Sam Ambati

We recently updated the plugin with many changes to the dashboard, introduced new chat themes, reports and 7 days free trial on paid plans.

Please use the latest version of the plugin, login and proceed with the setup. ClickDesk the ‘install plugin’ green button in the ‘Departments section’.

Now, in you Gtalk IM, send /ClickDesk message to livechat1 contact to get verified. Once verified, ClickDesk appears online on your website as you stay logged in your Gtalk.

Please write to [email protected] if the problem still continuous for you.

Thanks

Hello,

I apologize for the inconvenience caused.

I think you have not deactivated the plugin before deleting the plugin files. Please resinstall the plugin, deactivate, delete & clear the browser cache.

That should solve the issue. Please write to support @ clickdesk.com for any further assistance and possibly along with the reason for deleting the plugin. We are continuously improving the plugin and your feedback shall help us.

Thanks,

Hi Frascona,

We released a major update to the ClickDesk system – new dashboard, themes, reports and more!

We do not support moving the chat bar to the top position in the new version. We introduced ‘eye catchers’ – an image above the chat bar to make the live chat appear more prominently on the pages.

Hope you like the changes.

Please write to support at clickdesk.com if you have any further questions.

Thanks,

Hi,

We have resolved this issue. We released a new dashboard and the resources were loaded from staging servers. This is all fixed now. The dashboard is also fast.

Hope you like the changes made – new dashboard, reports & live chat themes.

Please write to support @ clickdesk.com is you are still running into any issues.

Thanks,

Hi knath632,

You do not need any short code. After installing the plugin, please proceed with adding and verifying an agent. The chat window appears on your website immediately.

The plugin has been tested and it works without any issues.

Please write to support at clickdesk.com with your account details if you need any assistance with the setup.

Hi,

If you are able to login at my.clickdesk.com (dashboard) with your account details, please proceed. Customizing the live chat at ClickDesk’s dashboard would reflect the changes everywhere as it’s the same login account. You need not separately customize it through WordPress.

Please write to support @ clickdesk.com with your WordPress details if you still face any issue.

Contact call plugin – It is not longer under active development and we are not supporting it.

Thanks,

Thanks for confirming it. Glad to know that it worked well for you.
Can you please rate this plugin with 5 stars?

You can always reach us through the live chat on our website or write to support@ clickdesk.com if you have any questions.

Happy to help.

Hi,

Thanks for writing in detail. I tested the plugin on latest wp version 3.5 before the plugin version update here and it worked with no issues.

I just checked your website and ClickDesk appears. (in the bottom left).
https://snag.gy/Gm7Yq.jpg

Please confirm.

Thanks,

Hello Mehraj,

I just got all the billing issues processed. I didn’t find anything with the name Mehraj. But hopefully your issue must have got sorted today as there are no pending billing tickets.

If you still face any trouble, please write back with your account email details that will help us expedite the process.

Thanks,

Hey, thanks for the nice words Cathryn.

Glad to hear that ClickDesk is working well for your needs.

We are constantly working on improving the service and rolling out new features. As always, we would love to hear your feedback and insights on the product. Please write to us at [email protected] if you need any help with the product.

Thanks,

Hello,

I’m sorry for the delayed responses from our support. We are a fast growing startup and recently reached over 50,000 installations.

Can I get your account email address please? I can help you get started right away.

Thanks,

Hello Mehraj,

I apologize for any inconvenience caused.
We always try to be top of all support requests.

Can I get your account email address so that I can investigate further and resolve any issues you might have?

Thanks,

Hi Adenike,

I apologize for the inconvenience caused.

May I know your website URL and your account email?
I shall get one of our engineers to quickly look into it.

Thanks,

Hi Drew,

I apologize for the inconvenience caused.

At the moment, ClickDesk requires you to use either Google talk or Skype to receive live chats/calls directly from your website.

I searched all our chat transcripts but didn’t find any with drew @ drewchristopher.com id. Can I get your email address?

Thanks,

Hello,

I apologize for the delayed response. I didn’t receive a notification of your reply here.

May I know your email address (and the email you intend to use for your operator and your google account email) so that I can quickly check in our system?

Thanks,