Jelfsy

That is indeed the case. I did update the plugin recently, so I presume we should be ok now. Thanks for your help!

Hello and thanks for your reply

Yes, I’d be very happy with that. Let me know how you’d like to proceed.

All the best
Matt

Hello

I’ve checked and the aforementioned files are not present in the options table.

I’ve also checked again in our CC account and the plugin is definitely not connected according to that.

Unfortunately the plugin seems to think it is connected.

Thanks and best wishes, Matt

Hello and thanks for your reply

I’ve checked and the plugin is not connected in CC, however in WordPress the plugin thinks it’s connected, so I guess this is the issue.

I believe when the plugin was first installed the connection process was interrupted, and so we have this limbo scenario.

I have tried uninstalling and reinstalling the plugin several times, as well as removing all tables related to the plugin from the database, but to no avail.

Any advice as to how best to proceed would be gratefully received. We are comfortable with code and databases.

Many thanks
Matt

Hello and thanks very much for following up on this.

We are currently satisfied that things are ok. My own testing saw everything working as expected so I’m not concerned about anything at the moment.

All the best

Thanks for your reply

My client is now reporting that in their testing they are not receiving the automatic email they should get upon sign up, and the email is not being added to the list.

They are quite experienced with using CC, and everything appears to be setup ok. What steps do you suggest for investigating this? I enclose the latest logs: https://pastebin.com/HFjf7jPJ

Many thanks

Hello again

We do have quite a few plugins, but not this one.

Regarding the wp_options table, it seems that the files you mention are removed upon uninstall, as they are not appearing in our database.

I’m not sure what else to try now. It seems there isn’t a way to reconnect the plugin to a CC account.

Thanks for your help so far.
Best wishes, Matt

Hello

Thanks for your reply. Yes, this is the page I’m looking at.

I’ve a feeling that a previous admin on the web site might have had the plugin installed at some point, as when I installed it I just didn’t get the ‘Connect with Constant Contact’ option.

The issue is I can’t see any trace of new lists related to WooCommerce, and my test customer didn’t import.

Is it possible I can resolve this by removing the plugin and manually cleaning up the tables in phpMyAdmin to remove all data?

Might that prompt the ‘Connect with Constant Contact’ option when I install it again?

Many thanks for your help,
Matt

Thanks Cory

On this occasion I decided to install into a subdirectory to be safe, but I’ll check that out for the future.

All the best