JaydonV

Hi Niguli

We can have one of our support team members look at it for you, but for this to happen you will need to submit a support ticket at the URL I provided above.

The reason for this is that we may require access to your WP backend as well as FTP details, and we obviously wouldn’t want you to post it here on a public forum.

If you have submitted a ticket already, let me know what your ticket number is and I will follow up for you.

Hi Niguli

Did you perform any updates on your server – themes, plugins etc?

When we see something like this happening it is usually related to the plugin’s folder permissions, but it is unusual for it to occur after you have had the plugin running for a while.

I do seem to recall you having a premium version of Hero Maps, so please send any details to our support team via https://heroplugins.com/support

Hi Gaffy

Unfortunately, it is only possible to have this feature active on an all-or-nothing basis.

Hi snugsite

Thanks for letting us know. I was actually in the process of chatting with the dev so we could figure out what the issue might have been, but it’s good to hear that you managed to track it down.

If you run into any further issue, feel free to request support at https://heroplugins.com/support – we tend to only pop in here once a day or so to check for any new queries, so you’ll receive a faster response there.

Kind regards
Jaydon

Hi Remy

Thanks for sending this to us. I’m forwarding this to our Maps dev – I’ll put in a suggestion to have this implemented in a future build of Maps as well.

Could I ask you to send us a support ticket at https://heroplugins.com/support as well – I have one or two questions I would like to address with regards to this as well.

Kind regards
Jaydon

Hi Remy

Unfortunately the geolocation function in Maps Premium only works for getting directions – ie. when the user clicks on a Get Directions button in an infobox (assuming it is switched on in your settings), it will determine his location and provide directions to that marker.

With regards to your second question – unfortunately this functionality isn’t possible in Hero Maps.

Kind regards
Jaydon

Hi Gaffy

Unfortunately not – initially it makes use of the user’s location to get the directions.

Once a user clicks on the get directions button, it opens Google Maps itself in a new tab/window, at which point the user themselves will be able to adjust their starting point, but this isn’t possible within the plugin itself.

Hi Gaffy

Are you using the free or the premium version purchased from CodeCanyon? I’m just checking since the free version (downloaded from www.ads-software.com) doesn’t have directions included.

To answer your question, however, Hero Maps unfortunately only allows for directions to be used from the user’s location, and doesn’t have functionality of the kind you are inquiring about.

Hey there

I’ve spoken with our devs – it’s not possible to do it with the settings available in Hero Maps at this point. We will investigate the possibility of adding a specific switch to the plugin which will disable the auto-zooming function and roll it out with a future update of the plugin.

Hey there

I’ve forwarded your query to one of our devs – I’ll let you know as soon as I hear back from one of them.

Hi Jan

Sorry for the delay in replying to you.

Your problem may be related to folder permissions. Can you try and check what the permissions are on the installation folder for Hero Maps – the permissions should be set to 7-5-5.

If your permissions are not set to this, ensure that the folder, and all folders within that folder are set to 7-5-5. This should resolve the issue, but if it doesn’t we might need to take a closer look at what’s causing it.

Give us a shout if you need any help
Jaydon

Hey there

Thanks for your support and for your comment – we’re always happy to hear from a satisfied user.

Regards
Jaydon

Hi Nicola

Thanks for the input – I’ll pass it along to our dev and have them look to see how it could possibly be implemented ??

Regards
Jaydon

Hi niguli

Sorry for the delay in responding – our offices have been under construction – there’s been a lot of chaos so we haven’t been able to monitor the support forums here as much as we would like to.

Regarding your question – I would just like to confirm that you are using Hero Maps Pro, and not our premium version plugin Hero Maps Premium – since the free version does not support marker categories.

While we do have categories on Hero Maps Premium, the kind of functionality you are describing isn’t possible with our plugin.

If you do need any further help or support with Maps, you can log a support ticket at https://heroplugins.com/support

Regards
Jaydon

Hi Martin

I’ve forwarded your question to our devs, and they responded with the following:

From the developers option tab, when the ‘Marker “onclick” Event’ is enabled, you are able to define a javascript method name within the input provided labeled ‘Javascript Method’. This method however should not be coded within this input field, only defined.

You can then from a separate JS file use this method name and create the functionality needed to run when a marker is clicked. Each marker will now have an additional input for a custom parameter which will be passed to the new method when the marker is clicked. On the ‘Developers’ tab you can also assign a custom CSS class to the map container if needed in order to target markers only within this map if there are multiple maps on the page.

Just as a quick example, if use marker_click within the ‘Javascript Method’ input I can then add the following to a JS file included on the page where the map is.

//show location marker data
function marker_click(marker_data){

//log location marker data to the console
console.log(marker_data);

//example output – the custom parameter is added on each markers edit options
{“marker_id”: 123, “location_title”: “my location marker”, “custom_param”: “my location”}

}

If this isn’t clear enough, I’ll get them to provide a more detailed answer for you ??

Regards
Jaydon