Jahir Chowdhury

Hi,

We haven’t heard anything from you in a while.

So we’re now closing this ticket.

You’re always welcome to open another ticket if you face any more issues.

We’ll be happy to help you.

Thanks.

Hi @okolieuchechukwu ,

We had a look at your tour page.

Since you’ve published a lot of tours on a single page, there is a possibility that Autoptimize is blocking the tours from appearing.

Loading a lot of tours is also slowing down your page loading speed and this could be a reason why Autoptimize is restricting some of the tours from appearing.

We can suggest you two possible solutions to solve this:

You can follow this documentation to exclude WPVR from Autoptimize optimization: https://rextheme.com/docs/wp-vr/script-and-style-loading-control/

Or you can try to create a virtual tour with multiple scenes and publish it on a test page. If it works and the tour is appearing perfectly, you can try to reduce the number of tours on your current tour page and see if it works.

About the Youtube video issue, we have prepared a solution for it and testing it on our development platform.

If it works properly, hopefully, we’ll release the fix on one of our upcoming updates.

Thanks.

Hi @klingerf ,

We can see you’re using the premium version of our plugin.

Can you please come to our site and open a ticket there?

We can provide you support on our support platform.

You see, this forum is for our free users.

Hope you understand.

Thanks.

Hi,

Can you please do these things:

-> Deactivate WPVR and activate it again.

-> Deactivate your other plugins one by one and check if the issue remains each time. This will help you find out if there is a plugin conflict.

-> Give us a screenshot of your tour backend.

Thanks.

Hi,

Sorry for the late reply.

We’re having a look at it and will inform you as soon as possible.

Meanwhile, can you give us the link to your tour?

Thanks.

Hi @okolieuchechukwu ,

We’re really sorry that you have to face this issue.

Thank you for letting us know about it.

We’ll try our best to find out the issue on android and fix it as soon as possible.

Since we just got informed about it from you, it may take some time to properly fix.

We request you to have some patients and give us some time to work on it.

Hope you understand.

Thanks.

Hi,

Thank you for the information.

Since you’re using the premium version of the plugin and have opened a ticket on our platform, we’re closing this ticket.

We can continue providing you support on our platform.

This forum is for our free users.

Hope you understand.

Thanks.

Hi,

We’re really sorry that we couldn’t help you fast enough.

The Scene Gallery feature is one of our premium features.

Since you’re using the pro plugin, you can contact us on our website or open a ticket there.

We will provide you support on our platform.

This forum is for our free users.

Hope you understand.

Thanks.

Hi,

We haven’t heard from you in a while.

Can you please let us know if the tour is now working for you?

Thanks.

Hi,

We had a look at your tour page.

We’ve recognized the issue with Youtube 360-degree position.

Our developers are now looking into it and hopefully, we’ll release a fix for it on our next update.

About the issue on Android, we’ll have to run tests on Android to identify the issue and find out a proper solution.

We’ll let you know once we find the details on the android issue.

Hope you understand.

Thank you for your patients.

Hi,

Can you please publish the tour on a test page and give us the link?

We’ll have a look and try to figure out the issue.

Thanks.

Hi @pexlechris ,

The feature you’re talking about sounds like the open graph feature.

This feature is not available on the free version.

Thanks.

Hi @pexlechris ,

Can you please explain in which you’re willing to see the full caption of the scheduled posts?

It will be better if you can give us a screenshot.

Thanks.

Hi,

You can try embedding the tour with WPVR Block.

Follow this documentation: https://rextheme.com/docs/wp-vr/embed-virtual-tour-customize/

Let us know if it works for you.

Thanks.

Hi @pexlechris ,

We have released an update of the plugin for the new Facebook API.

Can you please update the plugin and try to connect to Facebook again?

Let us know if it works.

Thanks.