jamestsa

Hello. Thank you for your response. I forwarded your message to my IT guy and he has been able to resolve the issue – so WC & AC are now talking to each other as they should be – and the ‘tag’ in AC is working and triggering the automation.

Aggh, life is great when things work out as they should.

Appreciate your support,
James.

Hi. I have setup the plugin to integrate with ActiveCampaign, inclusive of ensuring that the ‘ActiveCampaign Tag’ field within the product’s ‘Advanced Settings’ has a tag written in, however, when an order is placed, it doesn’t seem to create a new contact in AC, and thus, it doesn’t add in my tag or doesn’t trigger the automation.

I have selected the field ‘Add/Update Contact’. I have unselected ‘Track Order Status’

In AC, I have created a form (because it seems this is necessary), and set it so that the tag will be added each time the form is ‘triggered’. I have checked with AC Support Team, and they advised the rest of automation is setup correctly, so it seems I just need to ensure WooCommerce contact AND tag feeds across correctly when an order is placed for the automation to then begin.