JDBeckett

Have installed plugin Postman SMTP emails are now received by all parties.

How do you know that?

Because I have tested it out with my own work email in lieu of the sales rep’s own, while using my personal email, also on gmail, in the visitor’s information. I get the confirmation in my personal email but not the one I should be getting in my work email.

I’ll keep digging.

I know that the email gets sent, the visitor/client who fills in the registration form gets their copy (as per the To: header), but the one sent to the reps themselves do not (also in the To: header), both addresses are on the same line.

I am trying to understand why one address gets the email and the other no longer does.

I have tried putting the same exact address in the From: header and the Reply To: header and while the visitor gets the confirmation email, the rep still does not.

We will be trying the [email protected] email once it gets configured but otherwise we are running out of ideas to try and fix this issue.

I believe it is more that your email needs to be in the < > brackets, as shown in the above linked page:

John Smith <[email protected]> — is how it should be setup, so
[your-name] <[email protected]> is what it should likely be.

My issue is the same as @ben69007

The form works, the client receives the email confirmation but the representative who is meant to receive a copy of that email does not receive it.