jb198720131

There are times when you install and activate a plugin using the WordPress dashboard just to find that this plugin is incompatible with an existing plugin. The incompatibility sometimes causes a white screen of death through out the site which locks you out from doing anything. If you know how to use FTP, then instead of freaking out, you will simply login-in and delete the plugin using the FTP connection.

This seems to be the closest answer I have found online so far. I’m attempting to contact the hosting provider for help. Is there anything I can do to further help?

The website was already “designed” when I took over (albeit poorly designed) but I digress…

Assuming I somehow gain credential access to the website, would I be able to push a fresh build to a site that has WP pre-installed? I’m not familiar with both WP and filezilla.

When using FTP, the /wp-admin does not work. This is the response I get:

Response:	331 User xxxxxxx OK. Password required
Command:	PASS ********
Response:	530 Login authentication failed
Error:	Critical error: Could not connect to server

In fact, if anything is typed after the domain name, i.e. .com/dajklfhsfuiargo
I get the same parse error, no matter what is there.

The problem isn’t so much that I can’t trace an error, it’s that I’m not able to even log in to the page now without receiving the same error. With it being a WP website, I wasn’t able to find where the code was stored so that I could take a look at it myself.

Update: I just tried to see if I could access the website through FTP to no avail.