish you a pleasant day!

Ivana from ROI Hunter Easy

Hello @yaroslavkevich,

the reason, why you can see this error is that it’s sadly not possible to connect more than one store to the same Facebook Business Manager via our app. We are aware of this issue and our IT guys are working on it.

I can easily solve it by restoring the data in my database. I have also sent you an email with more specifications.

I’ll be awaiting your reply.

I wish you a beautiful rest of your day.

Ivana

Hello @yaroslavkevich,

I’m really sorry that you’re experiencing an issue with our plugin. I have checked your account, however, I’m not able to find any issue like the one you’re describing. I have passed your query to my colleagues from the IT department and I’m also sending you a separated email.

Should you have any further questions, do not hesitate to contact us on [email protected].

I wish you a pleasant day.

Ivana from ROI Hunter Easy

Hello Abdullah,

It’s Ivana from ROI Hunter Easy support. I hope you’re well.

Currently, for WordPress shops, we are using only WooCommerce, for which is our ROI Hunter Easy plugin designed. However, I’m not able to provide you with information, if we are going to cooperate also with an Easy Digital Download.

Unfortunately, I cannot suggest you any plugin which should be available for EDD, however, I hope you’ll find the best one for you.

Should you have any further questions, do not hesitate to contact us back, we will be more than happy to help.

Have a great day!

Ivana

Hello,

It’s Ivana from ROI Hunter Easy. I hope you’re well.

We are truly concerned to hear your experience with us has been a negative one so far.
Could you please provide us with more information regarding your web, such as URL of the web or Google Ads account, so we can track you in our system?

Please, let us please investigate your issue further. We will check your account and the situation you are describing. We will get back to you as soon as possible.

Thank you for your patience.

Kind regards,

Ivana

• This reply was modified 6 years, 1 month ago by Ivana from ROI Hunter Easy.