jeffwebsys

Hi Dimple, thanks! working now!

Hi,

Here is my log report - 

WordPress Environment<br><br>WordPress address (URL): https://www.amotherplace.com<br>Site address (URL): https://www.amotherplace.com<br>WC Version: 9.4.3<br>Legacy REST API Package Version: ? 1.0.4<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: ?<br>WP Cron: ?<br>Language: en_GB<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>PHP Version: 8.0.30<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 3000<br>cURL Version: 8.2.1<br>OpenSSL/3.1.4<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.39-30<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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2<br>mp-reminder: 1<br>nav_menu_item: 14<br>oembed_cache: 35<br>page: 56<br>post: 409<br>product: 15<br>revision: 21<br>sfwd-courses: 5<br>sfwd-lessons: 29<br>sfwd-question: 1<br>sfwd-quiz: 2<br>sfwd-topic: 138<br>shop_coupon: 9<br>shop_order: 3784<br>shop_order_refund: 19<br>the_grid: 1<br>the-birth: 4<br>wc_afrsm: 7<br>wc_whsm: 1<br>wp_global_styles: 1 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? 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See: How to create a child theme<br><br>WooCommerce Support: ? Templates<br><br>Overrides: – WooCommerce PayPal Payments<br><br>Onboarded: ?<br>Shop country code: GB<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: ?<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: –<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br><br>Daily Cron: ? Next scheduled: 2024-12-11 11:16:52 +00:00<br>Options: ?<br>Notes: 223<br>Onboarding: completed Action Scheduler<br><br>Complete: 1,450<br>Oldest: 2024-11-10 07:28:39 +0000<br>Newest: 2024-12-11 06:21:52 +0000<br><br>Failed: 32<br>Oldest: 2021-10-01 10:07:58 +0100<br>Newest: 2024-10-15 14:07:33 +0100<br><br>Pending: 4<br>Oldest: 2024-12-11 07:12:05 +0000<br>Newest: 2024-12-11 22:08:39 +0000 Status report information<br><br>Generated at: 2024-12-11 06:45:02 +00:00<br>

Hi Tristan,

I already found a solution, and I think I have solved the problem.

here is the page url – https://dev.jeffwebsys.com/event/event-1/

I override the template and added it to my child theme.

Hi Team, I have tried the solutions above but to no avail.

Hi Team,

I have tried above instructions but failed to solved the current issue

I am attaching our system report (currently on localhost) for in depth testing

` WordPress Environment

WordPress address (URL): https://localhost/skin
Site address (URL): https://localhost/skin
WC Version: 8.7.0
REST API Version: ? 8.7.0
Action Scheduler Version: ? 3.7.2
Log Directory Writable: ?
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: Apache/2.4.48 (Win64) OpenSSL/1.1.1l PHP/7.4.23
PHP Version: 7.4.23
PHP Post Max Size: 1 GB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.70.0
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.21-MariaDB
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.7.0
WC Database Prefix: wp_
Total Database Size: 522.76MB
Database Data Size: 307.65MB
Database Index Size: 215.11MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 6.52MB + Index: 2.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 50.59MB + Index: 51.14MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 3.52MB + Index: 2.56MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
wp_aioseo_cache: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_visits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_visits_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 1.52MB + Index: 1.95MB + Engine InnoDB
wp_comments: Data: 28.56MB + Index: 25.09MB + Engine InnoDB
wp_depicter_documents: Data: 1.52MB + Index: 0.03MB + Engine InnoDB
wp_depicter_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_options: Data: 3.44MB + Index: 0.13MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_hash: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 101.56MB + Index: 30.09MB + Engine InnoDB
wp_posts: Data: 45.52MB + Index: 7.06MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.52MB + Index: 0.02MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides: Data: 2.52MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_smart_plugins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.23MB + Index: 0.25MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 1.52MB + Index: 1.77MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 9.52MB + Index: 14.13MB + Engine InnoDB
wp_wc_orders_copy: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_wc_orders_meta: Data: 18.55MB + Index: 46.33MB + Engine InnoDB
wp_wc_orders_meta_copy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_addresses: Data: 7.52MB + Index: 10.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.31MB + Index: 0.45MB + Engine InnoDB
wp_wc_order_operational_data: Data: 4.52MB + Index: 4.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 6.52MB + Index: 7.06MB + Engine InnoDB
wp_wc_order_stats: Data: 3.52MB + Index: 4.55MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.50MB + Index: 0.45MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta_copy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_order_items_copy: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB Post Type Counts

