ivole2

thanks for the input. Let me know if I can assist you with anything else.

@felipens3 thank you for using our plugin.

Unfortunately, the plugin doesn’t support customization of email templates beyond what is available in the plugin’s settings. It also does not support custom coding. We plan to introduce additional features for email customization in the future.

@floow95 I will forward your request to our development team. They may consider adding it in the future.

@nadezhdakhachaturova thank you for using our plugin.

We need more information to investigate what is causing the issue. Can you ask that buyer to forward you a copy of the reminder email so you can test the link on the email yourself? Then let us know what specific error message it will give you upon clicking the link.

@pdagrafica it is an issue with WPML itself and not related to cusrev. Woocommerce users are experiencing this issue on default woocommerce review functionality. It means that WITH or WITHOUT cusrev this problem will persist. WPML alters the behavior of how the woocommerce reviews displays on your site.

See this topic on WPML site. It was suggested here to use a 3rd party plugin for all the reviews to display. I would suggest for you to try it out.

https://wpml.org/forums/topic/reviews-can-i-show-all-language-reviews/

https://www.ads-software.com/plugins/multilingual-comments/

@lecongdanh. I’m glad you were able to resolve the issue.

Let me know if I can assist you with anything else.

@seanhudson thank you for using our plugin.

On what page are you getting this error message?

I need a system report on your site. You can generate a system report in WordPress admin area by going to WooCommerce-> Status-> Get system report.

@floow95 thank you for using our plugin.

Unfortunately, the shortcodes does not support “comment replies” at the moment.

Let me know if I can assist you with anything else.

• This reply was modified 5 years, 9 months ago by ivole2.

@lecongdanh thank you for using our plugin.

Can you tell me how exactly did you send that test email? Did you make a test purchase or order from your store and send the email reminder from that order?

Also please send me a screenshot of your “Review for discount” page. You can find it under Review->Settings->Review for discount.

@chiragagarwal I just want stress out that cusrev plugin does not have control over how your reviews are displayed on your product pages.

The main feature of the plugin is to remind your customers to review their orders and offer them a convenient user interface for submitting reviews. Then, their reviews are transmitted from the aggregated review form to WooCommerce product pages and displayed using standard WooCommerce reviews.

Woocommerce and your theme are responsible for how your reviews will show up on your product pages and I’m just helping you on this issue as a courtesy. So I’m setting your expectation that it may or may not work as it depends on how your theme is structured.

You can try the CSS code below.

.commentlist .review-item time {
display: none;
}

Let me know if I can assist you with anything else.

@barila26 thank you for using our plugin.

Can you please go to “Reviews”>>”Diagnostics”. This will bring you to CR diagnostic page. Please check if there is any error or warnings showing up. Please send me a screenshot of the page as this information might help us narrow down the cause of the error.

@chiragagarwal thank you for using our plugin.

You can hide using CSS. You can use the code below.

.comment_container span.woocommerce-review__dash {
display: none !important;
}
.comment_container time.woocommerce-review__published-date {
display: none !important;
}

@safetyvests thank you for using our plugin.

Please check the settings page and make sure that the shortcode is enabled.

@lmn40227 Thank you for using our plugin.

I’m afraid it is not possible to send discount/coupons only after the review is approved because it will not be fair to customers who were promised a coupon.

Hope that answers your question.