jairoubeda

So you’re saying that now that this post has 1 reply, they won’t care anymore? okay… well… my issue has been opened since 2 weeks ago and not even one reply. You say no one is obligated to reply, then why does this forum even exist if they could even chose to ignore all the posts? I’ve already seen other posts being answered because they have premium license… I’ve been in other plugin’s forums and they at least tell you they’d have a look at it or that it’s not their problem. I’m not demanding an instant solution, rather being read and being noticed. Hell I’m not even sure that this issue is their problem!
Anyway, I’ll look for the answer somewhere else.
Thanks!

I’ve already solved this by using css and trial error method.
In case anyone needs this, here’s what I did.
1- Go to the plugin settings>View and select your view. Go to the table where you configure the kind of view you want depending on the resolution. I’ve lowered the last resolution to 280px, to make all the smartphones have the same settings.
2- Add this code to your personal CSS theme code:
.strong-view.controls-type-sides-outside {
padding: 0 10px !important;
}
This overwrites the default 50px padding, making the box wider. It works for me, not sure if it’s wrong somehow, maybe some developer could help here ??

Best regards,
Jairo

hello @mplusb I’ve found the root of the problem. I’m using a laptop and some days it’s connected to a bigger screen and some days it’s not. So, when I’m working in the laptop itself, I have windows set to scale all apps 125% and that causes your plugin to get the 150×150 images in some cases… If I set all windows app to 100% and refresh the page the issue is gone.
Could you please test this and let me know how could we solve this? because it’s not all the pictures that change, just a few ones.

@mplusb :O I see now that it’s solved… but how? I didn’t do anything… did you see my screenshot and see that it was using the 150×150.jpg files in some of them?
That’s weird :S

Thanks for your help

Hello @mplusb ,
I’ve tried with 160×160 in the view menu but it’s still the same. The issue is that the plugin doesn’t get the right image:
Please see this screenshot:

View post on imgur.com

As you can see, the sice of the image is 300×300. I select this one and update the testimonial. However, when I go to my website, it’s getting the 150×150 version of it… I’ve tried erasing Siteground cache (my provider), and I’m also using Edge InPrivate mode, so no cache is stored…

For more information, as I’ve seen, if you do right click on the images and open in a new tab… sometimes it gets the image at 150×150 (that’s the one with poor quality) like https://maquilladoraterrassa.com/wp-content/uploads/2020/07/clienta-loida2-150×150.jpg and sometimes gets it in 300×300 (that’s a good quality) like https://maquilladoraterrassa.com/wp-content/uploads/2020/07/clienta-amelia-e1595323945390.jpg

How can I prevent that? in the back end I see that the poor quality image is 300×400 and it looks good there, but then in the plugin it looks awful :S

Thanks @hugowachters that one did the trick!
I see it’s now marked as solved and I hope it helps someone else in the future ??

Best regards,
Jairo

Hi Marian ( @visi19 ),
I’ve added that code, but nothing happens :S

Best regards,
Jairo

Hello @visi19,
sure, the link is this: https://maquilladoraterrassa.com/

You can find the Strong Testimonial Slideshow in the home page right below where it says: “Lo que opinan mis clientes”

Thanks for your help!