attachment: 589
custom_css: 2
elementor_font: 5
elementor_library: 39
elementor-hf: 12
envato_tk_import: 1
footer: 5
header: 1
nasa_block: 9
nasa_pin_pb: 12
nav_menu_item: 28
page: 21
portfolio: 11
post: 5
product: 26
revision: 1851
shop_coupon: 137
shop_order_placehold: 28904
wafs: 1
wp_global_styles: 1
wp_navigation: 1
wp_template: 2
wpcode: 2 Security

Secure connection (HTTPS): ?
Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ? Active Plugins (1)

WooCommerce: by Automattic – 8.7.0 Inactive Plugins (35)

Admin and Site Enhancements (ASE): by wpase.com – 6.9.7
All-in-One WP Migration: by ServMask – 7.81
All-in-One WP Migration Unlimited Extension: by ServMask – 2.54
Better Search Replace: by WP Engine – 1.4.5
Booster for WooCommerce: by Pluggabl LLC – 7.1.8
Braintree for WooCommerce Payment Gateway: by WooCommerce – 3.1.5
CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.1.12
Elementor: by Elementor.com – 3.20.4
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.26

Elementor Pro: by Elementor.com – 3.19.3
ElementsKit Lite: by Wpmet – 3.1.0
HTML Editor Syntax Highlighter: by James Bradford – 2.4.4
Instant Images: by Darren Cooney – 6.1.1
iThemelandCo Woo Report Lite: by iThemelandCo – 1.4.4
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.12
LiteSpeed Cache: by LiteSpeed Technologies – 6.1
Nasa Core: by NasaTheme Team – 5.4.2
Order Export & Order Import for WooCommerce: by WebToffee – 2.5.1
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.60

Pinterest for WooCommerce: by WooCommerce – 1.3.24
Prime Slider: by BdThemes – 3.14.0
Prime Slider (Premium): by BdThemes – 3.5.3
Product Feed Manager for WooCommerce: by RexTheme – 7.4.3
Rank Math SEO: by Rank Math – 1.0.216
reCAPTCHA for WooCommerce: by Elliot Sowersby
RelyWP – 1.3.3

TikTok: by TikTok – 1.2.5
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.24.2

WooCommerce - ShipStation Integration: by WooCommerce – 4.4.2
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.7
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.27
WooCommerce Direct Checkout: by QuadLayers – 3.3.2
WooPayments: by Automattic – 7.4.0
WordPress Importer: by wordpressdotorg – 0.8.2
WPCode Lite: by WPCode – 2.1.11
Yoast SEO: by Team Yoast – 22.4 Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 133 KB WC Pages

Shop base: #10 - /shop/
Cart: #262 - /shopping-bag/
Checkout: #12 - /checkout/
My account: #13 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Twenty Twenty-Four
Version: 1.1
Author URL: https://www.ads-software.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
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Hi Team,

I have tried the above approach but unfortunately the product reports stats not showing any figures at all (Except on the sign up stats which is okay)

I have added a new dummy new order/completed but it does not solve our current issue. what could be the problem or troubleshooting we can implement:

Theme: switch back to default wordpress 2024
Plugins: disabled (Except woocommerce)

Please hep, thanks!

Hi Andrew, I’m afraid still not fixed. I tried creating a new form still same result what could be the issue?

Hey andrew,

I tried a simple update form that includes First Name and Lastname to update but no joy! What could be the issue?

Screenshot – https://paste.pics/8bbd7a89c86ba1b646e460d4db394097

Hi Maudud Hossain,

This is not about the single product template, they are listed on the table. if you can see if you clicked the select options – the variation won’t show up is there any hook to make this work?