WPjunkie

@serafinnyc?thank you, but there is not contact information for the mobile team, if i press the contact links, i reach a general woocommerce contact page.

@ckadenge) I’m the hosting provider, I have my own server. Please keep in mind, it is only a problem in the WooCommerce app, not on webpages.


@serafinnyc thank you.

@serafinnyc it works from webpages, it is only in the WooCommerce app on android i have the problem.

@ckadenge I have already tried cleared the cache on the android app, and only one out of 3 items show the old picture now. I have tested from 2 different android devices, both devices shown the old picture for that single item.

The issue solved it self, so I think it is related to something with cloudflare.

I have disabled all plugins, and changed to 2023 standard thema.
When I do that, I dont get any log entries in my debug log. But the image upload still fails.

My php log is also empty. I have verified the log worked by creating a division by zero php script.


The person who solves the issue will be rewarded with a lot of free products ??

• This reply was modified 1 year ago by WPjunkie.

i have just installed php-gd, imagemagick, php-imagick and the error is still the same. Is there any way i check it is working as expected?

the images i have tried are much smaller, they are around 350×550 with a size around 250kb.

site health is good. anything speciel you was thinking I should check?

This is the error i get:

The server cannot process the image. This can happen if the server is busy or does not have enough resources to complete the task. Uploading a smaller image may help. Suggested maximum size is 2560 pixels.

it would be really helpful if you implemented a purge function, so it was possible to get rid of an incorrect image as soon as it was discovered.

Okay so the problem might be on Cloudflares servers rather than on my server.

Hi Bruce,

Thank you for the answer. The image was updated the following day. What’s the logic with the images, will they purge daily?

okay thank you for the reply.

Correct, I just want a n opengraph picture to look correct in post facebook post and facebook comments. For facebook post ratio 1:1.91 is optimal and for facebook comments ratio 1:1 is optimal. Please advice how i can make both post and comments look correct.

• This reply was modified 1 year, 5 months ago by WPjunkie.

thank you, your help is much appreciated.

it was a woocommerce bug, it is fix again.