jeff41

Hi,

I was able to make some tests with the live site and was able to find the problem was a conflict with one of my plugins. MailPoet works fine when that particular plugin is disabled. I’m going to mark this as closed.

Thanks for everyone who had suggestions.

Thank you for the excellent suggestions.

I hesitate to do the testing on the live website and set up a staging site to do the testing you suggested. Unfortunately the key is not valid on the staging site. Any suggestions on how to get around that problem.

Thanks again for your help, Jeff.

Thanks, Steven. I think you missed that while in the Troubleshooting mode, mailpoet worked after ALL plugins and my normal theme were enabled. Mailpoet does not work when Troubleshooting is turned off.

Jeff

Thanks for the offer, Lynn. Looks like giving access is not advisable.

I did appreciate your advice to install Health Check & Troublechecking. It did make it easy to cumulatively go through all the plugins and themes to test which is causing the problem. To my surprise MailPoet worked fine on the 20 odd tests I sent while troublechecking was enabled. It did not with it disabled. Even the ones that worked while troublechecking was disabled don’t after enabling it again.

Am totally puzzled. Jeff

Hi Lynn. Here is the information you asked for. Hope it helps solve the problem.

The error log: [2024-05-09T12:01:13.695511+00:00] cron.INFO: Daemon run ended too early! {“duration”:1,”remainingLimit”:18.468165159225464} {“free_plugin_version”:”4.50.0″,”premium_plugin_version”:”4.50.0″,”memory_usage”:”174 MB”,”url”:”/wp-admin/admin-ajax.php”,”ip”:”149.56.221.90″,”http_method”:”POST”,”server”:”malahatlegion.ca”,”referrer”:null,”file”:”/home/malahatl/public_html/wp-content/plugins/mailpoet/lib/Cron/ActionScheduler/Actions/DaemonRun.php”,”line”:107,”class”:”MailPoet\Cron\ActionScheduler\Actions\DaemonRun”,”function”:”afterProcess”}

The help info:

The scheduling – (I scrolled to the most recent entries)

Thanks, Lynn.

I did delete the version starting with a capital and made sure there were no text or other dns settings beginning with a capital. I did try the suggestions in your knowledgebase but am stuck with the same results.

Thank you. Here is the system info.

name: Site Admin
email: xxx.ca
PHP version: 8.1.27
MailPoet Free version: 4.49.1
MailPoet Premium version: 4.49.0
MailPoet Premium/MSS key: d1c90644b3d02a0c**
WordPress version: 6.5.3
Database version: 10.6.17-MariaDB-cll-lve-log
Web server: LiteSpeed
Server OS: Linux clark.web-dns1.com 4.18.0-477.15.1.lve.2.el7h.x86_64 #1 SMP Wed Aug 2 09:43:01 UTC 2023 x86_64
WP info: WP_MEMORY_LIMIT: 40M - WP_MAX_MEMORY_LIMIT: 512M - WP_DEBUG: 1 - WordPress language: en_CA
PHP info: PHP max_execution_time: 512 - PHP memory_limit: 2048M - PHP upload_max_filesize: 512M - PHP post_max_size: 512M
Multisite environment?: No
Current Theme: OceanWP (version 3.5.5)
Active Plugin names: wp-data-access-premium/wp-data-access.php, freesoul-deactivate-plugins/freesoul-deactivate-plugins.php, 3d-flipbook-dflip-lite/3d-flipbook-dflip-lite.php, add-search-to-menu/add-search-to-menu.php, akismet/akismet.php, anual-archive/annual_archive.php, debug-log-manager/debug-log-manager.php, defender-security/wp-defender.php, duplicate-page/duplicatepage.php, easy-table-of-contents/easy-table-of-contents.php, elementor/elementor.php, fast-indexing-api/instant-indexing.php, foogallery/foogallery.php, forminator/forminator.php, imagemagick-engine/imagemagick-engine.php, mailpoet-premium/mailpoet-premium.php, mailpoet/mailpoet.php, mc-protected-page-upgrade/mc-protected-page-upgrade.php, media-library-assistant/index.php, modern-events-calendar-lite/modern-events-calendar-lite.php, my-simple-space/my-simple-space.php, ocean-extra/ocean-extra.php, post-smtp/postman-smtp.php, really-simple-ssl/rlrsssl-really-simple-ssl.php, seo-by-rank-math/rank-math.php, smart-slider-3/smart-slider-3.php, tablepress/tablepress.php, tablesome/tablesome.php, updraftplus/updraftplus.php, wordpress-popup/popover.php, wp-crontrol/wp-crontrol.php, wp-maintenance-mode/wp-maintenance-mode.php, wp-optimize/wp-optimize.php, wp-rollback/wp-rollback.php, wp-sweep/wp-sweep.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: current sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://malahatlegion.ca?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address: [email protected] - Bounce Email Address: [email protected]
Total number of subscribers: 519
Plugin installed at: 2024-04-28 18:40:31
Installed via WooCommerce onboarding wizard: false

