Jose Castaneda

Hi there,

What does the error message say?

Hi there!

My first question on this is where is your site hosted? Asking because I know there is at least one host that often displays a message asking for FTP information because of the way the folder structure and permissions are set.

The other question I have is, since you have that FTP information, have you tried connecting to the site that way to see if you can update the plugins/themes by manually updating those?

Follow up question here, what were you trying to update?

Hi there,

They do have a guide that can help out in creating that for you which can be found here: https://docs.pantheon.io/symlinks-assumed-write-access#create-a-symbolic-link

But, yes, ideally, you would want to reach out to their support as they know best and can better guide as well

They do have a section with known issues too that might help a bit: https://wpengine.com/support/cache/#Known_Issues

Hey there!

First question, what have you tried? Have you tried deactivating all plugins to see if that resolves the issue? If that does, then it sounds like it could be a plugin and you could activate one by one to see which one causes that.

The other question I have here is what version of WordPress are you on?

Hi there!

It’s been quite some time since I used Dreamhost but I think their docs might still apply. They do have this page which might help you out: https://help.dreamhost.com/hc/en-us/articles/115000675027-FTP-overview-and-credentials

Hi there!

If you haven’t already, try deactivating all plugins and use a core bundled theme like Twenty Twenty Four to see if that resolves the issue. If that resolves things, activate one plugin at a time.

Hey there!

One thing that comes to mind would be checking the PHP error logs, if you haven’t already. I’m not familiar with Azure servers so you may need to reach out to them about how to get those.

but there seems to be something missing when I try and access is_multisite()

What is missing? What exactly are you looking/trying to do?

Please don’t open a new topic. Continue on the one that you have previously started here: https://www.ads-software.com/support/topic/accessing-is_multisite-via-a-bash-script/

Closing this one out in favor of the prior one.

Hi there!

If memory serves me right, that is_product() function is part of WooCommerce. Did you you recently disable or remove that plugin? Or did you recently update the theme? Does the same happen if you use a different theme?

Oh, that’s super interesting. Glad to see you were able to get the page to work though. If you are using SiteGround, I recommend reaching out to their support about that if you are not on SiteGround should be good to delete that

Hey there!

Does that happen with all plugins deactivated? Have you tried with a core bundled theme enabled like Twenty Twenty Four to see if that does anything?

Hi there!

In order to update the PHP version you will need to have access to the server that resides in. If you are using a hosting company like Dreamhost, GoDaddy, or the like, you can find the documentation on their end to see how that can be done.