Jean A

Hi @ciarando,

I’d be glad to assist you today!

I have checked the page you provided and saw the problem with rendering your event details. The issue seems to be related to caching because adding ?nocache=1 to the URL actually fixes the format. When you make a minor edit to the page, it could also trigger a cache refresh, temporarily resolving the issue.

Kindly check your cache configuration or disable it completely to see if the problem persists.

Best regards,

Jean

Hey there,
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I would like to provide an update regarding the FSE incompatibility problem.
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This issue occurs when events are created using the Classic Editor while using a site editor theme. To avoid this problem, it’s better to use the Block Editor for events with a site editor theme.
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By using the Block Editor to create events, they will be displayed within a Site Editor theme without any issues.
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If you have further questions about this, please let me know.
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Kind regards,
Jean

Hi @wplovernl2658,

Thank you for posting in the forum.

If I understand correctly, you are having trouble displaying the add to calendar links on your event.

Upon inspecting the page, it looks like the font size for the links may be set to 1px, which would make them very difficult to see. I would suggest increasing the font size for the links to make them more visible.

If you are still having trouble displaying the links, please let me know and I can help you further.

Kind regards,
Jean

Hi @natehawkes ,

Thanks for clarifying that.

You mentioned that you had to move the ticket files in your theme for overriding the single event template. However, this shouldn’t be necessary, as you can simply override the single event template without modifying the ticket files.

In any case, it would be helpful if you could send us a copy of your custom template, so we could to test it on our end and determine if there are any issues with the template itself or the file path.

Kind regards,
Jean

Hi @benmez,

Thanks for reaching out to us with your question! If I understand correctly, you want to display the full text of your events in list view, and you’ve already created a template override for this purpose.

To achieve this, you can add the following snippet to your functions.php file:

function custom_excerpt_length( $length ) {
    return 100; // Set the excerpt length to 100 words
}
add_filter( 'excerpt_length', 'custom_excerpt_length', 999 );

This will increase the word limit for event excerpts in list view, so the full text of your events will be displayed. If you prefer to show only a certain number of words, you can modify the value returned by the custom_excerpt_length function.

I hope this helps! If you have any further questions or concerns, please let us know.

Kind regards,
Jean

Hi @dranass,

Thank you for contacting us.

First, could you please provide us with the page link where the events are displayed, and a screenshot of your query from the back-end?

By default, past events should already be included in the main blog loop. You can verify this by going to Settings > Reading > ‘Your homepage displays‘, and setting it to “Your latest posts“.

Additionally, could you please check if you’re sorting your events by start date or by publication date? We do have this extension that overrides that default setting.

We’ll be happy to help you further once we have more information.

Kind regards,
Jean

Hi @confincham,

Thank you for reaching out to us.

Upon reviewing your post grid, it appears that Site 1 is displaying before Site 2 because the arrangement is from the latest to the earliest event. You can see the same arrangement on your main calendar page.

To confirm this, could you please adjust the time for Site 1 to 8:45 and see if that changes the order of events in the post grid?

Looking forward to your response.

Kind regards,
Jean

Hi @itswfgmbh,

Thanks for contacting our team!

To better understand the problem you’re experiencing, could you please provide us with a link to your calendar? Kindly make sure that your events are not set to “Private“.

Additionally, have you tried rolling back your PHP version to 8.0 or running a conflict test to see if that resolves the issue?

We look forward to hearing from you.

Kind regards,
Jean

Hi @yrzhn,

Thank you for reaching out to us!

