jesska

Hi!

I have the same issue. I looked at my logs and there is an error.

Any chance you know what this means and how to fix it?

2024-11-20T00:01:56+00:00 Error Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: POST https://api.woocommerce.com/google/google-mc/content/v2.1/565041089/reports/search resulted in a 401 Unauthorized response: { “error”: { “code”: 401, “message”: “User cannot access account 565041089”, “errors”: [ { ” (truncated…) 2024-11-20T00:01:56+00:00 Error Automattic\WooCommerce\GoogleListingsAndAds\Notes\NoteInitializer::add_notes Please reconnect your Google account.

I cannot even get into the settings to reconnect the account as its just a spinning circle everytime.

Thanks

Heyya Guys

Here is a pic of the code: https://snipboard.io/hbvk72.jpg

I have also regened CSS in Elementor.

Still no luck ??

Thanks!

That makes sense!

I added the CSS in

Appearance > Customize > Additional CSS

Would it be better for me to add it to the page, template or element?

Yeah cleared all the cache and server cache and used incognito mode on mobile.

Hi @riaanknoetze,

So when I am in the elementor editor and set it to mobile view to ensure its all correct (it is), but on actual mobile some of the pages show that weird squished layout. I think the incapability sounds probably right, would that still apply even if I’m using the basic elementor product element?

I added the code in to my site, however didn’t fix the issue ??
Thanks tho!

Hi Sean,

Sadly I think yours is a product issues where’s mine is a page issue.

@ckadenge I have attached an image of how it looks on my mobile view: https://snipboard.io/rKOMtN.jpg

Thanks!

• This reply was modified 2 months ago by jesska.

i had to change the mobile hamburger icons to elementor ones to get it to work

Heyya

I am also having this issue. It worked on all my other sites but this one. I tried troubleshooting and turning all plugins off, no help. And different browsers and computers.

Is there a fix yet?

Thanks!

Thank you for your prompt reply!

I have removed the old V2 recapture and the plugin. Gone with the V3 integration. I have done some tests and it seems to be working. I will need to wait and see over the next couple of days.

Thanks!

Hi James,

I got the same page error so i removed the /site reference and refeshed.

It has taken me to a Google Page

Error: Bad Request – missing parameter: ‘code’

URL: https://sitekit.withgoogle.com/v2/site-management/setup/

I think the last website that was used for this client was based on a file structure of /site, however this new website was made as a brand new wordpress, so I am unsure how its picked up the file reference ??

You’re help is apricated!

Hi James,

Thank you for your quick reply! I am unsure, it could be possible. When looking at my site health information it only shows the following:

` wp-core

version: 6.4.2
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 2
dotorg_communication: true wp-paths-sizes

wordpress_path: /home/customer/www/calvert.net.au/public_html
wordpress_size: 750.06 MB (786495233 bytes)
uploads_path: /home/customer/www/calvert.net.au/public_html/wp-content/uploads
uploads_size: 522.17 MB (547534179 bytes)
themes_path: /home/customer/www/calvert.net.au/public_html/wp-content/themes
themes_size: 3.65 MB (3824447 bytes)
plugins_path: /home/customer/www/calvert.net.au/public_html/wp-content/plugins
plugins_size: 228.40 MB (239491376 bytes)
database_size: 22.33 MB (23412736 bytes)
total_size: 1.49 GB (1600757971 bytes) wp-dropins (1)

advanced-cache.php: true wp-active-theme

name: Hello Elementor (hello-elementor)
version: 3.0.0
author: Elementor Team
author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-logo, editor-style, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
theme_path: /home/customer/www/calvert.net.au/public_html/wp-content/themes/hello-elementor
auto_update: Disabled wp-themes-inactive (1)

Twenty Twenty-Four: version: 1.0, author: the WordPress team, Auto-updates disabled wp-mu-plugins (1)

Health Check Troubleshooting Mode: author: (undefined), version: 1.9.1 wp-plugins-active (15)

Akismet Anti-spam: Spam Protection: version: 5.3.1, author: Automattic - Anti-spam Team, Auto-updates disabled
Elementor: version: 3.18.3, author: Elementor.com, Auto-updates disabled
Elementor Pro: version: 3.18.3, author: Elementor.com, Auto-updates disabled
Envato Elements: version: 2.0.12, author: Envato, Auto-updates disabled
Essential Addons for Elementor: version: 5.9.7, author: WPDeveloper, Auto-updates disabled
Essential Blocks: version: 4.4.9, author: WPDeveloper, Auto-updates disabled
Health Check & Troubleshooting: version: 1.7.0, author: The www.ads-software.com community, Auto-updates disabled
Jetpack: version: 13.0, author: Automattic, Auto-updates disabled
Post SMTP: version: 2.8.10, author: Post SMTP, Auto-updates disabled
Site Kit by Google: version: 1.118.0, author: Google, Auto-updates disabled
Templately: version: 2.2.13, author: Templately, Auto-updates disabled
UpdraftPlus - Backup/Restore: version: 1.23.16, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
Wordfence Security: version: 7.11.1, author: Wordfence, Auto-updates disabled
WP-Optimize - Clean, Compress, Cache: version: 3.2.22, author: David Anderson, Ruhani Rabin, Team Updraft, Auto-updates disabled
Yoast SEO: version: 21.8, author: Team Yoast, Auto-updates disabled wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: 1
post_max_size: 256M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 20
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 10.01.2 wp-server

