Jose Castaneda

Hi there,

Do you mean this tool: https://kubiobuilder.com/contact/

If that’s the case, I suggest reaching out to them there as they would know best on what steps can be taken to help troubleshoot this with you.

Hi there,

Would you mind expanding a little more on what you mean? Your definition of properly may be different than say mine so it may help me and others to know what you are expecting things to look like. Does it not show something, show too much, wrong colors?

Hi there!

My initial question here would be, have you looked at any error logs?

When you say broken what do you mean? I’m more trying to understand as we may have different meanings.

Hi there!

Taking a quick look it does look like it may be a plugin. From a search it could be a Pinterest plugin. Might be wrong though. You could try deactivating all plugins to see if it resolves that. If it does, you can check to see which one by activating one by one.

Let us know if that helps

Hi!

Initial question here would be when did this first start?

The first thing you could do is deactivate all plugins to see if that resolves that issue. If if does, it means one of the plugins is causing that and you can check which one by activating one by one.

If deactivating all plugins doesn’t resolve it, you could try switching themes to rule that out as well.

Let us know if that helps

Hi there!

From doing a quick look at the headers, it appears Yoast is redirecting that. The header is:

x-redirect-by: Yoast SEO Premium

You can check that in Developer tools of your browser under the Network tab. Most browsers have that and this page goes a little over how to do that in Chrome: https://developer.chrome.com/docs/devtools/network

Let us know if that helps out

Hi there!

When did this first start? Was there a plugin, theme, or core update recently?

Also, what have you tried to resolve this so far so we aren’t suggesting things you have already tried and didn’t work.

Hi there!

From a quick look it does appear that the domain shows a default installation of WordPress on desktop. It could very well be a cached version you are seeing on desktop. One way you can also test this is by using a query string to possibly bust the cache. Something like yourdomain.com/?thiscache=nope and that will potentially show an uncached version of the site.

Hey there!

First thing that comes to mind would be a possible plugin using some CSS rule to make that happen. I would begin by deactivating all plugins first to see if that does resolve the issue if not I would use the developer tools to see exactly where that is coming from.

Do let us know if that helps you out in some way.

Happy to hear you were able to figure out where that was coming from.

Hi there!

Have you tried deactivating all plugins to see if that resolves the issue yet? That’s the first thing I would do. Sounds like a plugin is trying to use that class or a function that is using the class so it is creating that error. If that does resolve the issue, you would want to activate one plugin at a time to see which one is causing that.

Hi there!

I was running into this one as well and resolved it by defining the property. This line: https://plugins.trac.www.ads-software.com/browser/cloudflare/tags/4.12.2/src/WordPress/Proxy.php#L31 is what is causing the error.

You can see the $pluginAPI property doesn’t exist in this list https://plugins.trac.www.ads-software.com/browser/cloudflare/tags/4.12.2/src/WordPress/Proxy.php#L18

I added one line after that and the deprecation notice went away. It was this line that I added:

protected $pluginAPI;

Hope that helps you as well.

Hi there!

My initial question on this would be what are you actually trying to do?

Hi there,

One thing you can do is trying to update using an SFTP program like FileZilla. This page does have some steps you can also follow in order to get the site updated as well: https://www.ads-software.com/documentation/article/updating-wordpress/#manual-update

Do let us know if that helps

Hi there!

What have you tried to resolve this so far? When did this first star to happen? Does it happen if you deactivate all plugins?