Julia Amosova

Hi daseastman,

It sounds like there is a plugin conflict on your site.

You can read more about plugin and theme conflicts here:

https://docs.woocommerce.com/document/woocommerce-self-service-guide/

The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:

1. Temporarily switch your theme back to the Twenty Seventeen Theme:
https://www.ads-software.com/themes/twentyseventeen/.
2. Disable all plugins except for WooCommerce & PayPal Braintree.
3. Test to see if the issue has been resolved.

If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict. If it doesn’t resolve the issue, please let us know so that we can help you further.

Please note that switching to another theme will not delete data and you will be able to revert back to your original theme without any issue after testing is done. Your site will simply have a different display during the test.

Switching to a default theme and deactivating plugins is the first step in troubleshooting issues. That allows us to target the issue quickly.

Please let us know how it goes once you are done with testing.

Thanks and looking forward to your reply!

Hi mrsdextrose,

>I want, eg, Light Switch to use the Royal Mail shipping method only, and Industrial Pendant Light to use Weight Based shipping only. I’ve read plenty of tutorials but I’m stumped. Advice greatly appreciated.

The best way to accomplish it would be by using Conditional Shipping and Payments extension:

https://woocommerce.com/products/conditional-shipping-and-payments/

It will allow you to enable/disable different shipping methods when certain products are added to the cart.

Hi jesterthomas,

We won’t be able to help with troubleshooting Telr issue since we were not the ones who developed the extension. I recommend making sure you followed all the steps outlined in the Telr guide below first:

https://telr.com/support/knowledge-base/woocommerce/

If you think everything is setup correctly but the issue persists, please contact Telr for further help:

https://telr.com/support/

I wish I could help more, but hopefully, this gets you going in the right direction to get the issue fixed.

Hi anncivet,

>When I click on a button in single product details page want to display product name in another page.How to do this??

Would you please provide a bit more details about what you are looking for? I’ve also tried to use the link you provided but it doesn’t work for me:

https://localhost/ann/aroma/index.php/product/modern-trendy-amenity-kitwl/

Thank you and looking forward to your reply!

Hi Outerbridge,

It sounds like there could be a plugin conflict on the site.

You can read more about plugin and theme conflicts here:

https://docs.woocommerce.com/document/woocommerce-self-service-guide/

The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:

1. Temporarily switch your theme back to the Twenty Seventeen Theme:
https://www.ads-software.com/themes/twentyseventeen/.
2. Disable all plugins except for WooCommerce.
3. Test to see if the issue has been resolved.

If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict. If it doesn’t resolve the issue, please let us know so that we can help you further.

Please note that switching to another theme will not delete data and you will be able to revert back to your original theme without any issue after testing is done. Your site will simply have a different display during the test.

Switching to a default theme and deactivating plugins is the first step in troubleshooting issues. That allows us to target the issue quickly.

Please let us know how it goes once you are done with testing.

Thanks and looking forward to your reply!

Hi HudsonValleyWebDesign,

WooCommerce’s standard functionality includes having “My Account” page on all sites where site’s customers can create an account, login to it, place an order and see previous orders. You can learn more about it here:

https://docs.woocommerce.com/document/configuring-woocommerce-settings/

Let us know if you have any additional questions along the way.

Hi togobox,

It sounds like a theme or plugin conflict on your site.

You can read more about plugin and theme conflicts here:

https://docs.woocommerce.com/document/woocommerce-self-service-guide/

The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:

1. Temporarily switch your theme back to the Twenty Seventeen Theme:
https://www.ads-software.com/themes/twentyseventeen/.
2. Disable all plugins except for WooCommerce.
3. Test to see if the issue has been resolved.

If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict. If it doesn’t resolve the issue, please let us know so that we can help you further.

Please note that switching to another theme will not delete data and you will be able to revert back to your original theme without any issue after testing is done. Your site will simply have a different display during the test.

Switching to a default theme and deactivating plugins is the first step in troubleshooting issues. That allows us to target the issue quickly.

Please let us know how it goes once you are done with testing.

Thanks and looking forward to your reply!

Hi simon_a6,

>What am I doing wrong? How do I stop it showing all those places?

