jasdsadd

The WooCommerce Support was really helpful. We didn’t solve the issue yet but we seem to be on a good way. Here are some quotes that might be of interest for you:

“Hmm, we’d had a few complaints about our Stripe plugin not working correctly with 3DS for specific Danish and other Scandinavian banks. The issue appears to lie with the banks’ 3DS systems and the way they implement 3DS. Stripe has confirmed that the issue lies with the bank as well.”

“I’ve reached out to our developers to find out if there’s a setting or some other method of changing the payment status to “Completed” rather than “Pending” after a payment fails and the customer subsequently completes 3D-secure authentication with their bank. I can’t give you an exact timeframe for when our developers will get back to us. I’ve placed this ticket on-hold and we’ll notify of any updates.”

“For now, I recommend backing up your site and updating WooCommerce, WordPress, and the other outdated plugins on your site. There may be bug fixes in those updates that might fix the issue you’re having. Here’s how to update WooCommerce without affecting your live site: https://docs.woocommerce.com/document/how-to-update-woocommerce/ ”

We will update all our WordPress core and all of our plugins next week to see if this helps. Besides this, we can just wait for more information from WooCommerce Support.

• This reply was modified 3 years, 11 months ago by jasdsadd.

Hey @jlundie,

I just saw your post and I will instantly contact you via the way you described. We are currently having more and more of these issues not just with Stripe but with PayPal as well.

By now we also experienced this issue with several Dutch banks as well. We could reproduce this error when 3DS was enforced but it really depends on which bank you are using. F.e. with my German bank (DKB) I had the same issue with 3DS enforcement. And I didn’t even have to go through the 3DS process because the payment was really small!

If you need more feedback from our side please let me know. I contacted Stripe several times but they were not able to help me.

Another thing we found out:
If you check the payment_intent.succeeded event on Stripe it will show “Automatic” as source. For other payments that are not connected to this problem, it shows “API”.