Jessica G.

Hi @flackmy!

I see your reply in our ticketing system. It’s in our queues, and a Happiness Engineer will follow up with you there.

For security purposes, we don’t have a dashboard where you can view your open tickets. You can keep track of them via email, or reach out to us again (via chat or email) if you aren’t sure.

Hi there,

Apologies for the delay — we’ve just followed up on your ticket. Please reach out again if you don’t see it in your inbox.

Good to hear! Thanks for hanging in there while we got it worked out!

Hey there! I checked our ticketing system and see that we sent you a reply on April 3rd and heard back that you were able to log in.

Can you let us know if you’re all set or if you still need help?

Hi @barnabas1,

What you’re describing doesn’t sound like typical behavior for the WooCommerce Stripe plugin; I’m wondering if there’s something else going on with your site.

Can you pop over to https://woocommerce.com/my-account/create-a-ticket/ and open a ticket with us so that we can investigate together in more detail? We’d really love to help figure out what’s happening and get your site up and running.

Thanks for this feedback! Keep us posted as things progress, and best of luck to you and your shop!

Hi @wizardun,

Can you share a screenshot of where you’re adding the attribute?

I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL here. It works with Chrome, Firefox and Edge.

Hey there @stephenequus —

I’ve run through this scenario on my test site, and when I updated the stock on the back end to “0”, I was not able to purchase it even though it was in my cart. Instead, I saw a message that said “Sorry, item is not in stock. Please edit your cart and try again. We apologize for any inconvenience caused.”

What setting do you have under WooCommerce > Settings > Products > Inventory? Is there a value in the Hold Stock (minutes) field?

There’s a screenshot of the area I’m referring to here:

https://docs.woocommerce.com/document/configuring-woocommerce-settings/#inventory-options

Let me know what you find out!

Hi there @bakoline —

The way images display on your site results from a combination of the image file and your theme. Can you share a link to your shop page so I can see how the blurry images are being rendered?

There’s a guide here to assessing blurry images, as well:

https://docs.woocommerce.com/document/fixing-blurry-product-images/

Hi there @sherazk1 ,

sometimes the webhook send empty line items and products with 0 quantity.

Does this happen randomly and with different products, or only with a single product? When you look at the order on your site, do you see the values that the webhook should be sending over?

Hey there!

I am looking for a plugin to represent the article under the product preview

I’m not sure exactly what you’re trying to do. Can you tell me more about what represent the article means? If you can find an example on another site that does what you’re looking for, that would be helpful as well!

Hi there!

I visited https://mhdcosmetics.com/ and the site appears to be back up again.

@danielsdennis or @dhmskrn are you still seeing this error?

I’m going to mark this as resolved – please start up a new thread if you have any other questions!

Since we haven’t heard from you in a while, I’m going to mark this thread as resolved. If you have any other questions, feel free to start up a new one!

Hi Madalina,

The layout of your shop and its content is regulated by your theme (Flatsome). Your best bet for changing the layout of your prices would be to contact your theme developer, since they have the best knowledge of how the theme is built. However, it might be possible to use some CSS to force the discount price onto a separate line. If you can share a link to the page where the prices are showing, I’d be happy to take a look and see if it’s a relatively easy fix!