jeffreywryan

And, is your domain using SSL or do you have Freshbooks set to use SSL or not? Your error sounds like what I run into if there’s a conflict with a setting somewhere (General Settings, .htaccess, etc.) that has to do with http and https getting switch up somewhere.

Did you try this link to troubleshoot with?

“Remember that you can always go to:
https://your_subdomain_name.freshdesk.com/access/normal to use the regular login
in case you get unlucky and somehow lock yourself out of Freshdesk.
”

I’d be interested in how this one works out as well. This wasn’t coming up with 3.2.1 It came up today when I updated to 3.3.