jayteekay

Hi Abhishek,

No luck with that custom CSS unfortunately. Have tried regenerating CSS in Elementor, clearing cache etc.

Here’s the Elementor system info report (full disclosure, I’d previously removed Elementor as I wasn’t using it for my pages, but the Header Media setting had disappeared prior to removing it, and hasn’t reappeared on reinstall…)

== Server Environment ==
	Operating System: Linux
	Software: Apache
	MySQL version: Percona Server (GPL), Release 23, Revision 500fcf5 v5.7.23-23
	PHP Version: 7.4.26
	PHP Max Input Vars: 1000
	PHP Max Post Size: 516M
	GD Installed: Yes
	ZIP Installed: Yes
	Write Permissions: All right
	Elementor Library: Connected

== WordPress Environment ==
	Version: 5.8.2
	Site URL: https://drinkpirate.com
	Home URL: https://drinkpirate.com
	WP Multisite: No
	Max Upload Size: 512 MB
	Memory limit: 256M
	Permalink Structure: /%postname%/
	Language: en-US
	Timezone: Europe/London
	Admin Email: [redacted]
	Debug Mode: Inactive

== Theme ==
	Name: OceanWP
	Version: 3.1.2
	Author: OceanWP
	Child Theme: No

== User ==
	Role: administrator
	WP Profile lang: en_US
	User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36

== Active Plugins ==
	Bluehost
		Version: 2.8.5
		Author: Bluehost

	Easy Updates Manager
		Version: 9.0.12
		Author: Easy Updates Manager Team

	Elementor
		Version: 3.5.3
		Author: Elementor.com

	EWWW Image Optimizer
		Version: 6.3.0
		Author: Exactly WWW

	Heroic Table of Contents
		Version: 1.2.0
		Author: HeroThemes

	Jetpack
		Version: 10.4
		Author: Automattic

	Ocean Extra
		Version: 1.9.2
		Author: OceanWP

	Ocean Social Sharing
		Version: 2.0.0
		Author: OceanWP

	Site Kit by Google
		Version: 1.48.1
		Author: Google

	Yoast SEO
		Version: 17.8
		Author: Team Yoast

== Must-Use Plugins ==
	Endurance Page Cache
		Version: 2.1.2
		Author: Mike Hansen

	SSO
		Version: 0.3
		Author: Garth Mortensen, Mike Hansen

== Elementor Experiments ==
	Optimized DOM Output: Active by default
	Improved Asset Loading: Active by default
	Improved CSS Loading: Active by default
	Inline Font Icons: Inactive by default
	Accessibility Improvements: Active by default
	Import Export Template Kit: Active by default
	Additional Custom Breakpoints: Inactive by default
	Hide native WordPress widgets from search results: Active by default
	Landing Pages: Active by default
	Color Sampler: Active by default
	Favorite Widgets: Active by default
	Admin Top Bar: Active by default

== Log ==
	
Log: showing 20 of 432021-10-31 18:38:36 [info] Elementor/Upgrades - _on_each_version Start  
2021-10-31 18:38:36 [info] Elementor/Upgrades - _on_each_version Finished 
2021-10-31 18:38:36 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.4.6',
  'to' => '3.4.7',
)]
2021-10-31 18:38:38 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor',
  'from' => '3.4.6',
  'to' => '3.4.7',
)]
2021-12-05 20:05:38 [info] elementor::elementor_updater Started 
2021-12-05 20:05:38 [info] Elementor/Upgrades - _on_each_version Start  
2021-12-05 20:05:38 [info] Elementor/Upgrades - _on_each_version Finished 
2021-12-05 20:05:38 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.4.7',
  'to' => '3.4.8',
)]
2021-12-14 17:51:45 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor',
  'from' => '3.4.8',
  'to' => '3.5.0',
)]
2021-12-14 17:51:46 [info] elementor::elementor_updater Started 
2021-12-14 17:51:46 [info] Elementor/Upgrades - _on_each_version Start  
2021-12-14 17:51:46 [info] Elementor/Upgrades - _on_each_version Finished 
2021-12-14 17:51:46 [info] Elementor/Upgrades - _v_3_5_0_remove_old_elementor_scheme Start  
2021-12-14 17:51:46 [info] Elementor/Upgrades - _v_3_5_0_remove_old_elementor_scheme Finished 
2021-12-14 17:51:46 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.4.8',
  'to' => '3.5.0',
)]
2021-12-29 15:47:00 [info] Elementor data updater process has been queued. [array (
  'plugin' => 'Elementor',
  'from' => '3.5.0',
  'to' => '3.5.3',
)]
2021-12-29 15:47:01 [info] elementor::elementor_updater Started 
2021-12-29 15:47:01 [info] Elementor/Upgrades - _on_each_version Start  
2021-12-29 15:47:01 [info] Elementor/Upgrades - _on_each_version Finished 
2021-12-29 15:47:01 [info] Elementor data updater process has been completed. [array (
  'plugin' => 'Elementor',
  'from' => '3.5.0',
  'to' => '3.5.3',
)]

== Elementor - Compatibility Tag ==

Hi Abhishek, thanks for the response. I’ve tried reinstalling OceanWP, and have also tried reinstalling and changing demos, without success.

Weirdly the Header Media option doesn’t appear if I install a different demo either. (In fact, if I install the Maria demo, the image appears in the sidebar on the left!)

Do you know if there is a way of removing the header image manually in the Theme Editor?

(Sorry this is taking so long to resolve, but the header image seems to be affecting my page speed with Google so I’m keen to remove it!)

Sorry, should have said, although the above screenshot is on mobile, it’s the same on desktop.

Hi Abhishek, hopefully this works (apologies, I’m on mobile): https://ibb.co/ck79mCK

Hi Abhishek,

Thanks for the reply. For some reason I don’t appear to have the “Media” option in my Header menu – which may well be why I can’t work out how to remove it?

(I would upload a screenshot but I don’t think I’m able to here.)