j9boulder

One more question – today we did another Beta test of our WordPress site and even though we had the ‘Send as single stream’ field hidden, we still saw users responding to this Message, and once again it brought our server to a halt.

I was asked to go into my Message account and delete the Mass Message so it would not continue to slow things down.

But once we send out a Mass Message, I thought it was too late to delete anything. Is this true? Or would it of helped to go into my Message box and delete all Sent email with this subject, and/or go into my Inbox and delete all Message with this subject?

Thanks for the clarification.

Great – thank you ElboRobo! I should have looked in the Settings first…

I did ready that FAQ in the Documentation page, but it does not warn one that all the replies to the Mass Message will be seen by Everyone – I am still getting responses to the Mass Message test I sent out on Saturday…

What does “Send as single thread?” mean?
With this ticked, a single message will be sent with everyone as a recipient.
With this un-ticked, each member will receive an individual message from you.

Yes me too Altcheb – I’ve put a ticket it to see if we could get help.

We’d like to limit the topics searched to just the Knowledgebase topics, instead of our entire website as it is doing now…

This plugin would be great if only the Search feature worked too…

Hi tnt27 – yes we had to customize all the CSS to get the plugin to look good on our site. For some reason, the CSS that came with the plugin was not being called.

But after styling the Knowledgebase, it looks good and works well.

If only we could limit the Search widget to searhing the Knowledgebase topics only, then we’d be all set….