Jesse Owens

Hi redsoftdev-

It’s been a while since we heard back from you on this issue, so I’m marking the topic as “Resolved.” Please feel free to reply or create a new topic if you have any more questions!

Hi scamrp1ckleballclub –

I’m following up to close this topic. When working with your web host, we were able to identify a conflict with another plugin armember-membership that was resolved once that plugin was deactivated and reactivated. I’m setting this topic to “Resolved,” but please feel free to reply or create a new topic if you have any questions!

Hi @socialryan

Sorry to hear you didn’t get your key. I’d recommend reaching out to the Premium Support Team ( https://www.w3-edge.com/contact/ ), as the www.ads-software.com forums are meant for helping with the free plugin only. We’ll be happy to help!

Hi @socialryan-

Thanks for your purchase! This forum is for the BoldGrid Easy SEO plugin, you can find the W3 Total Cache forum here, or contact our Premium Support Team here.

That being said, usually this issue can be fixed by deleting your license key in the Performance > General Settings > Licensing menu, save the settings and purge the cache, re-enter your license key and click verify license, and saving once more.

• This reply was modified 2 years, 10 months ago by Jesse Owens. Reason: mistake in the menu breadcrumb

Hi @jahrat

Thanks for reaching out, I’m sorry to hear about the repeated errors.

It would definitely be helpful to see that full stack trace. If you’re not comfortable sharing here on the public forum, you do have a premium BoldGrid account, so you can contact us privately via your BoldGrid Central Account: https://www.boldgrid.com/central/account/help/premium or you can send it to us at support (at) boldgrid.com

The error you mentioned indicates that something unusual is happening with the wp-query on your pages, and we haven’t included logic to catch that problem, so there is definitely some update we should make to avoid this error. Here’s a potential solution you can try, if you’re comfortable making a minor change to the plugin code. On line 169 of that file, /boldgrid-easy-seo/includes/class-boldgrid-seo-util.php it currently reads:

if ( $query->is_404 ) {

You can change that to:
if ( ( $query->is_404 ) || ( ! isset( $query->posts ) ) ) {

And that should prevent the error. That being said, I can’t tell what might have caused such an unusual error without knowing more details. If you can send over that stack trace, and if possible a list of your active plugins and theme, and any steps you take to produce the error, we’d be very grateful!

• This reply was modified 2 years, 10 months ago by Jesse Owens. Reason: update code fix

Hello @redsoftdev

Thanks for your patience! This issue has been fixed with version 1.15.0, which is available for upgrade now.

Hi Hexmaze-

We haven’t heard back from you for a few weeks, so I’m marking this topic as resolved. Please let us know if you’re still having trouble, we’re happy to help.

Hello @anjampie –

We’ve just released a bugfix update for the plugin to address this. If you can please update to 1.15.2, this error should be fixed for you.

Ah, forgive my mistake- I see what you mean now.

I mistook the extra “countertop restoration” paragraph for the one you meant, but I see that it was duplicated.

I think this is also related to the mixed-editor content, we did have one similar report of duplicated content that happened when a “Gutenberg” block was present on a page that also had Post and Page Builder content.

I’ll see if I can replicate that issue after the holiday weekend, and file a bug report for it now that we’ve seen this issue more than once.

Hello @ajarmedia –

Thanks for reaching out, I’m sorry to hear about the difficulties.

I’ll start with the easier question about the copy at the very bottom. Below the last paragraph about Countertop Restoration, that section is your site’s footer. The footer is site-wide, so it’s not a part of the page content you see in the editor. You can modify it in your Appearance > Customize > Design > Footer menu.

Your first question is a little tougher. I inspected the code of your page, and I don’t see any content in the red section other than the image linking to the PDF. One thing that I did notice is that the page seems to have content from both the default WordPress Editor (“Gutenberg”) as well as content from the BoldGrid Post and Page Builder plugin. Generally speaking, you should stick to one editor or the other for a single page, because that can cause some unexpected results. You might consider re-creating the page using only one editor system.

Hello @aaronbarnett and @dabookbinder –

Post and Page Builder 1.15.1 has been released with a fix for this bug, thank you for your patience while we got it out for you.

Hi Dabookbinder-

We haven’t heard back from you in about a week, so I’m marking this topic as resolved. We’ll be releasing an update to fix this bug in the next few days.

Hi ThomasAJ-

It’s been a couple of weeks since we heard back from you on this topic, so I’m marking this topic as resolved. Thanks again for the feedback!

Hello Bob-

It’s been about a week since we heard back, so I’m marking this topic as resolved. Please let us know if you have any more questions or problems, we’re happy to help.

Hello @viamultimedia –

Thanks for using Crio! You can adjust the header column widths for each device size using the Custom Layout option. Check out these instructions on how.