It sounds like you haven’t restricted the Selling locations in your General Settings. You can select which countries/regions to seel to as shown below:

Image Link: https://cloudup.com/cncbPdYlpbr

Please try and let us know how it goes.

• This reply was modified 7 years, 4 months ago by Julia Amosova.

Hi dabz123,

Sorry to hear about the trouble and happy to help!

If the issue still persists, please open a ticket with us by following the link below so that we could take a look further:

https://woocommerce.com/my-account/create-a-ticket/

In order to expedite the process, please provide us with login details for your site (via ticket, not this forum thread).

If you can create an **Administrator** login using the email address [email protected] with a username such as woologin for your store and then send us the login details, we’d be happy to take a look.

Detailed instructions on how to create a new user in WordPress could be found below:

https://docs.woocommerce.com/document/create-new-admin-account-wordpress/

Once we are finished helping, you can delete that user account.

Hi mhorvath,

I recommend setting up standard Free Shipping option with a minimum amount of order required in order for the option to display:

https://docs.woocommerce.com/document/free-shipping/

Once this is in place, you can set up conditional shipping rules and disable/enable certain methods depending on the type of product added to the cart using Conditional Shipping & Payments extension:

https://woocommerce.com/products/conditional-shipping-and-payments/

The solution above will work if the custom shipping method you have installed is compatible with Shipping Zones. Would you please send a link to the product you have downloaded from GitHub?

Thank you and looking forward to your reply!

Hi lausianne,

It would be great to have you add your ideas to our Ideas Board:

https://ideas.woocommerce.com/forums/133476-woocommerce),

which is where our developers go to look for future plugin features and improvements.

I am going to mark this thread as “resolved” but please feel free to connect with us again in case you have any additional questions.

Have a great day!

Hi there!

Thank you for contacting WooCommerce! Happy to help.

Where do I set the origin address when creating shipping labels? I need to change the business information and address.

In order to set the Origin Address, click on “Create new label” button on the order page in the Shipping Label section on the right (see screenshot below):

Image Link: https://cloudup.com/cZAFBF8ro77

You will be presented with the window where you will be able to modify the details of the shipment including the Origin and Shipping address (see screenshot below):

Image Link: https://cloudup.com/c6TcyVQTnzY

Please let us know if you have any additional questions along the way.

• This reply was modified 7 years, 11 months ago by Julia Amosova.

Then I cleared cookies and reloaded my site. The label creation went fine!

Glad that the issue had been resolved and thanks for letting us know!

Feel free to connect with us again in case you have any additional questions.

Have a great day!

Hi Willie,

Thanks for all the testing on your end!

Different error in chrome. When I try to make a label I get a popup that says “There was a problem saving your settings. Please try again after the page is reloaded.”

This error usually comes up when WooCommerce Services plugin thinks that the user is logged out of WordPress. It is something that can happen for example when your login cookie expires. Maybe you are using some plugin or Chrome extension that somehow clears your cookies all the time. It can also happen when the user is logged out of WordPress but has the creating shipping label page open trying to create a label.

I recommend checking for anything that can constantly clear cookies in Chrome.

Please let us know if you find something in case you are up for keeping troubleshooting it further.

Hi Willie!

Thanks for contacting WooCommerce! Happy to help.

>But I bring this up just in case: maybe the plugin has issues on Chrome?

I can’t replicate this issue on my test site, creating shipping labels works well for me in Chrome.

I suspect there could be a plugin conflict of some sort. Maybe you have some 3rd party address validation plugin installed?

I recommend testing your site further as follows:

1. Temporarily switch your theme back to the Twenty Sixteen Theme:https://www.ads-software.com/themes/twentysixteen/
2. Disable all plugins except for WooCommerce & WooCommerce Services.
3. Test to see if the issue has been resolved.

If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict. If it doesn’t resolve the issue, please let us know so that we can help you further.

Switching to another theme will not delete data and you will be able to revert back to your original theme without any issue after testing is done. Your site will simply have a different display during the test.

If you are up for testing, please let us know how it goes once you are done with it and what are your findings.

Thanks and looking forward to your reply!