Jesse Owens

Hello @dabookbinder

I wanted to update you on this issue. We’ve identified the underlying cause of the problem.

This issue occurs when several buttons are added to the MCE controls. We’re tracking the bug in this GitHub issue.

There are a couple of ways you can troubleshoot right now. You can use a plugin like WP Rollback to revert Post and Page Builder back to the previous version, or temporarily disable some plugins that are adding buttons into MCE. Common ones are Jetpack’s “Contact Form” module, which adds a form button, and shortcode plugins.

We’ll be releasing an update to fix this as soon as possible.

Hello @bobjones –

Thanks for reaching out! The email address confirmation step is optional and wouldn’t be causing this issue, I suspect that something else might be causing that problem.

You can safely delete the plugin folder via FTP or SSH, but do keep in mind that the plugin also creates another directory called boldgrid_backup to store the backups. By default, that’s in your home directory to keep the backup files out of your public directory.

That said, we’d love to help troubleshoot further if you’d like to try. Did you get any error messages or notices? Did the rest of the dashboard work, only the plugins and Total Upkeep pages wouldn’t load?

Hello-

It’s been a little over a week since we heard back from you, so I’m marking this topic as resolved. Please let us know if you have any more questions, we’re happy to help!

Hello-

It’s been a little over a week since we heard back from you, so I’m marking this topic as resolved. Please let us know if you’re still having trouble, we’re happy to help!

Hi @banahwomen –

Using the same email for different websites is no problem, and in any case it couldn’t cause the error that the file is missing.

Can you confirm that you not only deactivated Total Upkeep, but you deactivated and deleted it, and then reinstalled it fresh from the Plugins > Add New menu?

If you did that, can you double-check that the file actually does exist? You can use your web host’s file manager or FTP and check in the directory wp-content/plugins/boldgrid-backup/admin/backup-now-modal/ for the file title.php.

Hi @rimmerdev –

Thanks for the additional info! This is a pretty strange issue.

The warnings you see here are related to Total Upkeep’s self-checks that are run in Total Upkeep > Preflight Check. They suggest that your server’s settings are configured to report that popen is a valid execution function, but when the plugin actually tries to use popen, the command fails. You can avoid those warnings by modifying your php.ini‘s disable_functions setting to include popen.

All that said, those are still only warnings and shouldn’t be causing 404’s on your site. However, it is possible that the warning regarding MySQL max_user_connections could be impacting your site. I’d expect that issue to cause an error that says Error Establishing a Database Connection, not a 404. Your system administrator should be able to help you increase your MySQL max_user_connections setting. Typically, you can find that in /etc/my.cnf, and you’ll need to have root (or sudo) access to change that file.

Generally speaking, when you see 404’s on every page, it’s related to WordPress’ Permalinks system. If that’s the case, usually you’ll be able to use the Dashboard normally, but all of the front-end pages lead to the “Page Not Found” template from your theme. Here are a couple of things you can try to see if the problem is related to Permalinks.

First, navigate to Settings > Permalinks and change the setting to Plain. Check to see if your pages load using plain permalinks.

If that works, change the Permalink setting back to your preferred URL structure, and check your pages again.

If you’re still seeing a 404, double-check that your site’s .htaccess file includes the WordPress Htaccess Code you can find here, under the Basic WP section. Here’s some more info from the BoldGrid Support Center about how to troubleshoot your permalinks.

Hello @banahwomen –

Thanks for reaching out, we’ll be happy to help you get access to your Total Upkeep Dashboard back.

I transcribed the error from your screenshot here:
require(/wp-content/plugins/boldgrid-backup/admin/partials/backup-now-modal/title.php): failed to open stream: No such file or directory in /wp-content/plugins/boldgrid-backup/admin/partials/boldgrid-backup-admin-backup-modal.php on line 43

This error suggests that some of the Plugin’s files are missing. I recommend deleting the plugin and re-installing it fresh (this won’t remove any of your actual backup files or settings, just the plugin’s files).

Navigate to Plugins > All Plugins, hover over Total Upkeep, and select Deactivate and then Delete. Then, navigate to Plugins > Add New, search for “Total Upkeep,” install and activate it again. This should resolve the error you’re seeing.

