Jaime Segura

Hi,

Your questions is in regards to our paid features, due to forum rules those cannot be addressed here, so we kindly ask you to fill the form here https://www.imagely.com/contact/

Thanks

Hi, not at the moment, but you might be able to add music to the whole page using a plugin for wordpress.

Hi,

I will be glad to help. This is not an expected behavior an I was unable to replicate with our latest release.

You can try by deactivating all plugins except nextgen gallery and checking again, if the issue is gone, it is a plugin creating a conflict, you can go back and start reactivating one at a time and checking after each to find the culprit.

Also please send a live url I can check.

Please keep me posted.

Hi,

maybe the fact that the gallery is in a tab delays the rendering of the gallery or interferes with how the plugin works by default. If you put the gallery somewhere else in the page, outside of the tab, does it load faster?

Please try and let me know.

Thanks.

I will be happy to help.

One of the first steps to troubleshoot is to deactivate all your other plugins and see if that fixes the issues. If it does, start reactivating one at a time and checking after each to see which one triggers the problems.

Please keep me posted.

Hi,

I will be happy to help.

One of the first steps to troubleshoot is to deactivate all your other plugins and see if that fixes the issue. If it does, start reactivating one at a time and checking after each to see which one triggers the problem.

Please keep me posted.

Hi,

Unfortunately there is no such option, you can create galleries only by tags.

We are glad to hear you found the cause.

You are very welcome.

Hi,

So, in this case I would try renaming your other plugins folders one at a time and then, lastly the theme.

Hi,

I see you meant on the front end, unfortunately no, we don’t have that option.

Sorry about the inconveniences.

Hi I’ll be glad to explain.

Unfortunately there is no option to do so. You can still insert html links on your descriptions to be displayed in the lightbox or in displays that show the description.

I hope this helps.

• This reply was modified 5 years ago by Jaime Segura.

We changed the free plugin to display the description across all lightbox effects, this way the same info will be displayed.

If you see no info on your images, you probably don’t have descriptions for them.

I hope this helps.

In this case the first thing to check is plugin conflicts.

Please deactivate all your plugins except for nextgen gallery. See if this fixes the issue. If it does reactivate one plugin at a time and check after each to see which one brings the issue back.

Please keep us posted.

Maybe an update to another of your plugins is causing an issue.

Please perform a conflict check:

Deactivate your other plugins and try again. If the editor appears, reactivate your plugins one at a time and check after each to see which one brings the issue back.

Please keep us posted.

Hi, I am glad to help,

I just checked at Imagely and yes, it is behaving the way you described, I escalated to our dev and it teams.

Could you please fill our official bug report form? https://www.imagely.com/report-bug/

Please refer to this forum thread in the appropriate field and mention Jaime referred you.

Thanks.