Jesse Owens

Hi @cpahoregon
Yes, you’re right that these errors are in WP Super Cache. I see you already let them know about the issue.

As an aside, you can prevent these errors from showing up on the front-end of your website by making a few changes to wp-config.php and instead move them to a log file:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

Hi @cpahoregon
This issue happens very rarely if there was an error installing the BoldGrid common libraries. The first thing to try to resolve it is to deactivate and delete the plugin, and then reinstall the plugin fresh.

Occasionally during this, the plugin might not delete completely and you might get an error that the “destination folder already exists.” If you see that error when you’re re-installing, use your host’s file manager, FTP, or SSH to delete the folder wp-content/plugins/boldgrid-backup and reinstall it again.

Hi @cpahoregon
Thanks for bringing this to our attention!
Our developers are already working on a fix in this bug report and we’ll have an update out soon to fix this for you.

To do just the database, copy the text from Include:

WPCORE,/wp-content

Then paste it into Exclude:

.git,node_modules,WPCORE,/wp-content

Make sure under Database, you have Backup all tables (full backup) selected.

I’m taking off for the evening, but if you have any more questions we’ll get right back to you tomorrow! Good luck!

Hi @ricarod
The most common reason for the backup to fail is either a PHP timeout issue, or running out of Disk I/O and being terminated by the server’s monitoring process.

You may be able to find out what killed it in your logs in Total Upkeep > Tools > Logs but oftentimes if it was killed by the server there won’t be an error message.

Yes, the free version of the plugin will connect to an FTP server for remote storage, you can configure that in Total Upkeep > Settings > Backup Storage. In the premium version you can also use Google Drive or Amazon S3.

Migrating sites is usually straightforward, here’s a video tutorial: https://youtu.be/tfL6mrdB4nA

And here’s an article on the process as well. For a large site, you may find that the normal process of using download links times out, so you can also restore backups you upload to a new host via FTP.

• This reply was modified 4 years, 7 months ago by Jesse Owens. Reason: fix typo

Hi @ricarod
Yes, you can customize which files are excluded. Here are instructions to do so.

To summarize, navigate to Total Upkeep > Settings > Backup Storage and select Custom Backup under Files and Folders.

Then, you can add a comma and the path to uploads, which will look like this with the default excludes:

.git,node_modules,/wp-content/uploads

You might also have luck changing the ZIP Compressor in Total Upkeep > Settings > Backup Process to System Zip.

Hi @healeveryday2
DreamHost just reached out to us to let us know that the connectivity issue has been resolved. Can you confirm that all your errors have disappeared?

Hi @healeveryday2
While working with the other user who’s experiencing this issue, we found out that there’s a connectivity issue between their hosting account at DreamHost and the BoldGrid servers.
If you have SSH access to your hosting account, can you run the following commands from your server to see if you’re having the same issue?
ping -c 10 boldgrid.com
and
traceroute boldgrid.com

And post your results here?

Hi @healeveryday2
Thanks for confirming that. We did get one other report about this issue, and we’re working on a fix now. I’ll update you here as soon as we’ve got an update for you.

• This reply was modified 4 years, 7 months ago by Jesse Owens. Reason: spelling error

Hello-

Yesterday an update to Post and Page Builder was released that should resolve the error in your third screenshot, which should resolve the other issues. Can you update to the most recent version, and let us know if the errors continue?

Hello @mystagogue00 –
I’m really sorry to hear about the issue activating your free plugin. I know that an issue like that, especially losing a day of work on your website, is a huge obstacle to making your online business successful.

We provide free support both here on the WordPress forums, as well as our dedicated support forum. Since your connect key is sensitive information, you can also reach us by email at support@ boldgrid.com. Additionally, here is a link to your BoldGrid Central account where you can find your key.

Please let us know if you have any more trouble, we’re happy to help.

Hi @agoza –
In order to find the Jetpack widgets, make sure the setting to provide extra widgets in Jetpack is set up. To find it, go to Jetpack – Settings – Writing – Make extra widgets available for use on your site including subscription forms and Twitter streams. Here’s more info from Jetpack support about this setting.

• This reply was modified 4 years, 9 months ago by Jesse Owens. Reason: Fixing html markup

Hi @fulloutcreative
Very sorry for the late reply, I missed the notification email.

Since you can see for sure that the post type is called cpt_services then you should use that, not the PHP constant TRX_ADDONS_CPT_SERVICES_PT since that constant might be namespaced or otherwise protected.

You mentioned that WP Bakery supports the post type, does the WordPress Block Editor (Gutenberg) also work? That would indicate that the post type already supports the editor capability.

I’ve reached out to ThemeREX to see if they’re able to provide me with the plugin to see if I can assist you further.

Hi @fulloutcreative –
It seems like that’s a commercial plugin/theme from themerex .net, and not available for me to download and test with so I can’t say for sure. Are you able to run the command wp post-type list to verify you have the right handle for the post type?

• This reply was modified 4 years, 10 months ago by Jesse Owens. Reason: fix grammar mistake

Your second example there should work (the first example would only work if you defined the $post_type variable).
If it’s not, my guess is that it’s running before the CPT gets registered. Try increasing the priority of your add_action to make it run later, like so:
add_action('init', 'add_cpt_services_support', 99);