Trey

Hey @patbell101,

Please do not post credentials on this forum. It is against the guidelines. We should use dummy data instead. Please edit your posts and remove the credentials/emails/etc.

As for the issue, I haven’t been able to replicate it on my local testing site. Have you tried this in different environments? Also, it would be worth running a conflict test: https://www.wpallimport.com/documentation/plugin-theme-conflicts/ on a staging copy of your site, or with the Health Check plugin: https://www.ads-software.com/plugins/health-check/.

Hi @sspools,

Thanks for the screenshots.

This is likely happening due to “Update all data” being enabled in the import settings. There’s a doc here that explains why you can’t use that with an “Existing Items” import that’s updating variable products, and what settings you should use instead: https://www.wpallimport.com/documentation/import-types/.

If you need further assistance after trying that, please contact us at https://www.wpallimport.com/support/. You’re using our Pro plugins and Pro features, which we can’t help with in this forum (it’s only for our free plugins).

Hi @sspools,

We used the “Existing Items” selection on the plug-in this time. The file ran successfully, but instead of updating the existing product (with the same SKU), the plug-in created a new product on the backend, using a second, duplicative SKU.

Can you please send a screenshot showing the options in the Import Settings for this import?

Also, which versions of our plugins are you using?

Hi @fadedfamous,

Can you please show me a screenshot of your import settings (All Import ? Manage Imports ? Import Settings)? Also, is there any mention of the trashed products in the import History Log (All Import ? Manage Imports ? History Logs)?

Also, what versions of our plugins are you using?

Hi @elsevi,

Should it be like this or is there some kind of advice to make it a little faster?

There’s a guide here that explains how to speed up a slow import: https://www.wpallimport.com/documentation/speed-optimizations/.

Hi @patbell101,

Please change the “Email” column header to “user_email”. That should fix it.

Hi @bdukov,

I am using WP All Import Pro Version 4.9.4 And WP All Import – WooCommerce Import Add-On Pro Version 4.0.0

I see nothing wrong with your settings, so I’d suggest updating WP All Import Pro to the newest version and trying this again. If that doesn’t help, contact the support team here: https://www.wpallimport.com/support/. We can only help with our free plugins on this forum.

Hi @fodisery,

Scheduling is a Pro feature, so please send this question via the support channel here: https://www.wpallimport.com/support/. We can only answer questions about the free plugin/features on this forum.

Not a problem, @richmdr.

I’m going to go ahead and mark this as resolved, but feel free to respond in this thread if you still have questions.

Anyone else, please open a new topic.

Hi @gman87,

I’m marking this as resolved since we haven’t heard back in a while. Feel free to follow up in this thread if you still have questions.

Anyone else, please open a new topic.

Hi @discountpleasure,

I’m marking this as resolved since it’s been inactive for a while. If you still have questions about this, feel free to follow up in this thread.

Anyone else with questions, please open a new topic.

Hi @cdwheelhit,

I am marking this as resolved since we haven’t heard back in a while. Feel free to follow up in this thread if you still have questions about this topic.

Anyone else, please open a new topic.

Hi @discountpleasure,

I’m marking this as resolved since we haven’t heard back in a while. Feel free to follow up in this thread if you still have questions about this.

Anyone else, please open a new topic.

Hi @simplisticsca,

Thanks for the report. Since this is about the Pro version, we’ll need you to contact support here: https://www.wpallimport.com/support/. We can only help out with the free plugins on this forum.

Hey @richmdr,

That is a Unix Timestamp. You should be able to use the solution here to convert your dates in Excel to timestamps: https://stackoverflow.com/questions/1703505/excel-date-to-unix-timestamp (I haven’t tested it myself, but it looks promising).