jeliseballon

Thank you @sterndata ! I needed to run an update to the AMP plugin and that fixed it. I appreciate you pointing me in the right direction.

@drwpcom email sent with all of the details you requested.

Thanks!

Another order came through yesterday after I made sure all of my woocommerce plugins were updated, and it was the same thing. Immediately went to “payment held for review” status. And then I had to manually click “Capture charge” for it to process.

Here’s the log file from yesterday:

06-22-2020 @ 20:00:07 – Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.1.1 (WooCommerce/4.0.1; WordPress/5.4.2)
headers: Array
(
)
body:
duration: 0.55057s

06-22-2020 @ 20:00:07 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Tue, 23 Jun 2020 00:00:07 GMT
[content-length] => 586
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
“locations”: [
{
“id”: “K7XK0B0JR0AVH”,
“name”: “Neither Height Nor Depth”,
“address”: {
“address_line_1”: “102 QUAIL CT”,
“locality”: “CROSS JCT”,
“administrative_district_level_1”: “VA”,
“postal_code”: “22625-2457”,
“country”: “US”
},
“timezone”: “America\/New_York”,
“capabilities”: [
“CREDIT_CARD_PROCESSING”
],
“status”: “ACTIVE”,
“created_at”: “2019-07-28T22:56:23Z”,
“merchant_id”: “8R4XTQDH8YGW0”,
“country”: “US”,
“language_code”: “en-US”,
“currency”: “USD”,
“business_name”: “Neither Height Nor Depth”,
“type”: “PHYSICAL”,
“business_hours”: {},
“coordinates”: {
“latitude”: 39.315394,
“longitude”: -78.315033
}
}
]
}

06-22-2020 @ 20:12:16 – Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.1.1 (WooCommerce/4.0.1; WordPress/5.4.2)
headers: Array
(
)
body:
duration: 0.4429s

06-22-2020 @ 20:12:16 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Tue, 23 Jun 2020 00:12:16 GMT
[content-length] => 586
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
“locations”: [
{
“id”: “K7XK0B0JR0AVH”,
“name”: “Neither Height Nor Depth”,
“address”: {
“address_line_1”: “102 QUAIL CT”,
“locality”: “CROSS JCT”,
“administrative_district_level_1”: “VA”,
“postal_code”: “22625-2457”,
“country”: “US”
},
“timezone”: “America\/New_York”,
“capabilities”: [
“CREDIT_CARD_PROCESSING”
],
“status”: “ACTIVE”,
“created_at”: “2019-07-28T22:56:23Z”,
“merchant_id”: “8R4XTQDH8YGW0”,
“country”: “US”,
“language_code”: “en-US”,
“currency”: “USD”,
“business_name”: “Neither Height Nor Depth”,
“type”: “PHYSICAL”,
“business_hours”: {},
“coordinates”: {
“latitude”: 39.315394,
“longitude”: -78.315033
}
}
]
}

06-22-2020 @ 20:12:24 – Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.1.1 (WooCommerce/4.0.1; WordPress/5.4.2)
headers: Array
(
)
body:
duration: 0.3844s

06-22-2020 @ 20:12:24 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Tue, 23 Jun 2020 00:12:23 GMT
[content-length] => 586
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
“locations”: [
{
“id”: “K7XK0B0JR0AVH”,
“name”: “Neither Height Nor Depth”,
“address”: {
“address_line_1”: “102 QUAIL CT”,
“locality”: “CROSS JCT”,
“administrative_district_level_1”: “VA”,
“postal_code”: “22625-2457”,
“country”: “US”
},
“timezone”: “America\/New_York”,
“capabilities”: [
“CREDIT_CARD_PROCESSING”
],
“status”: “ACTIVE”,
“created_at”: “2019-07-28T22:56:23Z”,
“merchant_id”: “8R4XTQDH8YGW0”,
“country”: “US”,
“language_code”: “en-US”,
“currency”: “USD”,
“business_name”: “Neither Height Nor Depth”,
“type”: “PHYSICAL”,
“business_hours”: {},
“coordinates”: {
“latitude”: 39.315394,
“longitude”: -78.315033
}
}
]
}

06-22-2020 @ 20:12:43 – Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.1.1 (WooCommerce/4.0.1; WordPress/5.4.2)
headers: Array
(
)
body:
duration: 0.41501s

06-22-2020 @ 20:12:43 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Tue, 23 Jun 2020 00:12:43 GMT
[content-length] => 586
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
“locations”: [
{
“id”: “K7XK0B0JR0AVH”,
“name”: “Neither Height Nor Depth”,
“address”: {
“address_line_1”: “102 QUAIL CT”,
“locality”: “CROSS JCT”,
“administrative_district_level_1”: “VA”,
“postal_code”: “22625-2457”,
“country”: “US”
},
“timezone”: “America\/New_York”,
“capabilities”: [
“CREDIT_CARD_PROCESSING”
],
“status”: “ACTIVE”,
“created_at”: “2019-07-28T22:56:23Z”,
“merchant_id”: “8R4XTQDH8YGW0”,
“country”: “US”,
“language_code”: “en-US”,
“currency”: “USD”,
“business_name”: “Neither Height Nor Depth”,
“type”: “PHYSICAL”,
“business_hours”: {},
“coordinates”: {
“latitude”: 39.315394,
“longitude”: -78.315033
}
}
]
}