server_architecture: Linux 5.15.126-MCIclouder399 x86_64
httpd_software: Apache
php_version: 7.4.33 64bit
php_sapi: apache2handler
max_input_variables: 3000
time_limit: 120
memory_limit: 768M
max_input_time: 120
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 8.2.1 OpenSSL/3.1.1
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-01-19T00:26:39+00:00
utc-time: Friday, 19-Jan-24 00:26:39 UTC
server-time: 2024-01-19T00:26:38+00:00 wp-database

extension: mysqli
server_version: 5.7.44-48-log
client_version: mysqlnd 7.4.33
max_allowed_packet: 33554432
max_connections: 500 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/customer/www/calvert.net.au/public_html/wp-content
WP_PLUGIN_DIR: /home/customer/www/calvert.net.au/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 768M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable jetpack

site_id: 186429092
ssl_cert: No
time_diff: undefined
version_option: 13.0:1705541544
old_version: 12.9.3:1703928719
public: Public
master_user: #1 [email protected]
is_offline_mode: off
is_offline_mode_constant: off
current_user: #1 [email protected]
tokens_set: Blog User
blog_token: qDP0S1voHeTxRKXxK)UjWZqX%qNed97R
user_token: mensw&u@cmt^!&l2q1B0V7Q)LdcP#&56
version: 13.0
jp_plugin_dir: /home/customer/www/calvert.net.au/public_html/wp-content/plugins/jetpack/
plan: free
protect_header: false
full_sync: {"started":"Fri, 19 Jan 2024 00:17:33 +0000","finished":"Fri, 19 Jan 2024 00:17:41 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/calvert.net.au","siteurl":"https:\/\/calvert.net.au","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass. google-site-kit

version: 1.118.0
php_version: 7.4.33
wp_version: 6.4.2
reference_url: https://calvert.net.au
amp_mode: no
site_status: not-connected
user_status: not authenticated
verification_status: not-verified
connected_user_count: none
active_modules: site-verification, search-console, analytics, analytics-4, pagespeed-insights
recoverable_modules: none
required_scopes:
openid: ?
https://www.googleapis.com/auth/userinfo.profile: ?
https://www.googleapis.com/auth/userinfo.email: ?
https://www.googleapis.com/auth/siteverification: ?
https://www.googleapis.com/auth/webmasters: ?
https://www.googleapis.com/auth/analytics.readonly: ?
https://www.googleapis.com/auth/tagmanager.readonly: ?
capabilities:
googlesitekit_authenticate: ?
googlesitekit_setup: ?
googlesitekit_view_posts_insights: ?
googlesitekit_view_dashboard: ?
googlesitekit_manage_options: ?
googlesitekit_update_plugins: ?
googlesitekit_view_splash: ?
googlesitekit_view_authenticated_dashboard: ?
googlesitekit_view_wp_dashboard_widget: ?
googlesitekit_view_admin_bar_menu: ?
googlesitekit_view_shared_dashboard: ?
googlesitekit_read_shared_module_data::["search-console"]: ?
googlesitekit_read_shared_module_data::["pagespeed-insights"]: ?
googlesitekit_manage_module_sharing_options::["search-console"]: ?
googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ?
googlesitekit_delegate_module_sharing_management::["search-console"]: ?
googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ?
enabled_features:
gm3Components: ?
search-console_shared_roles: none
search-console_management: owner
pagespeed-insights_shared_roles: none
pagespeed-insights_management: all_admins
search_console_property: none
analytics_account_id: none
analytics_property_id: none
analytics_profile_id: none
analytics_use_snippet: yes
analytics_4_property_id: none
analytics_4_web_data_stream_id: none
analytics_4_measurement_id: none
analytics_4_use_snippet: yes
analytics_4_available_custom_dimensions: none

Okay thank you for letting me know ??

Hi Ignor,

No worries I will do that now.

Thanks

Hi Igor,

I have gone into that section Appearance > Customize. > additional CSS. removed the custom CSS I had. cleared the cache then opened in igcognito mode. Still same issue ??

Heyya Igor,

I disable the minify cache completely and nothing changed.

Thanks

Hi Ignor,

No it was not created with a staging site.