John Beacham

Hey @naou,

Thanks for all your help with this!

It looks like we are dealing with a bug here where our Elementor widgets are not being translated properly.

An internal bug ticket has been created in order to escalate this issue to our developers and I have added your case to it. We will update this thread as soon as we have any more info.

If you have any further information that may affect our prioritization of the bug or help our development team solve this bug, please let us know.

Best,
John

— TECTRIA-34

Hey @benlinders,

I read over this thread closely for you and I definitely share your desire to start getting somewhere with this investigation if we can. ??

Let’s see if I can help, …

Has Stripe disabled/blocked /commerce/stripe/webhook, our REST API endpoint that handles Stripe’s webhooks or has Stripe disabled the webhook events that were setup to communicate with our plugins or something else? Are you able to set up the webhooks again?: https://theeventscalendar.com/knowledgebase/setting-up-webhooks-for-stripe-and-tickets-commerce/

If the webhooks are not set up, there is no way to test their communication with your site.

It looks like something is disrupting/blocking the communication between Stripe and your site/our Plugins or there is a conflict going on somewhere that is not allowing our REST API to function correctly or there could be a bug in our plugin.

We are not able to replicate your issue and there is no other report of your issue, so this doesn’t seem to be a bug at this point.

Can you please share the specific errors that Stripe sent you? This would be very important. Thanks!

Beside the errors Stripe has sent you, have you noticed any issues with payments using Stripe on your site, any issues with the status of orders on your site or any issues with attendees being created?

The next steps I would recommend after making sure the webhooks are set up:

• Temporarily disable any security plugins or services you have to see if that effects the issue
• Temporarily disable all caching and CDNs on your site and on your server to see if that effects the issue
• Carrying out the plugin and theme conflict test that Tristan suggested: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/
• Checking the WordPress debug log for anything seemingly related to this issue: https://theeventscalendar.com/knowledgebase/how-to-enable-debugging-in-wordpress/
• Checking the Stripe dashboard to see if there are any payment processing issues
• Looking at any server logs you have access to to see if you can spot anything related to the issue
• Going to Tools > Site Health in your WordPress dashboard to see if there are any connection or REST API issues, etc.
• Contact your host to see if they can see anything that might be disrupting communication between Stripe and our plugins/your site, especially our endpoint, /commerce/paypal/webhook
• Doing a manual reinstall of our plugins: https://theeventscalendar.com/knowledgebase/manual-updates/

Regarding testing webhooks, the place to do that would be Stripe’s Command Line Interface. You can find the beginning of the how to info for Stripe’s CLI here: https://docs.stripe.com/cli

Stripe’s CLI allows you to Listen, Trigger and Resend events. Here’s some info on how to do that: https://docs.stripe.com/cli/intro_webhooks

Please let me know if you have any questions.

Kind regards,
John

Hey @mosteckejezero,

Thanks for reaching out to us! Never good to find a styling conflict like this, my friend.

For you, I looked at the single events pages on your site on mobile and it looks like a situation where Elementor and our plugins, or a combination of plugins and themes, have a styling conflict.

I was able to resolve the issue in the developer console with the following CSS:

.tribe-events-nav-next > a, .tribe-events-nav-previous > a {
       background-color: white !important;
}

You can add the CSS in your dashboard at Appearance > Customize > Additional CSS and see if it works for you. Please remember to flush all caches before you test the CSS snippet out.

Of course, we can look deeper into this if the CSS does not work for you or the solution is not acceptable to you.

Peace,
John

Hey @tkgnewseed,

Great to hear that you are using our plugins and hope we can help facilitate your enhancements in some way (though we do not technically fully support customizations). Not 100% sure if this applies to what you are asking, but, …

You can customize the Event Tickets emails using our templates which can be found here: https://theeventscalendar.com/knowledgebase/tickets-emails-template-files/

There are also some additional placeholders available to use in the content that my be helpful: https://theeventscalendar.com/knowledgebase/event-tickets-emails/

Hope I am in the ballpark,
John

Hey @lele-waldsee

Having to double publish events is for sure a pain. Kudos to you for doing that to keep things working on your site. I really hope we can help you fix it for you.

I looked over the entire thread here and I have some clarifiying questions regarding how you are getting the events to display.

When you say you have to “double publish” an event, do you mean that you have to “publish” and then “update” the event for it to show in the calendar? If so, …

1. Can you let me know the version of The Events Calendar you are using?
2. Did you have to migrate your events to our new data storage system after version 6.0 was introduced and was that migration successful?
3. Are you getting any errors related to this in your Debug log?
   https://developer.www.ads-software.com/advanced-administration/debug/debug-wordpress/
4. Are you using the Block editor for events?
5. Did you experience the same thing as @artphilia where this is related to a conflict with Yoast or another plugin?
6. What do you mean when you say that the Fixing HTTP 404 error process works?
7. Are you experiencing any API, AJAX, timeout or database issues that you know of?
8. When you initially “publish” the event, do you see any errors in the browser console?
   https://theeventscalendar.com/knowledgebase/how-to-see-a-javascript-console-error-on-your-site/
9. Do you have to publish every event twice or only some events?

