jenskyverge

Hi @galapogos01,

I certainly understand – unfortunately I cannot make any guarantees on if any new fraud protection features will be added in the near future, though our team does take these review and consider feature requests like this when planning upcoming plugin updates. If something like this is added at some point, the best place to find out about it would be the newsletter, as updates are not typically posted here in the thread where the request was made.

With that being said, please don’t hesitate to reach out here or in a new thread if there is anything else that we can help with in the meantime. ??

Thanks,

Jennifer

Hi @galapogos01!

I’m afraid that I don’t have any details on if / when this will be added to the core plugin. We typically automatically resolve threads here after two weeks of inactivity to keep things organized; however, the best way to find out about new features being released is to subscribe to our newsletter.

We are tracking this request internally though, so our team will take this into consideration when planning our plugin roadmap. Please don’t hesitate to reach out if there is anything else that we can help with in the meantime. ??

Thanks,

Jennifer

Hi @galapogos01,

Thanks for reaching out about our Braintree for WooCommerce gateway! I’ll be happy to help.

While the plugin does not contain fraud protection functionality within itself, it does allow you to take advantage of the fraud protection features offered by Braintree. You can choose whether you’d like to use the basic tools that are enabled by default or the mode advanced options (which you’ll need to configure in your Braintree account) within the plugin settings.

These will not prevent the transaction from being attempted in the first place (meaning that it will be sent to Braintree), but Braintree’s fraud protection should help greatly reduce the number of fraudulent orders that are actually processed.

Regarding these attempts slowing down the server, I’m afraid that there would not be anything within the plugin that would be able to block these repeated attempts. I did a quick search to see if I could find any third-party plugins that would help with this on the WooCommerce side, and I came across this one that looks like it might be helpful.

We have had a few other users ask about implementing some checks on the WooCommerce side before the transaction is sent to the gateway, and we are tracking an internal feature request for this. Although I cannot guarantee if/when this might be added to the plugin, our products team does take these requests into consideration when planning future development efforts.

I’m sorry that I don’t have a more straightforward solution for you on this! Is there anything else that I can help with for now?

Thanks,

Jennifer

Hi @rickydwilson,

I’m sorry that the plugin isn’t working the way that you need. I do see how this type of functionality may be useful, so thanks for bringing this to our attention! If there is anything else that we can help with in the future, please don’t hesitate to reach out. ??

Thanks,

Jennifer

Hi rickydwilson,

Thanks for reaching out our Braintree for WooCommerce gateway! I’ll be happy to help.

There are a couple of Braintree custom fields that are stored on the order, including “_wc_braintree_credit_card_payment_token” and “_wc_braintree_credit_card_customer_id”. However, I’m afraid that this plugin does not currently store any fees charged by the gateway directly on the order.

I went ahead and opened an internal feature request for this. Although I cannot guarantee if/when this might be added to the plugin, our products team does take these requests into consideration when planning future development efforts.

I’m sorry that I don’t have a better solution for you on this! Is there anything else that I can help with for now?

Thanks,

Jennifer

Hi @depouliano22,

I’m sorry that the update didn’t work for you. In this case, could you please go under Marketing > Facebook > Debug and check the “Enable debug mode” option, then try running the sync again? After doing so, could you please copy and paste (or send a screenshot) of the log that’s generated? This should help give us some more information on any issues that might be happening with the missing products.

Thanks,

Jennifer

Hey @markarim,

It’s been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions. We’ll be happy to help further from there! ??

Thanks,

Jennifer

Hi @urka,

My cataloge now have 215 parts but my woocommerce shop have 530
To confirm, when you tried running the bulk update to include the missing products in the Facebook sync, were you seeing them showing up in Facebook after doing this?

Categories from Woocommerce ar not in Facebook
Currently, the plugin does not sync WooCommerce categories to your Facebook shop. Instead, the categories from WooCommerce are listed as the product_type in Facebook. Are you able to delete this category directly from the Facebook shop?

Brand
Our plugin defaults to reading the “product_brand” taxonomy used by plugins like WooCommerce Brands. Could you please confirm how you are adding the brand to your products?

Title and description in more languages
I do not believe that there is a method for syncing products in multiple languages, though I can certainly look into this a bit for you. I’ll let you know what I find out on this one.

Thanks,

Jennifer

Hi @connectgrouptuzla,

I’m sorry that you’re running into issues getting set up! Per WordPress forum guidelines, could you please open up a new thread so that we can keep things organized and provide more personalized support? When you do, if you’d like to include a video, I would recommend doing so by using a free service like Cloudup, which will allow you to upload a video and create a shareable link that you can post in your thread. We’ll be happy to help you out with this from there. ??

Thanks,

Jennifer

Hi @jasonbnorth,

Great! I’m glad to hear that it’s working now. ?? If you run into any further issues or have any other questions, please don’t hesitate to reach out. We are happy to help.

Thanks,

Jennifer

Hi @voxoff,

Great, I’m glad to hear that the original issue is fixed now! Regarding the second issue that you mentioned, I will certainly run this by our engineering team. If there is anything else that we can help with in the meantime, please don’t hesitate to reach out.

Thanks,

Jennifer

Hi @depouliano22,

Thanks for trying that out. We did just release an update last week that might help solve this issue. If you haven’t done so already, could you please try updating the plugin to the current version, 2.2.0, then give the sync another try?

Thanks,

Jennifer

Hey @alohapirates,

It’s been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions. We’ll be happy to help further from there! ??

Thanks,

Jennifer

Hey @kek0,

It’s been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions. We’ll be happy to help further from there! ??

Thanks,

Jennifer

Hey @margotc,

It’s been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions. We’ll be happy to help further from there! ??

Thanks,

Jennifer