Jesse Owens

Hi @threebeecee

First thing first, navigate to Total Upkeep > Settings > Auto Update and make sure all of those settings are disabled.

Then, head to Tools > Logs and find one of the logs from a recent archive that failed, or wasn’t supposed to have run. If you can reply back with that here, we’ll be able to see what’s causing them.

It’s also possible that there may be extra cron jobs running, I’m thinking maybe they didn’t delete properly when you previously uninstalled the plugin.

If you have shell access to your site, run the command crontab -e to see if there are more than the three main cron jobs for your backups, and delete them. You can see what they should look like in your Preflight Check tab. Most web hosts will also provide a way to check that, in cPanel for example.

• This reply was modified 4 years, 4 months ago by Jesse Owens. Reason: Fixing typo

Hi @threebeecee

The most common cause of this issue is that you may have auto-updates enabled. One of our developers walks you through the process of determining what triggered your backups here, and how to stop them, if you have about 3 minutes to watch:

Since we haven’t heard back for about two weeks, I’m going to mark this topic as resolved. @gramthar please let us know if you need more help!

Hi spbloom-

We haven’t heard back from you in about a week. We’re marking this topic as resolved, but please let us know if you have any more trouble, we’re happy to help.

Hi @gabe462

Please forgive me for the late reply, and for my misunderstanding. You’re right, the Admin Bar does have a BoldGrid menu with only Total Upkeep installed.

In order to remove it, you can add this code to your theme’s functions.php or by using a plugin like Code Snippets:

function bgsupport_remove_admin_bar_node($wp_admin_bar) {
	$wp_admin_bar->remove_node('boldgrid-adminbar-icon');
}
add_action('admin_bar_menu', 'bgsupport_remove_admin_bar_node', 999);

Hello @gramthar
I’m sorry to hear about the timeout error, we’ll be happy to help you get it fixed.

[2020-10-06 00:51:24 UTC] Total Upkeep version: 1.14.1

Your version of Total Upkeep is a little out of date. The first thing to try is to update the plugin to the newest version and see if the issue persists.

Another common troubleshooting step here is to change your Backup Compressor. To do this, navigate to Total Upkeep > Settings > Backup Process. If it’s available, switch to System Zip and try your backup again.

Since we haven’t heard back after a week, I’m going to go ahead and mark this issue as resolved. Please let us know if you’re still having trouble @theycallmesuus – we’ll be happy to help.

Hi @keeperofrecords –
I just wanted to reach out and let you know that if you’d like help with the Westview Theme or BoldGrid’s other commercial products, you can get in touch on our dedicated support forums and we’ll be happy to help.

Hi Gabe-

By default, Total Upkeep doesn’t add any extra menus to your dashboard. However, if you used BoldGrid Inspirations to create your website, you’ll see some different menus added and rearranged.

You can disable these by navigating to Settings > BoldGrid Inspirations and disabling the option to Use BoldGrid Admin Menu system.

Since that plugin isn’t hosted here on the WordPress repository, if you have any more questions please reach out directly on our dedicated support forums and we’ll be happy to help you further.

Hi @davbot
We’ve also received one other report of this issue, and our developers are currently investigating.

It looks like scheduled backups are still uploading to remote storage locations in the meantime. We’ll update you here as soon as we release a fix.

Hey @tuviejaenbolas glad to hear it! I also just released a bugfix for WordPress 5.5, it was preventing new uploads of JSON and CAST files, and it wasn’t doing that in the release candidate, so be sure to update the plugin if you’re upgrading to WP 5.5

At a glance @tuviejaenbolas, I’d suspect your Minification (Fast Velocity Minification) plugin rather than AMP. If you disable FVM for a moment, and load the page again, do your Asciinemas work?

Thanks Jan!
Yes @tuviejaenbolas I wouldn’t want to go into your Admin and mess anything up worse for you.

I’ll do some testing with AMP and Asciinema Player and report back here if I can find the solution for you.

Hi @willyurman

You can use a little bit of Custom CSS for this. Navigate to Customize > Advanced > Custom JS & CSS and paste this code into your Custom Theme CSS

.site-title { margin-bottom: 15px; }

You can modify the 15px value to suit your taste.

Hi @tuviejaenbolas
I’ll look into this for you. To clarify, were you using the official AMP Plugin?