Julia Amosova

@vantagedigital can you please also provide us with your System Status Report. To get it, please navigate to WooCommerce > Status > System Status and click on “Get system report” button. Then paste it here. Thanks!

Thanks @vantagedigital! It looks like the issue is cache-related. With that said, can you please try clearing WooCommerce transients as described in the documentation here:?WooCommerce System Tools.

Further more, can you please also try clearing various caches on your site by navigating to WooCommerce > Status > Tools (same place as where you clear transients). From there, can you please:

• Clear template cache.

Additionally, if you have a caching plugin installed, please clear any site’s cache using it.

@furiofedele further more, can you please also try clearing various caches on your site by navigating to WooCommerce > Status > Tools. From there, can you please:

• Clear template cache.

Additionally, if you have a caching plugin installed, please clear any site’s cache using it.

@furiofedele this can be also a caching issue. Can you please try clearing WooCommerce transients as described in the documentation here: WooCommerce System Tools.

Hi @furiofedele! Thanks for reporting the issue. We still need a bit more details.

Regarding navigating to WooCommerce > Home, can you please provide a bit more details – are you able to interact with Home page or are you getting a blank screen/something else? Where do you see the error logged?

Regarding cart issue – it seems like it can be theme related. Do you have ability to switch theme to either Twenty Twenty Five or Storefront to see if the issue is resolved?

Hi @vantagedigital! Thanks for reporting the issue and I am sorry to hear something is not working. It is, however, difficult to understand what is broken exactly from your message. Can you please describe the steps you take to see the error?

Hi Sarispi,

Until version 9.3, shipping calculations were done perfectly, I have them set to be free from €99 and if not, they are €14.95
With version 9.3 it does not changed the method and always charges the customer with shipping costs even when the orders exceed €99.

I just tried to reproduce this case and everything is working as expected on my end with WooCommerce 9.3.1.

Plugins installed on my site: https://d.pr/i/TtlbVT.

My Free Shipping setup (offering free shipping for orders over $99): https://d.pr/i/xXMbp0.

My Flat Rate shipping setup (offering Flat Rate $20 for order amount below $99): https://d.pr/i/4oIcg0.

There are multiple ways of hiding other shipping methods when “Free Shipping” is available. I use this plugin on my test site WC Hide Shipping Methods.

Here is a screencast showing that everything is working as expected: https://d.pr/v/RzylDI.

Can you please share your shipping set up? It will help us understand what could be wrong on your site.

Hi there!

Thanks for reporting!

It looks like the error is coming from the Analytics section but we are not able to reproduce it so far which makes it difficult for us to fix.

Can you please try to narrow it down and see what actions trigger it? Maybe you often perform any search in analytics?

Hi there!

Thanks for reporting! I am not able to reproduce this issue with WooCommerce 8.7 – the stock is being reduced as expected (e.g. from 10 to 9) after placing an order – please see the screenshot below:

https://d.pr/i/5aCUrF

As a next step, I recommend doing plugins and themes conflict check to isolate the issue and understand what is causing it.

Resolving this issue since there is a fix in place.

Hi there!

Thank you for reporting! We are aware of this issue and it will be fixed in the upcoming WooCommerce 8.8 release which is scheduled to go out on Tue, Apr 9th. It is already a part of WooCommerce 8.8 Release Candidate – please feel free to download and test.

Thank you for your patience!

Hi @nolabelstudios! Thanks for raising the issue and I am sorry to hear about the trouble.

I’ve looked into the issue you reported and was not able to reproduce it so far.

I’ve tested using WooCommerce 8.5.2 on the site with no additional plugins installed running Twenty Twenty Four theme.

I took the steps you outlined. Everything is working as expected on my end starting from Step 7 – please see gif below:

https://g.recordit.co/sW0rH5EktQ.gif

Once I completed Step 9, I went back to the front end and saw all the variations still present there along with the prices:

In your system status report, I see that you have many plugins installed on your site and that you are using a custom theme.

You likely know the process from here, we need to first troubleshoot for plugins and themes conflict – here is a documentation on how to do it: https://woo.com/document/how-to-test-for-conflicts/.

Please run the plugin conflict first to confirm that the issue is isolated to WooCommerce Core specifically or to any other plugin/theme and we will take it from there. Thank you!

Hi @xolite! I am sorry to hear you are experiencing issues upgrading to 8.1.1. As it is though, it is hard to tell what could be going on.

Can you please provide us with more details about the issue? Were you able to capture screenshot of the notice/error you saw? What WordPress functionality was breaking exactly?

Hi @davidgimenez!

Sorry to hear you are having issues with orders being deleted. Can you please confirm what version of WooCommerce you updated to?

Can you please also let us know if you have enabled “High performance order storage” option via WooCommerce>Settings>Advanced/Features/Data storage for orders? If so, have you had it enabled prior to updating your site?

Closing this as WC 3.7 had been released.