jaysupport

Hi tom,

Thanks for contacting us. All of the static labels/strings that appear on the front end of this plugin are localized in the code. This means they are ready to be translated and can be found and identified as such by most translation plugins (e.g. WPML).

More information can be found on our documentation page: https://doc.fivestarplugins.com/plugins/restaurant-reservations/user/labelling/translating

Hi Laura,

Thanks for contacting us. That sounds like there is some caching going on. I would suggest completely removing the Booking Form widget, then adding the [booking-form] shortcode and, lastly, clearing all cache on your site. Does that make a difference?

Hi barth,

Thanks for contacting us. Yes, those tables would be from our plugin. You can proceed with deleting those tables, but I suggest creating a backup of your WordPress database before doing such operations, just in case.

Hi Tom,

There is no option in the plugin to do this. One alternative would be to set the late bookings option to a certain amount of hours before the last available reservation time, such that it effectively cuts it at 5pm. For example, if your last available reservation time is 9pm, you set it to four hours before. If the option you require is not there, we do have a filter available that lets you programatically add in your own options (note there is no way to use this filter to add in an “after 5pm” option). We have an example of this filter here: https://gist.github.com/fivestarplugins/b4e79247ac5f7974562752ac98dd4ba6

Hi sudecebi,

Could you please enable WordPress’s debug mode and log (https://www.ads-software.com/support/article/debugging-in-wordpress/) and then make the error happen again? Does it give a more descriptive error this time (hopefully with reference to a specific file in our plugin)? Could you also check the log to see if there are any entries related to/at the time the error occurred, and forward that section to us?
You can keep WP_DEBUG_DISPLAY set to false, so the log entries do not display on your website, if that would help.

Hi 875stift,

Could you provide a URL to your booking page so we can take a look? Hopefully viewing the page would give us a clue of the potential issue. Alternatively, there might be some information in the page source code or dev console that we could make use of.

Hi Jeff,

It looks like you also contacted us via email and informed us that you resolved the issue by deactivating and reactivating the plugin.

Hi IG,

You can try using the following Custom CSS to increase the lightbox width on mobile screens. You can paste it in the Site Editor styling section, or, if you are using a non-block theme, into the additional CSS section of the customizer (e.g. WP Admin Sidebar > Appearance > Customize > Additional CSS)

@media screen and (max-width: 900px) {
  div.fdm-details-div {
    width: 100% !important;
    left: 0% !important;
  }
  .fdm-details-div-inside {
    width: 90%;
  }
}

As mentioned previously, you can get in touch with them here: https://wordpress.com/forums/forum/translations/. Again, this has nothing to do with us and we cannot help with this.

Yes about the uploaded translations. We recommend backing up your translations in case you need to re-upload them after updating the plugin, since changes to plugin files will indeed get overwritten after updates.

This is not an issue with our plugin, but with your theme. It is now falling more into theme customization, which is well outside the support of our plugin and, unfortunately, not something we can assist with.

To get those strings approved as quickly as possible, please reach out to a validator.

Alternatively, you can update the voluntarily provided translations located in the plugin’s languages folder. Using a tool like PoEdit will allow you to implement the changes on your site. More information can be found here: https://doc.fivestarplugins.com/plugins/business-profile/user/labelling/translating

There is currently no way to cancel a specific email from going out. Any email that is configured to send out will always be sent out.

Hi oleon,

We had an email thread going with you about this and, after our reply on May 9th, you never responded again.

As we mentioned in the email thread, there are only two possible ways that a reservation can get automatically deleted from our system:

1. You are using the “Delete Reservation Data Days” option (found at the bottom of the basic area of the settings page).
2. Any booking that has the status set to payment pending will get deleted after 7 days. This requires the ultimate version, so, if ever you used a version other than the free version of the plugin, or you ran the trial for the premium or ultimate version, then we’ll need you to respond back to the email thread because discussion of those versions is not allowed in these forums (https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products).

There is no other functionality at all in our plugin to automatically delete reservations.

Another possibility is that you have some other plugin or something in your install that is conflicting and causing a database issue with our reservations (which are just posts in a post type, as previously mentioned).

One test you can run is to see if reservations are still getting deleted after 7 days even now. Does that seem to be the case?

As far as recovering your missing bookings, as we mentioned in the email thread, moving the plugin back to an older version will not change anything. You do not keep backups yourself of your site and database? If not, then, as we mentioned in the email thread, you should contact your host, as they will likely keep automatic backups of your site and can restore it to a date of your choosing.

One way to override our plugin’s custom post type’s archive page title would be to use the pre_get_document_title filter within your child theme’s functions.php file.

function custom_cpt_archive_title( $title ) {

  if ( is_post_type_archive( 'location' ) ) {
    $title = 'Custom Title for Location Archive Page';
  }
  
  return $title;
}

add_filter( 'pre_get_document_title', 'custom_cpt_archive_title' );

More information can be found here: https://developer.www.ads-software.com/reference/hooks/pre_get_document_title/

That has nothing to do with us. Community translations need to be approved by a validator. More information can be found here: https://translate.wordpress.com/validation-process/

You can get in touch with them here: https://wordpress.com/forums/forum/translations/