Please let me know if you have any questions.

Kind regards,
John

Hey @jdyment,

Thanks for sharing your issue. Having an event created for a day not appear on that day in the calendar would certainly frustrate me.

The most likely thing that is happening here would be a time zone issue. This doc reviews time zone settings and our plugins: https://theeventscalendar.com/knowledgebase/working-with-time-zones/

We recommend that the people use a city based WordPress timezone in their settings at Settings > General > Timezone.

Lastly, here’s some instructions to display events in the users time zone as an option: https://theeventscalendar.com/knowledgebase/showing-events-in-the-visitor-time-zone/

Best!
John

Hey @tkgnewseed,

Thank for posting again and for the compliment. Wish I could have given you a path to using our plugin that did not require customization.

We do have some information for non-profits who wish to use our plugins. I think it would be worth checking out: https://www.theeventscalendar.com/nonprofit-program/

Cheers,
John

Hey @dipakparmar2007,

Thanks for taking the time to post about this issue and for sending us a proposed fix!

Our developers have included a fix for this issue in releases that are slated to come out later this month.

Thanks so much!
John

Hey @tkgnewseed,

That’s great that you are using our plugin and modifying things to work for your particular needs. As far as customizations like this, though we always help in any way that we can, we do not technically provide support for customizations like this.

If I understand you correctly and am seeing things correctly on the link provided, …

When you implement a custom login button–to a custom login form–into the ticketing process (in place of the “Get Tickets” button) that has custom fields, those fields will not appear on our attendee lists as additional attendee fields are only available with our Pro version and there would be no one to one correspondence between your custom login form and our attendee form and lists. The link between your login form and our attendees list would have to be coded.

Here’s some more info for you regarding our attendee registration settings: https://theeventscalendar.com/knowledgebase/attendee-registration-settings/

Best!
John

Hey @ubaidismail,

Thanks for reaching out to us and for explaining your customization in such great detail. Let’s see if I can get you some answers.

The function, tribe_create_event(), is no longer recommended to use with our plugins with the implementation of our custom tables. We have a whole new set up with a new function, tribe_events(), that deploys our ORM.

It looks like, with your code, only when you update the event in the admin will it be saved properly in our custom tables as well as the WP tables.

You can find out more details here: https://docs.theeventscalendar.com/reference/functions/tribe_create_event/#more-information

Really hope this is of help and let us know if you have more questions.

— John

Hey @ulicgn,

So, I looked into this and did some testing and this is the best advice I have based on what I found:

1. You can query events with tribe_get_events(). I found that I could not use post_author as a query argument with tribe_get_events(), so I did a foreach loop on the array of “event” objects that results from the query. It then worked for me to check if each event object had a post_author and to use tribe_get_event_cat_ids() to see if the category is empty for the event.
2. To get your data ‘_rawdata’, if I understand this correctly, I think you would need to use get_post_meta() somewhere in the foreach loop.
3. To update events, you should be able to use tribe_update_event() and to update terms, you should be able to use wp_set_post_terms(). I could not find any function we have to update event categories.

I understand that using all these functions may not be optimal and that you may already have considered something like this. Alternatively, you could also use our REST API to get and update events: https://theeventscalendar.com/knowledgebase/introduction-to-the-events-calendar-rest-api/

Best!
John

Hi @td8000,

If I understand you correctly here, you will probably find the answers you need in the following two docs:

https://theeventscalendar.com/knowledgebase/past-events/
https://theeventscalendar.com/knowledgebase/showing-past-events-in-reverse-order/

Hope this helps!
John

Hey @rayhanrahman420,

The function name in your code, after_event_update, is not consistent. Hopefully, that’s it.

Best!
John

Hi @jwilly1111,

Thanks for the info and for following the recommended steps.

Please try the migration on PHP 8.0 while also following all the other recommendations above.

In terms of downgrading versions, the pre 6.0 versions are pre-migration. They are available at https://www.ads-software.com/plugins/the-events-calendar/advanced/.

Best,
John

Hello @bcobin,

Thanks for your questions!

You do not need Pro to disable the tooltip. Here’s a guide to doing just that: https://theeventscalendar.com/knowledgebase/hiding-tooltips-in-month-and-week-view/

You can use the free plugin, Category Colors, to color code your calendar: https://theeventscalendar.com/knowledgebase/the-events-calendar-category-colors/

Let us know if you have any more question.

Good day!
John ??