izna1993

Hello,

No, I still use it

Now I have 3 payments with this message and here is the complete message :

Payment processing error. Reason: The provided PaymentMethod cannot be attached. To reuse a PaymentMethod, you must attach it to a Customer first. Order status changed from Pending Payment to Failed.

Please note that I changed Stripe account twice this month and they might be some problem with that.

The last customer who had this issue was active on the store 4 days ago and I was using another stripe account.

I few times need to change the Stripe account and would like to know how to avoid this next time

Thank you

Hello,

No, I only use your wonderful plugin ??

The thing is from like 300 orders, this is the only payment who had this issue

Is this customer paying with a new credit card or a saved credit card?

We don’t have save credit card option available on your store.

Is this a one time product or a subscription product?

One time product

Was the customer clicking the “save credit card” checkbox on the checkout page?

//

Was this a guest user or a returning customer?

I’ve checked on my stripe and store, its was guest user.

Hello,

Thank you for this fast replay. That works but now I need to add a space between google & apple pay: https://vikibody.uk/wp-content/uploads/2022/10/Capture-de?cran-2022-10-21-a?-00.33.04.png

Hello,

I contacted stripe and its seems that they don’t want to give me a correct help with this issue.

I asked them to check all incomplete payments and they say there is nothing going wrong.

How they can say this when you see all this incomplete payments : https://vikibody.de/wp-content/uploads/2022/10/Capture-de?cran-2022-10-18-a?-11.58.08.png

1 year ago, I was using the same setup and never ever had this amount of incomplete payments.

All good now, I just updated the woofunnels plugins and now its fixed. Thank you guys