jamon909

@khalid55 the jQuery issue was specific to my theme so it wouldn’t apply to your setup. The best advice I can give is to try switching out themes to the default and turn off plugins one by one to see if that rectifies the issue.

I’m also having this issue although with a separate shipping plugin (Fedex).

Any information on what the fix was?

Thanks.

Fixed the problem. Ended up being an jQuery issue. Check the console via inspect element for javscript errors and fix’em.

I’m also having this issue. Possibly an issue with updates to WordPress?

done. Thank you @mwsgd

@elitistdogg Jigoshops recently redesigned website makes no indication that that’s the case. Just look at the plugin page (https://www.jigoshop.com/product/csv-order-and-client-export/). It looks very much like it’s being sold as an official plugin made and designed by Jigoshop.

Many companies use 3rd party developers to do work. However, it’s the responsibility of the company I purchased the plugin from to support it not the 3rd party developer. In the same way that getting a defective toy from Target is the fault of Target not the 3rd party manufacturer they used that may have been the original issue. Customers should and do rightfully blame the company they purchased the product from.

Good luck to Jigoshop but as of late they’ve been causing a great number of problems for me. Product stability should be number one not ten for e-commerce software. New features can wait if it means screwing over your existing customers.

@elitistdogg Thank you for the info. That is crazy. I hope Jigoshop chimes in with the timeline for the redevelopment.

While I can’t expect Jigoshop to maintain compatibility with 3rd party plugins. CSV Order and Client Export is an official plugin developed by them!

Suffice to say I’m incredibly disappointed in Jigoshop.

Hi,

Getting the same bug. Here is my system info.

### Begin System Info ###

Multi-site: No

SITE_URL: https://www.xcvi.com
HOME_URL: https://www.xcvi.com

Jigoshop Version: 1.9.3.1
WordPress Version: 3.9.1

Platform: Apple
Browser Name: Firefox
Browser Version: 29.0
User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
c OS X 10.9; rv:29.0) Gecko/2010
0101 Firefox/29.0

PHP Version: 5.3.27
MySQL Version: 5.5.36
Web Server Info: Apache/2.4.6 (Unix) OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635

PHP Memory Limit: 256M
PHP Post Max Size: 52MB
PHP Upload Max File Size: 52MB

WP_DEBUG: Disabled

WP Table Prefix: Length: 9 Status: Acceptable

Show On Front: page
Page On Front: 2367
Page For Posts: 2000

Session: Enabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp
Use Cookies: On
Use Only Cookies: On

WordPress Memory Limit: 256MB
WP_DEBUG: Off
DISPLAY ERRORS: On (1)
FSOCKOPEN: Your server supports fsockopen.

ACTIVE PLUGINS:

Akismet: 3.0.0
AnythingSlider for WordPress: 0.6.8
Breadcrumb NavXT: 5.0.1
Comprehensive Google Map Plugin: 9.0.20
Constant Contact Widget 2.0: 2.0.3
Delete Pending Comments: 0.2.1.1
Easing Slider “Pro”: 2.0.5.1
Google Analytics for WordPress: 4.3.5
Gravity Forms: 1.8.8
Headway Connect for Jigoshop: 1.0
iframe: 2.8
iThemes Security: 4.2.4
Jigoshop: 1.9.3.1
Jigoshop – Orders & Clients CSV Export: 1.0.1
Jigoshop – Product CSV Suite: 2.0.2
Jigoshop: Authorize.net Gateway: 1.1
Jigoshop Filtering Premium: 2.4.6
Jigoshop Google Product Feed: 1.9
Jigoshop PDF Invoices: 2.2
JigoShop Per Product Shipping: 1.0.10
Magic Zoom Plus for Jigoshop: 5.9.5
ManageWP – Worker: 3.9.29
Quick Page/Post Redirect Plugin: 5.0.6
Regenerate Thumbnails: 2.2.4
Search Everything: 8.1.1
SimpleMap: 2.4.6
Simple Page Ordering: 2.2
Smart Google Analytics Code: 3.4
SOD QuickBooks Connector: 1.0
SSL Insecure Content Fixer: 1.8.0
TinyMCE Advanced: 4.0.2
Twitter for WordPress: 1.9.7
Velvet Blues Update URLs: 3.2.2
Vixy YouTube Embed: 3.2
W3 Total Cache: 0.9.4
WordPress HTTPS: 3.3.6
WordPress SEO: 1.5.3.2
WP-Mail-SMTP: 0.9.4
WP-SimpleViewer: 2.3.2.2

CURRENT THEME:

XCVI Headway Child Theme Template: 1.0

### End System Info ###

@megawebmaster Thank you for the tip regarding setting php global variables. I was able to figure out the issue.

Thank you for all your help.

@megawebmaster It’s ready for testing at xcvi2.asgpress.com. This is before I ran the updates and simply a site copy. I changed the URL by doing a search and replace using wp-cli.

Now it appears that the add to cart button also does not work even before the updates. Leading me to believe that perhaps it is a server config issue, a problem with the way I migrated the site, or other environment factors. I’ll have to see what I can do.

Note: The site in ftp is stored under (/var/www). If you do run the update delete jquery updater as it causes a conflict with the easing slider pro plugin. Not sure if this has anything to do with the “add to cart” issue.

@optart I’ve resent the username and password although it’s the same login as before.

@elitistdogg interesting idea I’ll have to test this out. Thanks for the tip.

@megawebmaster hmm that’s extremely odd. It is a fresh ec2 server I setup specifically for testing the update for WordPresss and Jigoshop so I can’t imagine server config causing this to fail.

Also, before applying the update the add to cart button works as expected on the same server. Let me set it up to before the update that might make it easier for you to figure out the issue.

Don’t worry about it Lucie123. It’s just easier for people to sort out if each issue has it’s own thread.

Lucie123 please create your own support thread as your issue appears unrelated to the OPS.

sent!

Just sent you the admin credentials to [email protected]. Please let me know if you’ve received them and are able to login ok.