jamesround86

Thank you. I’ve accepted the invitation and will message on there.

Hi there,

Unfortunately, while I do have a created Slack account I’m unable to join via the link you’ve shared above. Receiving a variety of errors from it expecting me to have a @litespeedtech.com email address to a URI mismatch when I try to sign in to my existing Google based account.

Can you please advise if there is an alternative way we can do this?

Many thanks

Hi there,

Essentially yes. Although we have several Ninja Forms Add-ons also on the site.

We use the Salient theme.

We have carried out testing by disabling all plugins except the Ninja forms add-ons and Litespeed cache and the issue does persist.

I can activate Litespeed for a short time to allow you to see the issue on our site, but we would obviously have to co-ordinate this to ensure that it’s online for as little time as possible due to the disruption of not having our forms working on our customers.

Many thanks

Update – The issue has actually occurred almost immediately. The issue doesn’t occur when viewed as a logged in admin user. But if the page is viewed as a new user (incognito window) the issue persists.

The forms fail to load and the following error occurs in the dev console.

Uncaught 
constructor
message: "An "el" undefined must exist in DOM"
name: "Error"
stack: "Error: An "el" undefined must exist in DOM?    at constructor._ensureElement (https://www.wmfs.net/wp-content/plugins/ninja-forms/assets/js/min/front-end-deps.js?ver=3.5.1:20:13149)?    at constructor.show (https://www.wmfs.net/wp-content/plugins/ninja-forms/assets/js/min/front-end-deps.js?ver=3.5.1:20:11673)?    at n.initialize (https://www.wmfs.net/wp-content/plugins/ninja-forms/assets/js/min/front-end.js?ver=3.5.1:5766:20)?    at n.h.View (https://www.wmfs.net/wp-includes/js/backbone.min.js?ver=1.4.0:2:14146)?    at n.constructor (https://www.wmfs.net/wp-content/plugins/ninja-forms/assets/js/min/front-end-deps.js?ver=3.5.1:20:17520)?    at n.constructor (https://www.wmfs.net/wp-content/plugins/ninja-forms/assets/js/min/front-end-deps.js?ver=3.5.1:20:22127)?    at n.constructor (https://www.wmfs.net/wp-content/plugins/ninja-forms/assets/js/min/front-end-deps.js?ver=3.5.1:21:1423)?    at new n (https://www.wmfs.net/wp-includes/js/backbone.min.js?ver=1.4.0:2:23456)?    at https://www.wmfs.net/wp-content/plugins/ninja-forms/assets/js/min/front-end.js?ver=3.5.1:5972:23?    at Function.v.each.v.forEach (https://www.wmfs.net/wp-includes/js/underscore.min.js?ver=1.8.3:2:1685)"
__proto__: Error
captureStackTrace: ? ()
constructor: ? (t,e)
toString: ? ()
urlRoot: "https://marionettejs.com/docs/v2.4.2/"
__proto__: Object

I would appreciate any assistance you can offer to rectify this.
I have once again deactivated Litespeed so that our users don’t experience the issue.

Thank you.

• This reply was modified 4 years ago by jamesround86.

Hi there,

I have reset the settings as you’ve suggested and will continue to monitor. As the issue doesn’t appear immediately, I’ll need to wait a day or two to see if the problem persists.

I’ll update the thread once I’ve been able to check this.

Thank you

I’ve recently logged a support ticket on this issue. It appears it was raised nearly a year ago now.

We have 19 console errors mentioning non unique id’s for forminator.

Is there an update since this thread hasn’t been updated for 3 months yet the issue is still apparent?

Thank you.

Hi there, thanks for your reply.
We already had the social links turned off.

I’ve also tried turning off the preview tab, so it’s literally just loading the description, but it’s still taking 1-2 minutes to load the page.

e.g. https://www.wmfs.net/mdocs-posts/statement-of-accounts/

Is there anything else you could suggest? As far as we can see there’s nothing else that should be causing a conflict as it’s purely loading the mdocs URL’s.

Thanks