To modify the event excerpt so that it only shows the first two sentences and includes a “Read more” link, you can add the following snippet to your theme’s functions.php file:

function custom_event_excerpt( $excerpt, $post ) {
    if ( tribe_is_event( $post ) ) {
        // Get the first two sentences of the excerpt
        $sentences = preg_split( '/(\.|\?|\!)(\s)/', $excerpt, 3, PREG_SPLIT_DELIM_CAPTURE );
		// Concatenate the first 5 elements of an array, including the delimiters. (2 sentences)
		$excerpt = '';
        for ( $i = 0; $i < 5; $i++ ) {
    		if ( isset( $sentences[ $i ] ) ) {
        	$excerpt .= $sentences[ $i ];
    		}
		}
        
        // Add "Read more" link
        $link = tribe_get_event_link( $post );
        $excerpt .= '<a href="' . esc_url( $link ) . '"> ...Read more</a>';
    }
    
    return $excerpt;
}
add_filter( 'tribe_events_get_the_excerpt', 'custom_event_excerpt', 10, 2 );

Do test it out on a staging site and let us know if that works for you.

Kind regards,

Jean

Hi @khartley,

Thank you for clarifying your question, and I now understand what you mean.

As you mentioned, MemberPress restricts access to event content, but I don’t think it has a built-in feature to hide events from the calendar itself.

To achieve this functionality, you have to apply the following snippet to your functions.php file:

add_filter( 'tribe_events_views_v2_view_repository_args', 'tec_exclude_events_tags', 10, 3 );
 
function tec_exclude_events_tags( $repository_args, $context, $view ) {
  // List of tag slugs to be excluded
  $excluded_tags = [
    'wocec',
  ];
 
	if ( !is_user_logged_in() ) {
		$repository_args['tag_not_in'] = $excluded_tags;
	}
	
	return $repository_args;
	
}

Please make sure to use the actual slug of the tag you want to exclude from the public calendar. Here’s the complete guide for your reference.

I hope this helps! Let me know if that works for you.

Kind regards,
Jean

Hi @natehawkes,

Thank you for reaching out to us on the forum.

I would like to clarify whether you are having trouble creating tickets or if you are only experiencing issues with displaying them on the front end.

If you are facing difficulty with ticket creation, I suggest trying the following steps:

1. Go to Tickets > Settings and make sure that “Events” is selected among the “Post types that can have tickets.”
2. If you are using the Classic editor, go to ‘Screen Options‘ in the upper-right corner of the screen and select “Tickets.” For Block editor, look for the “Tickets” block from the block inserter.

If you are experiencing problems with displaying the tickets, please check if your custom single event page is calling the_content() function. Also, ensure that the ‘Location of Tickets form’ under Tickets > Settings is set to the default option.

Please let me know if this helps or if you require any further assistance.

Kind regards,
Jean

Hi @catbreeders,

Thank you for reaching out to our team!

I’m sorry to hear that you’re experiencing an error on your site. It’s possible that reverting your PHP version to 8.0 could resolve the issue. However, if that doesn’t work, I would recommend running a conflict test on your site.

Additionally, it would be helpful if you could share your system info with us, so we can better understand the issue and provide a solution.

Kind regards,
Jean

Hi @melbatoast4 ,

Thanks for getting in touch with us! We’re happy to assist you with limiting the RSVP to one per event.

We’ve actually put together a handy guide that should walk you through the process step by step. Take note that it’s only intended for RSVPs, and not tickets.

Please give it a try and let us know if it works for you.

Kind regards,
Jean

Hi @gangleri ,

Thank you for reaching out to us regarding the timezone mode settings.

To clarify, the timezone mode settings should be available once the timezone data has been updated.

Once done, you can set the timezone mode to site timezone to ensure that all events are displayed according to your WordPress timezone (Amsterdam).

Please let us know if you still encounter problems with that.

Kind regards,
Jean

Hi @khartley ,

Thanks for writing in.

I have reviewed your “WOCEC Session 2: Developing a Stress-free, Inclusive Environment for Your Team” event and found that only the event description and tickets block have been hidden from view. This may happen if a shortcode is used to hide the content.

I recommend following this guide on how to restrict access to the entire event page instead of just partial content. This will ensure that the event details are fully protected.

Please let us know if you need further assistance with this issue.

Best regards,
Jean