Jay

Hi @grevendj is your website a fresh WordPress install or you installed the theme with pre-existing themes on it?

Do you have a caching plugin installed? If yes, kindly disable them first via cPanel or FTP access by renaming their folder.

Let me know if it fixed the issue.

Hi @katydid1234 is that how you usually log in with your website using yourdomain.com/wp-admin and suddenly stop working?

Because www.ads-software.com, WordPress.com, and Self-hosted WordPress are different services. Sure, you may interlink them, but having an account with one does not automatically give you access to another. Hope this enlightens you.

Hi @oceanmoonrise

Your current website oceanmoonrise.com hosted at Bluehost, is connected with your WordPress.com account via Jetpack. As I understand it, you need to make changes to the WordPress.com dashboard and to your self-hosted WordPress dashboard, oceanmoonrise.com/wp-admin.

As for the subscribe widget. It’s a Jetpack service that is also connected to your WordPress.com account. An option to change the blog’s name should be present along with its options.

That’s the extent I could help, you can show screenshots, and that will be helpful to support you further.

Hi @dpratama, are the set wp_home and wp_siteurl on wpconfig.php consistent with the values set on your MySQL tables?

Hi @avscor, the issue here is the gap between your menu link and the dropdown menu box.
If you don’t mind reducing that gap, then we can fix the issue. You can do this by inserting a small line of CSS on your website.

Go to Customize > Additional CSS

then insert this:

.jeg_megamenu .sub-menu {
margin-top: -20px;
}

It’s not the best solution there is, but it fixes this issue quickly.

Hi @oceanmoonrise

If you have a self-hosted WordPress, you should have access to a dashboard. It can be accessed via oceanmoonrise.com/wp-admin; from there, you can execute the changes you need.

You mentioned “the old name of the blog is still appearing in two places” what are those places, if I may ask?

“the old name still appears in the e-mails” if you are using a third-party mail service like Mailchimp or ActiveCampaign, you need to make the changes from those accounts.

Hope this helps.

• This reply was modified 2 years, 4 months ago by Jay.

Hi @adph has this been solved? Have you tried selecting a different version of your PHP? It could also be possible that your PHP preprocessor has a dismal limit. Kindly check your php.ini file too. Let me know.