Thanks for the reply, Kelly.

Attempting to fix the problem, I restarted MailPoet and regenerated a new key. The problem still persists. I am also not getting any statistics and thinking that is related. I’m kinda frustrated and considering switching back to Mailchimp.

On a test this morning, I am still not getting statistics. A related problem is every link takes me to the home page. Here is an example link, https://malahatlegion.ca/?mailpoet_router&endpoint=track&action=click&data=WyIxIiwiNTJjYWY5IiwiOSIsIjFiYTAxZTAxODE0ZCIsZmFsc2Vd

you can see I am taken to the Mailpoet tracking url instead of the intended website link. If statistics are set to basic links work as expected.

I have already tried restoring mailpoet from scratch with no behavior change.

Thanks, Jeff

I still have no statistics showing with a newsletter I just sent out. The error log shows, 2024-04-22T11:27:55.393296+00:00] cron.INFO: Daemon run ended too early! {“duration”:1,”remainingLimit”:16.953943967819214} {“free_plugin_version”:”4…

Any suggestions how to get statistics restored?

Jeff

Working with tech support directly, problem solved and fix released in the latest update.

Thanks guys. Support was awesome. Jeff

Hello Nebu John,

The tablesome tech support had a look at the problem and I just received this email from them, “I have installed a Tablesome plugin build with a bug fix on your site and the problem is fixed.?Do check if your problem is fixed. This fix will officially released in the next update of Tablesome.?Regards”

Consequently I am marking this problem as resolved.

Thank you again, Jeff

Yes, I confirm the plugin I’m using is, https://www.ads-software.com/plugins/tablesome/. I have submitted the problem to their wordpress support and will let you know what they say.

Kind Regards, Jeff

Hello Nithin.

Yes, that value was indeed undefined. However after adding a value I still get an error message. I did notice it is a different one from the original, “An error occurred while processing the form. Please try again.”

On disabling the plugin “tablesome, I was able to submit the form. To my surprise the trigger I defined in tablesome to capture the hall rental form field data in a tablesome table was active and the form data successfully captured. I am guessing there must be some code generated by the tablesome plugin that remains even with all plugins are disabled. Putting a value in the “Wireless Microphone” value might have fixed one problem. What I’m seeing now seems to be in a callback to the tablesome plugin from forminator.

Hope that is helpful. Thanks for your perseverance, Jeff

Hello Adam.

Thank you for your perseverance. I did switch the axax load settings with no change noted in trying to submit the form. I also updated forminator to the latest version but still have the same error. I then played around with changing the “Other Needs” options and was able to submit the form if I left all the options blank. I redesigned the form by splitting “Other Needs” into two groups “Kitchen Needs” and “Other Needs” by duplicating it and deleting options as needed. Same result – I was able to submit the form only if both were left blank.

I hope that information helps. Using field groups makes the receipt looks more professional. It is a good addition to the form.

Best regards, Jeff