Hello @rimmerdev

Thanks for the additional information! That does give us the solution.

Right now, you’ve got the plugin’s folder named boldgrid-backup-stop, which is unusual. I was able to recreate the same error when I renamed the directory to match that.

If you can use FTP, SSH, or your web host’s file manager tool to rename the directory back to the normal boldgrid-backup, you should be able to fix the error.

Hello @rimmerdev –

Thanks for reaching out! We’ll do everything we can to help you get that previous WordPress instance up-and-running.

I tried to duplicate this problem in an environment as close to yours as I could, and I couldn’t recreate the same problem. Generally speaking, this error means that a hook was fired that didn’t provide the proper callback function.

You mentioned that you don’t have any other plugins active, can you confirm you’re using the current version of Total Upkeep 1.14.3, or that you’re adding it directly from the repository using Plugins > Add New > Search?

The error logs you provided are just warnings, and shouldn’t be causing a total site failure, but it’s tough to determine exactly what might be causing the problem from the information that’s in there. One way we might be able to get more information is with the Query Monitor plugin, which has a section for inspecting Hooks and Actions, which should provide the full stack trace of the error.

Hello @dubeornotdube-

Thanks for reaching out, and thanks for the review! I’m sorry to hear that the notification prompt isn’t going away. I can think of two potential issues that might cause that problem.

First, if your BoldGrid plugins aren’t all up to date, we released an update to the BoldGrid Shared Library in the first week of September to fix a bug that might cause this problem. Make sure that Total Upkeep, and any other BoldGrid plugins you might be using (I.E. Post and Page Builder, Inspirations, Easy SEO) are all updated to the most current version.

Second, it’s possible that something might be interfering with WordPress’ Admin Ajax system. Most frequently, this is due to a security or firewall plugin that might be locking down your Admin Ajax. You can try temporarily deactivating any security plugins and dismissing the notice again, or if your security plugin offers something similar to WordFence Learning Mode you can try dismissing the notice in learning mode to see if you can catch it and allow it through. You can also try using your browser’s error console to check and see if your admin-ajax responses are being blocked. Check out this video showing you how you can use the browser console to check for Ajax errors:

Hello @izziebot

So sorry about the delay in getting back to you, I missed your newest message.

According to this log, the backup completed successfully, but I can also see that it’s only 2.99MB in size. Can you share what you have for the Include and Exclude settings?

Hi @lost_usr –

I’m glad to hear you did get it working eventually! In case anyone else is having the same issue, I’ll try to explain what I think might have happened.

It sounds like the issue might be related to using the Crio Premium add-on, which is a plugin, alongside the Crio Theme. You need both for the premium features to work. If you had tried to install the premium add-on plugin as a theme, from the Appearance > Themes > Add New section, you would see the same error about a missing stylesheet.

You can download the Theme here on the WordPress Repository and download the premium extension from your BoldGrid Central account.

Hi Courtney-

Thanks for reaching out, we’ll be happy to help you!

I checked out the site you mentioned, and it looks like you might have already resolved this over the weekend. I’m not seeing anything that jumps out about missing styles or CSS.

Did you already get this fixed, and if so, do you mind sharing in case anyone else has a similar problem?

Hello @antoniopedrosimoes –

Thanks for reaching out! This is the dedicated support forum for the Crio Theme.

For licensing questions about W3 Total Cache Pro, you can use its dedicated Support forum on BoldGrid.com, or reach out directly to the W3TC billing support team privately.

Hello @sunbreakresumes

Thanks for the question! Sticky Headers are a feature of Crio Premium, so I’d urge you to continue this question in your existing Premium Support Ticket. We can’t support Premium-only features here in the www.ads-software.com forums, because those features are not included in the freely-available theme here on the repo.

I have filed a feature request for our developers based on this feedback, and we’re happy to help you get this up-and-running in your premium ticket, or if you’d like to pick up in our dedicated Support Forums on BoldGrid.com.

• This reply was modified 3 years, 7 months ago by Jesse Owens. Reason: Add dedicated forum link