Jawad Ahmed

Hi @sakshi13599

This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Nineteen theme. If the problem goes away, enable them one by one to identify the source of the problem.

Regards

Hi @dbalyfe

WP Editor gives you many options to change the text color. Please try to find it on google. If you need any help with Awesome Support, Please let me know. I am here to assist you.

Warm Regards

Hi @sakshi13599

You can create any role and give any capability to your team, with role editor. AS plugin comes with 4 user roles

https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/

With our Smart Agent assignment you can achieve your other goal of assigning ticket on the basis of departments.

https://getawesomesupport.com/addons/smart-agent-assignment/

Please let me know if you have any further questions.

Regards

Hi @dbalyfe

surely, here you can find their forum and post your question.

https://www.ads-software.com/support/forum/miscellaneous/

Regards

Hi @dbalyfe

Awesome support is a separate plugin then SEO plugin you are using, Could you please search for the plugin support directly?

Please let me know if you still need our help.

Regards

Hi @kateeba

Could you share me the debug.log file to dig in deeper? I have tried to replicate the issue on my end but for me it worked fine. Please also let me know if the issue happen on the site in English or in another language.

Regards
Jawad Ahmed

Hi @kateeba

We have created a documentation for the integration of polylang with Awesome Support. Please check here,

https://getawesomesupport.com/documentation/awesome-support/polylang-installation-and-configuration/

Please let me know if you need any further help.

Regards

Hi @mmoskol

Yes, this is only possible, if the client open a ticket and you reply to it and close it, the client will not be able to open it again. however you can.

Let me know if you need any further inforamtion.

Regards

Hello @amirarsalann

I tried to access the page but it seems you have removed the Plugin/link. After activating the plugin please check again if the issue persists, This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Nineteen theme. If the problem goes away, enable them one by one to identify the source of the problem. Let me know if the issue persist.

Regards

Hi @eshkaflex

With our core plugin you can control the behavior of user registrations. To access these, go to the TICKETS->SETTINGS->REGISTRATION tab. Check the following page.

https://getawesomesupport.com/documentation/awesome-support/admin-user-registration-options/

You can also check our Custom User Registration Fields addon
https://getawesomesupport.com/addons/custom-user-registration-fields/

Let me know if you need any further assistance.

Regards

• This reply was modified 3 years, 7 months ago by Jawad Ahmed.

Hi @palashcn

When an admin switches the language in WordPress, Awesome Support will generally automatically switch to the same language. However, for some languages not all terms may be translated. For these terms, you can add your own translations.

Please check our documentations for translation
https://getawesomesupport.com/documentation/awesome-support/translations/

Let me know if you need any further help.

Warm Regards
Jawad

Hi @ianmcguinness

Yes, Our Advance reports and Statistics addon is all about what you need. Please check here,

https://getawesomesupport.com/addons/advanced-reports-statistics/

Documentation
https://getawesomesupport.com/documentation/advanced-reports-statistics/overview-reports-statistics/

You can also test it on our demo site.
https://asdemo.awesomesupport.com/

Let me know if you need any further help.

Regards

Hi @ivandaw ,

Yes you can limit the number of tickets a customer can open. `To limit a user to a certain number of open tickets:

Go to the TICKETS->SETTINGS->PF OPTIONS tab
Scroll down to the Other section
Use the slider next to Maximum Number Of Open Tickets to set the maximum number of tickets.
Scroll down and click the Save Changes button.`

https://getawesomesupport.com/documentation/productivity/useful-misc-functions/

Let me know if you need any further help.

Regards

Hi @stevedobbs,

From regular blogger if you mean support user, then you can check Roles and Capabilities Table here.
https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/roles-capability-table/

You should be able to allow edit_ticket to the user without adding to the support staff.

Note: User with more than those 5 capabilities, could get administrative privileges.

Let me know if you need any further assistance.

Regards

Hi @stevedobbs

`The plugin comes with 4 user roles: Support Supervisor, Support Manager, Support Agent and Support User. Here are the differences between those roles. Please check the role and capabilities here,

https://getawesomesupport.com/documentation/awesome-support/user-roles/

https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/

Additionally, you may need any role editor for further features.

Let me know if you need any further assistance.

Regards