Jeff Daigle

We determined that the visitor was adding the product to the cart from a custom search results page which allowed them to purchase the item without selecting add-ons.

Thanks, we’ve already installed that update and will let you know if the problem happens again.

Our difficulty is that this only happens with a small subset of orders. So even if we did set up a staging site with just WooCommerce, Storefront, and the plugin installed, we’d have to run a huge number of test orders, and even then we couldn’t be sure that the problem wasn’t happening or if it just hadn’t happened yet.

What would be very helpful is if there is some kind of debugging or logging that we could enable so we’d have something to look for when the problem occurs and have some clue as to what is happening to prevent the options from being displayed in the order in WC Admin. Does your plugin have any kind of logging we can enable?

Unfortunately it’s not consistent, so I’m not surprised it didn’t happen this time. The logs don’t show anything either so I’m not sure how to proceed, other than it is something we’d like to get resolved.

Sorry for the delayed response, I was out of the office. Here is a screenshot of the item with options in an order where the options are not visible in admin:

https://www.dropbox.com/scl/fi/niqplblu9aje4nnomju7b/no-options.jpg?rlkey=8n1x8x09btypprwne8rpktjps&dl=0

And here’s how it’s supposed to look (from another order)—note the line “Color 1: White”:

https://www.dropbox.com/scl/fi/zi1715smzpnvufwkb359d/options.jpg?rlkey=qfq2gvbrbq8omkk873g1dnl5h&dl=0

Thanks Facundo. It might make sense to give you a Store Manager login to the site so you can review the products and the orders. Is there a secure way for me to share that with you?

An example of a product where we’ve seen this issue in orders is: https://www.woodprairie.com/product/hardwood-stakes/

Version 6.0.1 fixed the issue on my sites. Thank you!

@ronyp Thanks, I actually have the Pro version of the plugin but it looks like this is on track to be fixed in 6.0.1?

You can try the WP Rollback plugin to get the previous version, if you’re using the free one.

@dglingren That was it! I didn’t realize you could just type the ACF name if it didn’t appear on the list. I added it that way to a Custom Field mapping and ran the mapping for a test image and the data was mapped properly. Thanks for the help!

I’m experiencing the same thing, and am wondering if it’s due to the fact that my ACF field definition is set to only show the custom field on Attachments. What settings should be in the Location Rules section of the ACF field definition in order for the fields to appear in the “Add New Custom Field Rule” area?

I’m seeing the same issue. Under PHP 8 I get a fatal error:

PHP Fatal error: Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, no array or string given in /wp-content/plugins/if-menu/if-menu.php:110

and the following warnings:

PHP Warning: Undefined array key "single-page" in /wp-content/plugins/if-menu/if-menu.php on line 110
PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/if-menu/if-menu.php on line 110

Downgrading to PHP 7.4 fixes the fatal error but I still see the warnings.

Here’s what I feel is the most relevant item from the announcement:

Any attachment URLs obtained via the public API and the CSV export functionality will expire after a few hours.

It seems to me that this could just mean that you’ll need to set AirPress’s cache to expire on the same timeline as AirTable’s attachment URLs. However AirTable really doesn’t want you to use attachments on their servers as content on publicly-accessible sites; from their Help Article on the change:

We have and will continue to discourage [the use of Airtable to host files on the internet].

What AirTable would prefer us to do is to use “Google Drive, Box, or other 3rd party attachment storage services” if we want to access attachments from outside of AirTable itself. I think that’s what I’ll be planning to do with the one site I use AirPress on. Performance should be better, too.

We are on 7.4.26.

That link goes to a different plugin, but I already tried downloading the latest version of this plugin (4.4.10) from https://www.ads-software.com/plugins/all-in-one-wp-security-and-firewall/ and installing a fresh copy and I continued to get the error.