jccpaymentsystems

@pratyusha123
Hello Pratyusha123,

Please send an email to [email protected] with your request so we can help you further.

Thank you very much

Hello Lucia,

Sorry for the inconvenience, we have updated the plugin to fix this issue.

Please download the latest version now available 1.3.4

Let us know if you need anything for this.

Kind regards

JCC Payment Systems Team

Hello mravat,

We are glad to hear that, If you have any other questions please contact us at [email protected].

Kind regards
JCC Team

Dear Mravat,

Can you please try again and let us know if this issue still exists?

Kind regards

JCC Team

Dear @toemailmou ,

If the problem still exists please contact [email protected] for further information.

Kind regards

Dear @toemailmou ,

PLease make sure that you are using the correct Merchant ID and Merchant password (API Password) provided by JCC.

Kind regards

Dear Phitos ,

We are now closing this ticket since we went through your problem by email.

For any further enquiries please contact [email protected]

Kind regards

Dear @phitos1957,

Please make sure that the settings your are using on our plugin are correct.

If it is easier for you please contact us on [email protected] in order to go through your settings together.

Kind Regards
JCC Payment Systems Team

• This reply was modified 4 years, 3 months ago by jccpaymentsystems.

Dear @meserlian ,

Thank you for sharing your issue with us.

You have deployed a new version 1.2.4 which we hope you find even more accurate regarding the transactions.

We are closing this ticket for now but If you have any further question you can send us an email on [email protected] .

Dear @regvdfregv ,

Thank you for sharing your issue with us.

You have deployed a new version 1.2.4 which we hope you find even more accurate regarding the transactions.

We are closing this ticket but If you have any further question you can send us an email on [email protected] .

Hello,

@meserlian We have added an extra control on Duplicate Order IDs to ensure that succesfull transaction are shown correct.

Please update your plugin to the latest version and let us know if you still have the same issue.

Kind regards
JCC Payment Systems Team

Dear @regvdfregv ,

We have added an extra control on transaction that were shown as “Failed” in order to minimize this issue.

This was happening due to some security configurations that we were perfoming to ensure that customers will not be charged twice for the same transaction.

Please update your plugin to the Latest Version (1.2.3) and let us know if you still encounter the same problem.

Kind regards
JCC Payment Systems Team

Hello,

We have checked your issues and in our newest release we have made some configurations that should solve your problems.

Please check if you are still receiving the same problems and get back to us.

JCC Payment Systems Team

Hello,

Thank you for reaching out to us, the first error occurs in order to avoid charging the Customer twice if anything goes wrong with the transaction.

We are trying to change the Display of these error to make them more “Understandable” and we hope we can do that in our next version.

For the second error , this is related to the above Preview which we are trying to change in our future version which will display the Completed transaction for each Order Id individually.

JCC Payment Systems Team