06-22-2020 @ 20:44:34 – Starting upgrade to v2.1.5
06-22-2020 @ 20:44:34 – Upgrade to v2.1.5 complete
06-22-2020 @ 21:06:00 – Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.1.5 (WooCommerce/4.2.1; WordPress/5.4.2)
headers: Array
(
)
body:
duration: 0.23987s

06-22-2020 @ 21:06:00 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Tue, 23 Jun 2020 01:06:00 GMT
[content-length] => 586
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
“locations”: [
{
“id”: “K7XK0B0JR0AVH”,
“name”: “Neither Height Nor Depth”,
“address”: {
“address_line_1”: “102 QUAIL CT”,
“locality”: “CROSS JCT”,
“administrative_district_level_1”: “VA”,
“postal_code”: “22625-2457”,
“country”: “US”
},
“timezone”: “America\/New_York”,
“capabilities”: [
“CREDIT_CARD_PROCESSING”
],
“status”: “ACTIVE”,
“created_at”: “2019-07-28T22:56:23Z”,
“merchant_id”: “8R4XTQDH8YGW0”,
“country”: “US”,
“language_code”: “en-US”,
“currency”: “USD”,
“business_name”: “Neither Height Nor Depth”,
“type”: “PHYSICAL”,
“business_hours”: {},
“coordinates”: {
“latitude”: 39.315394,
“longitude”: -78.315033
}
}
]
}

06-22-2020 @ 21:08:59 – Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.1.5 (WooCommerce/4.2.1; WordPress/5.4.2)
headers: Array
(
)
body:
duration: 0.15015s

06-22-2020 @ 21:08:59 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Tue, 23 Jun 2020 01:08:59 GMT
[content-length] => 586
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
“locations”: [
{
“id”: “K7XK0B0JR0AVH”,
“name”: “Neither Height Nor Depth”,
“address”: {
“address_line_1”: “102 QUAIL CT”,
“locality”: “CROSS JCT”,
“administrative_district_level_1”: “VA”,
“postal_code”: “22625-2457”,
“country”: “US”
},
“timezone”: “America\/New_York”,
“capabilities”: [
“CREDIT_CARD_PROCESSING”
],
“status”: “ACTIVE”,
“created_at”: “2019-07-28T22:56:23Z”,
“merchant_id”: “8R4XTQDH8YGW0”,
“country”: “US”,
“language_code”: “en-US”,
“currency”: “USD”,
“business_name”: “Neither Height Nor Depth”,
“type”: “PHYSICAL”,
“business_hours”: {},
“coordinates”: {
“latitude”: 39.315394,
“longitude”: -78.315033
}
}
]
}

06-23-2020 @ 08:47:50 – Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.1.5 (WooCommerce/4.2.1; WordPress/5.4.2)
headers: Array
(
)
body:
duration: 0.15861s

06-23-2020 @ 08:47:50 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Tue, 23 Jun 2020 12:47:50 GMT
[content-length] => 586
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
“locations”: [
{
“id”: “K7XK0B0JR0AVH”,
“name”: “Neither Height Nor Depth”,
“address”: {
“address_line_1”: “102 QUAIL CT”,
“locality”: “CROSS JCT”,
“administrative_district_level_1”: “VA”,
“postal_code”: “22625-2457”,
“country”: “US”
},
“timezone”: “America\/New_York”,
“capabilities”: [
“CREDIT_CARD_PROCESSING”
],
“status”: “ACTIVE”,
“created_at”: “2019-07-28T22:56:23Z”,
“merchant_id”: “8R4XTQDH8YGW0”,
“country”: “US”,
“language_code”: “en-US”,
“currency”: “USD”,
“business_name”: “Neither Height Nor Depth”,
“type”: “PHYSICAL”,
“business_hours”: {},
“coordinates”: {
“latitude”: 39.315394,
“longitude”: -78.315033
}
}
]
}

06-23-2020 @ 08:48:03 – Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.1.5 (WooCommerce/4.2.1; WordPress/5.4.2)
headers: Array
(
)
body:
duration: 0.12567s

06-23-2020 @ 08:48:03 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Tue, 23 Jun 2020 12:48:03 GMT
[content-length] => 586
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
“locations”: [
{
“id”: “K7XK0B0JR0AVH”,
“name”: “Neither Height Nor Depth”,
“address”: {
“address_line_1”: “102 QUAIL CT”,
“locality”: “CROSS JCT”,
“administrative_district_level_1”: “VA”,
“postal_code”: “22625-2457”,
“country”: “US”
},
“timezone”: “America\/New_York”,
“capabilities”: [
“CREDIT_CARD_PROCESSING”
],
“status”: “ACTIVE”,
“created_at”: “2019-07-28T22:56:23Z”,
“merchant_id”: “8R4XTQDH8YGW0”,
“country”: “US”,
“language_code”: “en-US”,
“currency”: “USD”,
“business_name”: “Neither Height Nor Depth”,
“type”: “PHYSICAL”,
“business_hours”: {},
“coordinates”: {
“latitude”: 39.315394,
“longitude”: -78.315033
}
}
]
}

@drwpcom This is a new issue, Square was processing payments just fine when first set-up and I haven’t changed any of the settings. I also read several articles in the support forums and made sure every recommended setting was in place. I have already checked with Square and they said the issue is not on their end it’s the WooCommerce plugin.

I’ll go ahead and enable logging, as you suggested. Thanks!