ivangil

Thank you for your collaboration. It was not easy to bypass the phone’s cache, but finally we were able to do it and it’s perfect.

Best regards

Thank you for taking care of my error.

It says that the phone number +57954… isn’t on WhatsApp, but I have registered +1954…

Here you will find the error:

https://prnt.sc/fKM51ERAPQFq

And here you got to see how I have registered:

https://prnt.sc/VkVJdMEyamdx

I found the cause of my problem:

OceanWP theme supports the use of Elementor Full-Width template and still it shows comments if configured to do it, however, Astra, Neve, and Layers do not support that.

I configured the pages to use the Default template and that solved my problem.

I believe it is a problem with the Elementor Full-Width template. It is interesting that not even Layers works well, even though that Layers is now a property of the Elementor’s creators.

I found the cause of my problem:

OceanWP theme supports the use of Elementor Full-Width template and still it shows comments if configured to do it, however, Astra, Neve, and Layers do not support that.

I configured the pages to use the Default template and that solved my problem.

I believe it is a problem with the Elementor Full-Width template. It is interesting that not even Layers works well, even though that Layers is now a property of the Elementor’s creators.

The problem was not related to Elementor either WordPress, it was a SiteGround problem. They fixed it for me.

I think the problem is related to WordPress and not to Elementor. I say that because I get the same results if I create the page and publish it with trying to edit it with Elementor.

I upgraded to Elementor version 2.5.14. and the problem was solved.

For Judit: There is a wonderful description of what is Github on this video:

https://youtu.be/w3jLJU7DT5E

For everybody:

Elementor acknowledged our issue and released version 2.5.9 which they claim is the solution for our problems. It didn’t solve mine, but I was able to fix my problem by myself. Here is what I did:

1. I deactivated every active plugin, one by one. I tried to load the editor every time. It didn’t help.

2. I logged off from WordPress, then I open it up in an incognito window. The editor loaded correctly. This told me that something in my cache was causing the problem.

3. I went to Chrome > More tools > Clear browsing data. I checked “Cached images and files”. Then I clicked “Clear data”.

This solved my problem. Now Elementor editor is loading correctly. Very slowly, but it is working.

• This reply was modified 5 years, 8 months ago by ivangil.

Today, shilo-ey from Elementor promised me to address our issue an release a patch as soon as possible.

You can read it and follow progress here:

https://github.com/elementor/elementor/issues/7467

• This reply was modified 5 years, 8 months ago by ivangil.

There is a new version, 2.5.8 and in the version details it says:
“Fix: Restore wp_localize_script for Gutenberg editor”

It doesn’t look like a fix to our problem. I am afraid of installing 2.5.8. Did anybody with my problem tried it out?

Honestly it doesn’t look like Elementor developers care about our bug report at all.

I guess we have not choice but to start giving them a 1 star review for bad support at:

https://www.ads-software.com/support/plugin/elementor/reviews/

Judith, please tell Elementor about your problem here:

https://github.com/elementor/elementor/issues/7467

This way they are going to recognize that there is a problem with version 2.5.7 and most probably they will address it more quickly.

That’s what I did. In my case, I went back to Elementor 2.5.5 and it is working fine. Let’s hope they fix it quickly so we can keep updating our websites to the last plugin version.

Ramzii, since you are a Pro user, you can ask the developers for support and they are going to pay more attention to you. I know because I was a Pro user in the past and they were paying more attention to my questions then than now.

So do us -you and I- a favor and ask them directly.

Also, please post your case here, so maybe that way we will be listened:

https://github.com/elementor/elementor/issues/7467

• This reply was modified 5 years, 8 months ago by ivangil.

I found the solution by myself.

I am very surprised to see that nobody from the plugin was interested in replying to my question. I wasted 2 days trying to figure this out.

The problem was that I didn’t notice that now on the “All Pages” page there is an icon on the top bar that says “English”. If I click on that icon I can choose what pages I want to see depending on the language that I want to work on. I can also choose “Show all languages” if I want to see all my pages. This icon or menu option if you prefer, is a very convenient tool from Polylang plugin.

I am very grateful to Polylang developers, I only wish they were a little bit more responsive to the needs of their users.

I forgot to mention that I am using WordPress 5.1. however, I can’t say for sure that the pages disappeared just after updating to WP 5.

I am trying to figure that out by going back in time using the backup tool from my hosting provider.