Syde Jamie

Hi @ahmirof ,

Thank you for your patience. Here are our findings:

Actually I’m using a bridge that transfer orders from one website to another, it’s like i receive orders on website A and then orders using API will send to Website B, and paypal plugin is on website B and users are using website B’s gate way, i don’t know if there’s a problem in this custom bridge or not that cause to the mismatch, what do you think?

PayPal typically processes the payment based on the amount sent by Website B. If there’s a mismatch between the total order amount from Website A and what PayPal receives, this could cause issues. Also, check that PayPal’s transaction fee or currency exchange rates are not contributing to discrepancies.

and the other question is about the “subtotal Mismatch line Name” field, if i use it will be everything ok and paypal will process the transactions without any problem?

This would work on Website B (where the PayPal Payments plugin resides). You still need to ensure that the data you’re sending from Website A to Website B and subsequently to PayPal is accurate and consistent. The “Subtotal Mismatch Line Name” field can be useful for troubleshooting mismatches, but it’s not a magic fix for all discrepancies.

We suggest you contact us directly for further assistance. We may need to examine your system report and possibly take a look at your Staging site to better understand what’s happening. You can open a ticket with our service desk.

Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Looking forward to your response.

Best Regards,
Jamie

Hi @ashf ,

Thank you, we can proceed to investigate your issue on the new ticket.

Best Regards,
Jamie

Hi @ashf ,

Email removed, we will resend you the comment in the request.

Best Regards,
Syde

Hi @ashf ,

We received your request and replied to it promptly. The reply was sent to the email you raised the report with. Let us know if this was the correct email, since it was used to raise the request.

Best Regards,
Jamie

• This reply was modified 1 week, 1 day ago by Syde Jamie.

Hi @ahmirof,

It is possible WooCommerce and PayPal rounding can causes mismatch in order items subtotal calculations. If not handled, these mismatches will cause the PayPal transaction to fail. You can configure (and customize) what you would like to be sent to PayPal to correct the subtotal mismatch.

In Connection tab, you can configure?the Subtotal mismatch behavior?with?Add another line item?instead of?Do not send line items to PayPal.

Let us know if you have further questions.

Best Regards,
Jamie

Hi @mfgsc ,

Thank you for reaching out to us, we are here to help.

You were spot on, by enabling this filter it will turn off the functionality and leave the PayPal order with no items.

Further filters and actions, you can find it here.

Let us know if there is anything else we can help you with.

Best Regards,
Jamie

Hi @cgreen177 ,

Thank you for confirming the same. We will keep you updated as soon as we receive any updates on the fix. We expect it to be addressed in the next update.

Best Regards,
Jamie

Hi @ashf ,

Thank you for your patience and sharing the System Status report.

It is worth noting the PayPal Payments plugin does not send email notifications containing tracking information. It only displays the tracking data within the WooCommerce order details.

The plugin you mentioned here https://woocommerce.com/products/shipment-tracking/ will add tracking data in the WooCommerce Shipment Tracking plugin, and it will be automatically added to the PayPal order as well:?https://woocommerce.com/document/woocommerce-paypal-payments/#package-tracking-compatibility.

Behavior was changed at some time ago. (may be when you switch the plugin from old one?)
Used to be tracking info was sent from Paypal.
I see the tracking info is sent to Woo and it show up on the metabox.
Do I need to buy the plugin below to send the notification?
Or there’s a way to send the notification from Paypal directly like before?

As we have mentioned, PayPal Payments never sent any notifications to anyone and tracking data is only displaying in WooCommerce order.

If you still require further investigation on the prior behavior, we would suggest you to share further details about those orders privately with us from here: https://paypal.inpsyde.com/docs/request-support/.

Please include a link to this thread when sending a private message.

Look forward to hear from you.

Best Regards,
Jamie

Hello @cgreen177 ,

We are aware of the issue you are experiencing, which is affecting the Apple Pay button on the Product page. We have logged this issue and will notify you as soon as we receive any updates. We expect it to be addressed in the next update.

However, Apple Pay payment method on the Checkout page should work fine.

However on testing I could not get the Apple Pay integration to work. Digging into this further, I can see the bug seems to have been introduced in 2.9.1 – 2.9.0 works as expected.

Can you share more information of where the issue occurred to you?

Best Regards,
Jamie

Hi @digitalduckplugins ,

Thank you for your clarification, we initially thought it was a setup issue.

PayPal automatically handles Pay Later eligibility. So this does not have anything to do directly with the plugin. Clicking the “Pay? Later” button only impacts the order in which the payment items are displayed in the PayPal popup window.

When clicking regular PayPal button, PayPal displays the regular wallet details up top and Pay Later at the bottom.
If the buyer is not eligible for Pay Later, it will be greyed out in the popup.
If the buyer is eligible for Pay Later and clicks the Pay Later button, then the Pay Later option will be the top selection in the PayPal popup.

The plugin really only controls one aspect:  “Is the Pay Later button allowed to load?”

If the button actually loads, then what exactly happens in the popup after clicking the Pay Later button is not controlled by the plugin but by PayPal directly.

Let us know if this answers your question, we look forward to hear from you.

Best Regards,
Jamie

Hello @digitalduckplugins,

Thank you for reaching out to us, we’re here to help.

To enable the Pay Later button, the?PayPal smart buttons?must be enabled. Clicking on PayPal button will The Pay Later button can only be displayed together with the PayPal button, and cannot be shown on its own. But individual Pay Later button locations can be configured, depending on where the PayPal button is enabled.

It is worth noting that enabling the Pay Later button or messaging in the settings of your website does not guarantee that these features will appear. The visibility of the Pay Later option is determined by PayPal, based on various factors. One common reason for the Pay Later option not appearing is the PayPal account’s eligibility.

Given the nature of this issue, it would be best to contact PayPal Merchant Technical Support for further assistance. They can provide more specific guidance and help in determining why the Pay Later option is not being delivered for your connected merchant account. Additionally, you might also want to reach out to PayPal Merchant Support, as the issue could be related to particular settings or restrictions within your PayPal account.

We hope this information is helpful to you. If you have any further questions or need additional assistance, please feel free to reach out.

Kind Regards,
Jamie

Hello @ashf,

Thank you for reaching out to us, we are here to help.

Please follow these steps to share your system status report with us:

1. Navigate to the?WooCommerce / Status?section in your site’s admin panel.
2. Click on the?Get system report?button and then click?Copy for support.
3. Paste the report into our?PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.

Best Regards,
Jamie

Hello @cgreen177

Thanks for reaching out to us, we’re here to help.

Please follow these steps to share your system status report with us:

1. Navigate to the?WooCommerce / Status?section in your site’s admin panel.
2. Click on the?Get system report?button and then click?Copy for support.
3. Paste the report into our?PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.

Once we have a clearer picture of your system’s state and the specific circumstances, we can guide you better on how to resolve the issue.

Best Regards,
Jamie

Hi @pixelyzed,

Thank you, we will investigate the issue from the new ticket.

Best Regards,
Jamie

Hi @garryheath,

We recommend you contact us directly for further assistance, as we may need to review your system report or logs to better understand what’s causing the problem.

You can open a ticket with our service desk using the following link:?Request Support. Please be sure to include the URL of this thread in your ticket for reference.

Best Regards,
Jamie