jamestc989

Did you manage to resolve this? We are finding customers complaining, moreso on mobile that they are having the following error “Could not retrieve elements store due to unexpected error”

@alpha2 Thanks for the reply!

I’m also speaking with Stripe too via their support about it. Hopefully there is a resolution very soon.

We’ve only noticed a small amount of do not honor – perhaps no more than i’d ever notice.

With the Radar Rules at the moment we only have Request 3DS if 3D Secure is required for card – Enabled.

But are you suggesting to turn on Request 3DS if 3D Secure is recommended for card?

Thanks!

@neoseeyou did you manage to get to the bottom of this? We’re about to move away from Stripe because of it and it’s a high volume site. Would rather not have to as there’s a lot of work in terms of accounts/processes involved but Stripe/Woocommerce have no absolutely nothing to fix or provide any tangible support.

Join the club mate, lost tens of thousands in revenue since about March from this ‘bug’ when it began occuring.

Customer clicks Checkout and then the 3D secure modal should appear, but just sits there loading, until it times out of the customer gets fed up and leaves the site.

Hi Mikko,

Thanks a lot for the reply! I have passed it on to one of my team to take a look at and try and crack it following your suggestion ??

If anyone else finds it helpful, I had this bug and it took 5 painful hours of my life to work out the solution. I am running a lot of plugins on the site including Woocommerce, Paid Memberships Pro, Gravity Forms and Learndash. The issue was actually with none of them. It turns out that because we use Sendgrid to send emails from our wordpress sites, click tracking was enabled in the emails which meant that the password reset link was being altered. Although it looked absolutely fine and if you copied the link and pasted into browser it worked, if you clicked the link it would change the auth key slightly and come up with the error.

Painful experience but if you’re having the same issue, perhaps take a look at the actual reset link and how your emails are being sent out!

Hello,

I am also experiencing this issue… it seems somewhat intermittent. If you switch off ajax on the edit form page it definitely fix the problem, but this is quite a big compromise as on a long form it’s not ideal to have the page reload each time.

The recipe:

Multi-step Form
Multi selects, text boxes, conditional logic, radio buttons (no upload fields – i know these are problematic)

Latest WordPress and Gravity Forms + Sticky List
Switching on Ajax turns the button from Update to Submit.

Interestingly, I think this may have something to do with conditional logic. I have a form which the first field is a dropdown “Status”. By changing the status it enables additional pages. If it remains at the lowest status, the form cancels out all of the additional pages. Then when you click Next, it doesn’t submit a new entry, it Updates as it should and jumps straight to the confirmation page. This is with ajax enabled.

Having thought about this, a workaround could be to use the conditional logic to have an additional page at the end of the form which is always hidden because requirements for it to display are never met. This would then trigger the form to save when clicking Next and the update button would never appear. Will update!

Update… this didn’t work.

I’m not sure if this bug is at all related to the use of submitting a custom post at the same time? I am using Gravity Forms Custom Post Types plugin to save the entries as posts too. This otherwise works perfectly!

• This reply was modified 7 years, 9 months ago by jamestc989.
• This reply was modified 7 years, 9 months ago by jamestc989.

Wow, i’ve impressed myself… I don’t really understand PHP, but had a look anyway on the offchance and managed to fix it. If you go into the custom-product-tabs-wp-all-import-add-on.php file and go to line 60 and change ‘wp_editor’ to text, it displays a text box ??

Hello,

Also experiencing this issue, please please resolve!