jeffb129

Thank you for the quick response. I received a sale after I set up the plugin, but still it is not coming through. I set up the API in woo commerce backend and Kashflow settings as instructed and did the test connection and it worked – just orders are not syncing (new orders). Was there any other step to complete to let it sync?

Thanks

Hi, Declan

I was just setting up an ecommerce store from scratch using the genesis framework. I was testing the ayo child theme to see if I liked it. It installed fine, but after installing the required and recommended plugins I got the exact same error message as you.

For me (and I’m guessing for you), the culprit was the “options framework” as before I installed it, it said it may not be compatible with my version of wordpress (the most current version). So I figured that was it.

To fix this, I logged into my cpannel (I have hostgator) and opened the file manager. Then I went to my website_folder>wp-content>plugins and deleted the folder called “options framework” You can also FTP in and delete it

The website and the backend was back to normal. I will not use the ayo theme because it does not work as it requires the options framework which isn’t compatible with the most current version of wordpress.

WARNING: I don’t know what functionality or harm it may do to your shop if you delete the options framework, as it said it was required for the ayo theme. So fair warning. You may want to contact the developers of ayo theme or options framework and explain the situation.

Sorry to hear that this is happening to you, luckily I am not already invested in this theme and am just building out a ecommerce site, so I am able to choose a paid child theme. I guess that is a risk with using a free child theme, as when you need help, if you bought the theme from studiopress, I’m sure they would have more info for you or help you out more. But who knows maybe ayo theme developers will be able to help you out.

Good luck.
-Jeff