Jarryd Long

Hi there, thank you for reaching out to the Paid Memberships Pro team.

It sounds like the login template that has been overridden in the theme is outdated and could be missing recent improvements and bug fixes.

Please try renaming the theme/paid-memberships-pro/pages/login.php file to something else (_login.php will do) – run a test login and see if the issue persists as this will ensure that the core Paid Memberships Pro login template is loaded.

If this works, you can copy the latest login.php template from https://github.com/strangerstudios/paid-memberships-pro/blob/dev/shortcodes/pmpro_login.php and apply any of the changes you may have previously had to the updated template.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Thank you for your feedback. This information by default only shows for paid orders that have been marked as ‘Paid’.

Please consider reviewing the logic in your custom template to ensure that it only shows ‘Paid’ orders by ensuring that when querying the pmpro_membership_orders table, the status is equal to success.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Invoices should only be visible from the Membership Account page once the order has been paid. Please advise what version of Paid Memberships Pro is currently running on your site?

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Hi there, thank you for reaching out to the Paid Memberships Pro team.

Please advise which plugin you are using to connect Paid Memberships Pro to Learnpress so that I can advise accordingly?

As payments are handled in Woo, I can’t say how they handle a failed payment and if a cancellation is effective immediately or only after a certain amount of retries, it would be better to reach out to YITH to confirm that.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Hi there, thank you for reaching out to the Paid Memberships Pro team.

Please advise what you would like to change and where so that I can advise on the best way forward for you?

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any other questions regarding this issue please start a new topic for each question to ensure we can provide the best support possible.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

We haven’t heard back from you in a while and will be changing the status to resolved. If you have any other questions regarding this issue please start a new topic for each question to ensure we can provide the best support possible.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Hi there, thank you for reaching out to the Paid Memberships Pro team.

When a member checks out, a user account and token order is created to ensure that we can track the user when they return from the gateway and can mark them as paid, and assign them a membership level.

Turning off this functionality is not possible as an order is required to be present for successful payments to mark the order as paid.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any other questions regarding this issue please start a new topic for each question to ensure we can provide the best support possible.

If you’re enjoying Paid Memberships Pro, would you mind rating it 5-stars to help spread the word? https://www.ads-software.com/support/plugin/paid-memberships-pro/reviews/

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any other questions regarding this issue please start a new topic for each question to ensure we can provide the best support possible.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any other questions regarding this issue please start a new topic for each question to ensure we can provide the best support possible.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Thank you for your feedback. Please update to PMPro 3.2.1, this contains a fix for the error you’ve been getting.

Once updated, please let me know if you are still experiencing any issues with your checkout process.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Hi there, thank you for reaching out to the Paid Memberships Pro team.

We redirect members to the Paystack Checkout page, and Paystack manages which payment methods are shown on that page.

Some payment methods may not be available for recurring membership levels, however we recommend reaching out to Paystack support for further assistance with this, and to see why that payment method isn’t showing up on the Paystack checkout page.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

We have a fix available on our Github repo which can be applied to your local copy in the meantime – https://github.com/strangerstudios/paystack-gateway-paid-memberships-pro/commit/f778856fb3cac62c89b387c6a9e1f032cb80b033

An update will be released during the course of the day containing this fix.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro

Hi there, thank you for reaching out to the Paid Memberships Pro team.

Thank you for bringing this to our attention, I’ve tested this and have been able to replicate this behavior. I’ve shared this feedback with our development team who is looking into it and will provide a fix as soon as possible.

I will post an update here when I have any updates ready as well.

Kind Regards,
Jarryd
Support Manager at Paid Memberships Pro