jahry

Hello,

I’m sorry to report that my issue persists. Whenever I migrate from my NAS (where it works) to web hosting, it stops working. Similarly, when I migrate from web hosting to NAS, it starts functioning correctly. I have everything configured the same way in the “site health,” and the web hosting support team mentioned that they don’t see any issues or limitations on their end, and the logs appear to be fine. They suggested I reach out to the Forminator plugin support directly.

Unfortunately, I find myself in a deadlock situation and I’m unsure about the next steps to take.

Best regards,
Jahry

Dear Zafer,

Thank you for your assistance. I followed your suggestion and changed the file upload method to “On form submission.” With this change, approximately 4 out of 5 form submissions work correctly, but occasionally, only 10 files are sent (even though 20 were actually uploaded). I have also reached out to the server administrator for guidance, as our hosting is likely managed by the StackCP franchise.

I sincerely appreciate your advice, and I’ll keep you updated on any developments. If needed, I’ll certainly reach out to you again for further assistance.

Thank you once more for your help.

Best regards, Jahry

Hello,

Thank you for providing additional information. Let me address your points:

1. I am using only one “multiple” type upload field.
2. Yes, Forminator does save files with a hash in the file name (I apologize for not mentioning it earlier). I am not using any custom code related to file uploads, so the original file names are not maintained.
3. The original files are indeed named as 01 to 20.

Additionally, it’s worth mentioning that I initially had the form on my home web server (NAS Synology), and everything worked fine. Now, when it’s hosted on a different server, the issue occurs. There might be a limitation on their end.

I am using the AJAX file upload method. As an example, I recently uploaded 20 small photos with file names like 01.jpg, 02.jpg, and so on, but the uploaded files have names like:

ynN3vRvzuvJT-10.jpg YEEV0NyT0o0L-19.jpg Ml4ZlSHQPxPC-10.jpg 95BnxzabJUz8-17.jpg 2nW94PnRrCvd-10.jpg BW6i7cEsGimr-15.jpg UrRfJDDW4Zru-10.jpg m46KPG32GrJ9-13.jpg ZHAW1TREL2tH-12.jpg 1mw9V1xeHvsz-11.jpg f8Cm3NkyrDDZ-10.jpg xhtEq3CYIGUW-9.jpg OsjsgtnBhNQb-8.jpg KZz6e16RBeIf-7.jpg 7gckHXN3l3ZA-6.jpg lmv01cYmwtfk-5.jpg kafcazWKzGIL-4.jpg IzK7P3gdyhsx-3.jpg yPad0FfGh8Y8-2.jpg zSk9GdZ1igTH-1.jpg